# New Relic in May 2020: incidents, uptime and changes

> New Relic in May 2020: 19 incidents on its status page (2 major or critical), 99.81% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 19 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 2, minor 10, none 7
- Uptime (vendor-reported): 99.81% free of major/critical incidents, 98.22% free of any incident; outage time 1 h 22 min, incident time 13 h 12 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/new-relic/2020/04.md) · Next: [June 2020](https://rewindex.com/company/new-relic/2020/06.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors, UI unavailable](https://rewindex.com/company/new-relic/incidents/t1cb0c9hth31.md) | critical | 2020-05-01 22:21 UTC | 2020-05-01 22:40 UTC | 19 min | resolved |
| [Errors, UI Unavailable across all products (EU Region)](https://rewindex.com/company/new-relic/incidents/hxc88wcbxpf3.md) | critical | 2020-05-01 23:17 UTC | 2020-05-02 00:20 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors, UI unavailable](https://rewindex.com/company/new-relic/incidents/t1cb0c9hth31.md) | critical | 2020-05-01 22:21 UTC | 2020-05-01 22:40 UTC | 19 min | resolved |
| [Errors, UI Unavailable across all products (EU Region)](https://rewindex.com/company/new-relic/incidents/hxc88wcbxpf3.md) | critical | 2020-05-01 23:17 UTC | 2020-05-02 00:20 UTC | 1.1 h | resolved |
| [New Relic One Dashboards and Widgets Not Saving in US and EU Regions](https://rewindex.com/company/new-relic/incidents/jw2q982qf3q0.md) | none | 2020-05-04 16:29 UTC | 2020-05-04 16:29 UTC | 0 min | resolved |
| [Mobile chart irregularities and missed alert notifications for US Region](https://rewindex.com/company/new-relic/incidents/yk1r6p7jcdld.md) | none | 2020-05-05 13:30 UTC | 2020-05-05 13:30 UTC | 0 min | resolved |
| [Mobile chart irregularities for US Region](https://rewindex.com/company/new-relic/incidents/kxrvpr035hx4.md) | none | 2020-05-06 08:30 UTC | 2020-05-06 08:30 UTC | 0 min | resolved |
| [Logging UI Unavailable for US Region](https://rewindex.com/company/new-relic/incidents/1k3sp9v12ptj.md) | minor | 2020-05-06 20:09 UTC | 2020-05-06 20:21 UTC | 12 min | resolved |
| [Mobile Crash Reports UI Irregularities and NRQL Query Delays for US Region](https://rewindex.com/company/new-relic/incidents/gkw0j8gpswwz.md) | minor | 2020-05-06 23:59 UTC | 2020-05-07 01:39 UTC | 1.7 h | resolved |
| [Infrastructure and NRQL Alerts Delays or False Positive for EU Region](https://rewindex.com/company/new-relic/incidents/5mxvgs8rjchx.md) | minor | 2020-05-10 20:25 UTC | 2020-05-10 20:45 UTC | 20 min | resolved |
| [New Relic Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/0h3r0ch5d3pn.md) | minor | 2020-05-18 17:45 UTC | 2020-05-18 19:09 UTC | 1.4 h | resolved |
| [APM and Mobile UI Delays and Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/qsnkm4bdrh57.md) | minor | 2020-05-19 18:30 UTC | 2020-05-19 18:47 UTC | 17 min | resolved |
| [Alert Notifications for EU Region](https://rewindex.com/company/new-relic/incidents/z6c28fdgc478.md) | none | 2020-05-20 22:50 UTC | 2020-05-20 22:50 UTC | 0 min | resolved |
| [Infrastructure Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/xyccf9ftlljl.md) | minor | 2020-05-21 03:33 UTC | 2020-05-21 03:39 UTC | 6 min | resolved |
| [Infrastructure Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/9hd9jqpg341j.md) | minor | 2020-05-21 21:43 UTC | 2020-05-21 21:53 UTC | 10 min | resolved |
| [Distributed Tracing UI Unavailable for EU Region](https://rewindex.com/company/new-relic/incidents/qnzc2j9wkqh2.md) | minor | 2020-05-24 21:22 UTC | 2020-05-24 21:57 UTC | 35 min | resolved |
| [Metrics, Custom Events, Logging Alerts/UI Missing for US Region](https://rewindex.com/company/new-relic/incidents/ns36p4m5h8dk.md) | none | 2020-05-26 02:38 UTC | 2020-05-26 02:38 UTC | 0 min | resolved |
| [Metrics, Custom Events, Logging Alerts/UI Missing for US Region](https://rewindex.com/company/new-relic/incidents/z2rjgl9q6vf0.md) | none | 2020-05-26 14:53 UTC | 2020-05-26 14:53 UTC | 0 min | resolved |
| [Custom Events Alerts Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/l2gc9hxqkw0f.md) | minor | 2020-05-26 16:31 UTC | 2020-05-26 22:13 UTC | 5.7 h | resolved |
| [Timeouts in New Relic APM and some API endpoints](https://rewindex.com/company/new-relic/incidents/3gxlxbkn1996.md) | none | 2020-05-27 19:04 UTC | 2020-05-27 19:04 UTC | 0 min | resolved |
| [Some data not appearing in Insights](https://rewindex.com/company/new-relic/incidents/6m7mdrt93lnz.md) | minor | 2020-05-28 18:48 UTC | 2020-05-28 20:12 UTC | 1.4 h | resolved |

## Cite this

New Relic posted 19 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/05
- Citation: New Relic, “New Relic in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/05 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in May 2020 (2020-05-01)](https://rewindex.com/company/new-relic/2020/05)`


---
Canonical: https://rewindex.com/company/new-relic/2020/05 · Markdown: https://rewindex.com/company/new-relic/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:03:36.525Z