Outages by dayMay 1, 2020

Outages on May 1, 2020

UTC day 2020-05-01 (May 1, 2020, 00:00 to May 1, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

18incidents started

8labelled major or critical

15vendors with a new incident

5still open from earlier days

By vendor label: Critical 3 · Major 5 · Minor 6 · No impact listed 4 · 6 maintenance

Incidents started this day 18

Vendor	Incident	Impact	Started	Resolved	Status
MessageBird (Bird)	Whatsapp channel unavailable	Critical	09:04	09:55 (51 min)	resolved
New Relic	Errors, UI unavailable	Critical	22:21	22:40 (19 min)	resolved
New Relic	Errors, UI Unavailable across all products (EU Region)	Critical	23:17	May 2, 2020, 00:20 (1.1 h)	resolved
Discord	Messaging Outage	Major	00:03	00:12 (9 min)	resolved
Discord	Push notifications not being sent	Major	00:42	01:52 (1.2 h)	resolved
MongoDB Atlas	Request failures in multiple regions	Major	15:16	18:32 (3.3 h)	resolved
Render	Intermittent request timeouts	Major	16:19	16:25 (6 min)	resolved
Substack	Unable to load webpages	Major	19:33	19:33 (0 min)	resolved
Aircall	Issue on our infrastructure	Minor	00:02	00:49 (47 min)	resolved
Twilio	SMS Delivery is delayed to Madar handsets in Libya	Minor	00:20	03:17 (3.0 h)	resolved
Mezmo	Archiving Delays	Minor	03:01	May 4, 2020, 22:33 (4 d)	resolved
BigCommerce	Availability issue with a subset BigCommerce stores	Minor	13:12	15:25 (2.2 h)	resolved
Smartsheet	Issues with SAML/SSO Configurations	Minor	14:22	May 2, 2020, 17:45 (27 h)	resolved
Mux	Mux Video - Slow Ingest Times	Minor	18:01	21:06 (3.1 h)	resolved
Canva	Users are prompted with captcha upon logging in to their accounts.	No impact listed	02:36	06:15 (3.6 h)	resolved
Confluent	Provisioning connectors and KSQL Nodes are failing	No impact listed	04:20	05:17 (57 min)	resolved
Mixpanel	Temporary Data Ingestion & Message Delay	No impact listed	08:45	11:34 (2.8 h)	resolved
Mixpanel	Temporary Data Ingestion & Message Delay	No impact listed	14:00	23:44 (9.7 h)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Mailjet	Degraded performance of contact segmentation features	Minor	Apr 30, 2020, 18:03	06:14 (12 h)	resolved
Sinch	Operator Notification - Sprint US	Minor	Apr 30, 2020, 19:03	02:45 (7.7 h)	resolved
Buildkite	Elevated API and dispatch latency	Minor	Apr 30, 2020, 19:16	02:46 (7.5 h)	resolved
Twilio	SMS Delivery is delayed to handsets in Syria	Minor	Apr 30, 2020, 23:56	01:19 (1.4 h)	resolved
Lever	FirstAdvantage integration not triggering background checks	No impact listed	Apr 24, 2020, 19:49	22:51 (7 d)	resolved

Maintenance 6

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS towards US & Canada phone numbers	Maintenance	02:00	04:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS & MMS	Maintenance	02:00	04:01 (2.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll Free Number Provider	Maintenance	02:00	04:00 (2.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	02:00	04:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 244 - Roanoke, VA	Maintenance	04:01	10:00 (6.0 h)	resolved
Aircall	[Scheduled] Scheduled Maintenance	Maintenance	06:01	08:07 (2.1 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: MessageBird (Bird), New Relic, Discord, MongoDB Atlas, Render, Substack, Aircall, Twilio, Mezmo, BigCommerce, Smartsheet, Mux.

Cite this

18 vendor-reported incidents started on 2020-05-01 (UTC) across 15 vendors, 8 labelled major or critical by the vendor.

Title: Outages on May 1, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-05-01 00:00 UTC
URL: https://rewindex.com/outages/2020-05-01

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