# Outages on May 1, 2020 (UTC)

> 18 incidents started on May 1, 2020 (UTC) on the status pages Rewindex archives, 8 labelled major or critical by the vendor (MessageBird (Bird), New Relic); 5 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-05-01
Last updated: 2020-05-04T22:33:00Z

- Incidents started: 18 (major/critical: 8, other: 10) across 15 vendors
- Still open from earlier days: 5 · Maintenance windows: 6 · Detected outage events: 0
- By vendor impact label: critical 3, major 5, minor 6, none 4
- Previous day with incidents: [2020-04-30](https://rewindex.com/outages/2020-04-30.md) · Next: [2020-05-02](https://rewindex.com/outages/2020-05-02.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Whatsapp channel unavailable](https://rewindex.com/company/messagebird-bird/incidents/pgx9bp0rwclg.md) | critical | 2020-05-01 09:04 UTC | 2020-05-01 09:55 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Errors, UI unavailable](https://rewindex.com/company/new-relic/incidents/t1cb0c9hth31.md) | critical | 2020-05-01 22:21 UTC | 2020-05-01 22:40 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Errors, UI Unavailable across all products (EU Region)](https://rewindex.com/company/new-relic/incidents/hxc88wcbxpf3.md) | critical | 2020-05-01 23:17 UTC | 2020-05-02 00:20 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Messaging Outage](https://rewindex.com/company/discord/incidents/dxvs4hns61y5.md) | major | 2020-05-01 00:03 UTC | 2020-05-01 00:12 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Push notifications not being sent](https://rewindex.com/company/discord/incidents/4rzccyktzsmh.md) | major | 2020-05-01 00:42 UTC | 2020-05-01 01:52 UTC | resolved |
| [MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md) | [Request failures in multiple regions](https://rewindex.com/company/mongodb-atlas/incidents/1220fy24wdrk.md) | major | 2020-05-01 15:16 UTC | 2020-05-01 18:32 UTC | resolved |
| [Render](https://rewindex.com/company/render.md) | [Intermittent request timeouts](https://rewindex.com/company/render/incidents/gk2tzryws3bv.md) | major | 2020-05-01 16:19 UTC | 2020-05-01 16:25 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Unable to load webpages](https://rewindex.com/company/substack/incidents/m4pr711f267g.md) | major | 2020-05-01 19:33 UTC | 2020-05-01 19:33 UTC | resolved |
| [Aircall](https://rewindex.com/company/aircall.md) | [Issue on our infrastructure](https://rewindex.com/company/aircall/incidents/mqmsdplpwr77.md) | minor | 2020-05-01 00:02 UTC | 2020-05-01 00:49 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery is delayed to Madar handsets in Libya](https://rewindex.com/company/twilio/incidents/5pjtfxx21khm.md) | minor | 2020-05-01 00:20 UTC | 2020-05-01 03:17 UTC | resolved |
| [Mezmo](https://rewindex.com/company/mezmo.md) | [Archiving Delays](https://rewindex.com/company/mezmo/incidents/j69frtkp89pr.md) | minor | 2020-05-01 03:01 UTC | 2020-05-04 22:33 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Availability issue with a subset BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/vsmqrm7wddh2.md) | minor | 2020-05-01 13:12 UTC | 2020-05-01 15:25 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Issues with SAML/SSO Configurations](https://rewindex.com/company/smartsheet/incidents/tnj9c6bc3p77.md) | minor | 2020-05-01 14:22 UTC | 2020-05-02 17:45 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Mux Video - Slow Ingest Times](https://rewindex.com/company/mux/incidents/vyvvwyvz1vbq.md) | minor | 2020-05-01 18:01 UTC | 2020-05-01 21:06 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Users are prompted with captcha upon logging in to their accounts.](https://rewindex.com/company/canva/incidents/l12dp89fnm65.md) | none | 2020-05-01 02:36 UTC | 2020-05-01 06:15 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Provisioning connectors and KSQL Nodes are failing](https://rewindex.com/company/confluent/incidents/d36n8j84r06q.md) | none | 2020-05-01 04:20 UTC | 2020-05-01 05:17 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Temporary Data Ingestion & Message Delay](https://rewindex.com/company/mixpanel/incidents/00mqsyb23kwl.md) | none | 2020-05-01 08:45 UTC | 2020-05-01 11:34 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Temporary Data Ingestion & Message Delay](https://rewindex.com/company/mixpanel/incidents/169vz6ndq3c4.md) | none | 2020-05-01 14:00 UTC | 2020-05-01 23:44 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Mailjet](https://rewindex.com/company/mailjet.md) | [Degraded performance of contact segmentation features](https://rewindex.com/company/mailjet/incidents/96bp8c8wd1r4.md) | minor | 2020-04-30 18:03 UTC | 2020-05-01 06:14 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Operator Notification - Sprint US](https://rewindex.com/company/sinch/incidents/rnkr6rchz64r.md) | minor | 2020-04-30 19:03 UTC | 2020-05-01 02:45 UTC | resolved |
| [Buildkite](https://rewindex.com/company/buildkite.md) | [Elevated API and dispatch latency](https://rewindex.com/company/buildkite/incidents/2b64j3hkqv45.md) | minor | 2020-04-30 19:16 UTC | 2020-05-01 02:46 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery is delayed to handsets in Syria](https://rewindex.com/company/twilio/incidents/hcpjy3875rxh.md) | minor | 2020-04-30 23:56 UTC | 2020-05-01 01:19 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [FirstAdvantage integration not triggering background checks](https://rewindex.com/company/lever/incidents/6xqnmz9v35kl.md) | none | 2020-04-24 19:49 UTC | 2020-05-01 22:51 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/p8zz2p54zwnv.md) | maintenance | 2020-05-01 02:00 UTC | 2020-05-01 04:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/cczk4rxjg9fy.md) | maintenance | 2020-05-01 02:00 UTC | 2020-05-01 04:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/fwzr28517gs4.md) | maintenance | 2020-05-01 02:00 UTC | 2020-05-01 04:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Toll-Free SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/t30tlk03skyp.md) | maintenance | 2020-05-01 02:00 UTC | 2020-05-01 04:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - 244 - Roanoke, VA](https://rewindex.com/company/bandwidth/incidents/6rh740c7mbvl.md) | maintenance | 2020-05-01 04:01 UTC | 2020-05-01 10:00 UTC | resolved |
| [Aircall](https://rewindex.com/company/aircall.md) | [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/aircall/incidents/tcyd7mzj12b5.md) | maintenance | 2020-05-01 06:01 UTC | 2020-05-01 08:07 UTC | resolved |

## Cite this

18 vendor-reported incidents started on 2020-05-01 (UTC) across 15 vendors, 8 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-05-01
- Citation: Rewindex daily outage roundup, “Outages on May 1, 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-05-01 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 1, 2020 (2020-05-01)](https://rewindex.com/outages/2020-05-01)`


---
Canonical: https://rewindex.com/outages/2020-05-01 · Markdown: https://rewindex.com/outages/2020-05-01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:21:21.079Z