# Outages on May 21, 2020 (UTC)

> 21 incidents started on May 21, 2020 (UTC) on the status pages Rewindex archives, 7 labelled major or critical by the vendor (Lever, Discord, Hotjar); 5 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-05-21
Last updated: 2020-05-22T16:39:00Z

- Incidents started: 21 (major/critical: 7, other: 14) across 16 vendors
- Still open from earlier days: 5 · Maintenance windows: 12 · Detected outage events: 0
- By vendor impact label: critical 1, major 6, minor 13, none 1
- Previous day with incidents: [2020-05-20](https://rewindex.com/outages/2020-05-20.md) · Next: [2020-05-22](https://rewindex.com/outages/2020-05-22.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Lever](https://rewindex.com/company/lever.md) | [Internal server 500 errors](https://rewindex.com/company/lever/incidents/6smntc5d9f6l.md) | critical | 2020-05-21 17:58 UTC | 2020-05-21 21:53 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Issues connecting, sending messages, joining voice, etc](https://rewindex.com/company/discord/incidents/vmncthl9kp8g.md) | major | 2020-05-21 00:10 UTC | 2020-05-21 00:42 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Connectivity Issues](https://rewindex.com/company/hotjar/incidents/82g60fmyd393.md) | major | 2020-05-21 01:29 UTC | 2020-05-21 02:00 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [High API Error Rates](https://rewindex.com/company/iterable/incidents/x5qk0f8cp7cl.md) | major | 2020-05-21 02:54 UTC | 2020-05-21 16:17 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [Polling SDKs are potentially receiving stale flag data](https://rewindex.com/company/launchdarkly/incidents/t89crr1lbyt5.md) | major | 2020-05-21 08:26 UTC | 2020-05-21 09:33 UTC | resolved |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Smartsheet Reports Failing to Load](https://rewindex.com/company/smartsheet/incidents/8bfw4snk91hq.md) | major | 2020-05-21 16:20 UTC | 2020-05-22 16:39 UTC | resolved |
| [Squarespace](https://rewindex.com/company/squarespace.md) | [Some sites loading slowly/not loading](https://rewindex.com/company/squarespace/incidents/7j6fp0wg4fgt.md) | major | 2020-05-21 17:36 UTC | 2020-05-21 19:44 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Slow ingest times for some assets](https://rewindex.com/company/mux/incidents/qwz9wm4p0h8v.md) | minor | 2020-05-21 00:56 UTC | 2020-05-21 02:09 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Infrastructure Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/xyccf9ftlljl.md) | minor | 2020-05-21 03:33 UTC | 2020-05-21 03:39 UTC | resolved |
| [Contentstack](https://rewindex.com/company/contentstack.md) | [Intermittent delay in purging of cached content](https://rewindex.com/company/contentstack/incidents/4wj43rh28wbh.md) | minor | 2020-05-21 07:53 UTC | 2020-05-21 10:37 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Delayed Heap Connect Syncs](https://rewindex.com/company/heap/incidents/rct43vhz1hd1.md) | minor | 2020-05-21 09:16 UTC | 2020-05-21 13:31 UTC | resolved |
| [Mailgun](https://rewindex.com/company/mailgun.md) | [SMTP connectivity issues in EU region](https://rewindex.com/company/mailgun/incidents/wvhxj73mmggp.md) | minor | 2020-05-21 14:14 UTC | 2020-05-21 15:56 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [E3 API and MMS connectivity issues](https://rewindex.com/company/sinch/incidents/cvzqwmk98l9f.md) | minor | 2020-05-21 14:15 UTC | 2020-05-21 17:07 UTC | resolved |
| [Mezmo](https://rewindex.com/company/mezmo.md) | [Indexing Delay](https://rewindex.com/company/mezmo/incidents/dtxzg5jf6rts.md) | minor | 2020-05-21 15:34 UTC | 2020-05-21 18:47 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Live View unavailable](https://rewindex.com/company/heap/incidents/2pyq8nxbshp2.md) | minor | 2020-05-21 18:22 UTC | 2020-05-21 18:40 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Missing DRs from Sprint USA](https://rewindex.com/company/sinch/incidents/bjyl8my3gkh0.md) | minor | 2020-05-21 18:59 UTC | 2020-05-22 06:20 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Infrastructure Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/9hd9jqpg341j.md) | minor | 2020-05-21 21:43 UTC | 2020-05-21 21:53 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS delivery delays sending to the network Oi in Brazil.](https://rewindex.com/company/twilio/incidents/k9hskff9xdrb.md) | minor | 2020-05-21 23:28 UTC | 2020-05-22 02:01 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards Croatia phone numbers](https://rewindex.com/company/plivo/incidents/plf9jgt9f78r.md) | minor | 2020-05-21 23:32 UTC | 2020-05-22 01:29 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards Croatia phone numbers](https://rewindex.com/company/plivo/incidents/k6dshv7dryx0.md) | minor | 2020-05-21 23:32 UTC | 2020-05-22 01:29 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Message delivery status delays to a subset of US Sprint recipients from Twilio Short codes](https://rewindex.com/company/twilio/incidents/29f2q9p3qgs5.md) | none | 2020-05-21 19:01 UTC | 2020-05-21 19:27 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza](https://rewindex.com/company/plivo/incidents/b18glx2116cc.md) | major | 2020-05-18 05:04 UTC | 2020-05-21 01:26 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza](https://rewindex.com/company/plivo/incidents/gnchvjgk7njw.md) | minor | 2020-05-18 05:04 UTC | 2020-05-21 01:26 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [High latency on confluent.cloud Metrics UI](https://rewindex.com/company/confluent/incidents/q7dgnvphy4yf.md) | minor | 2020-05-18 18:12 UTC | 2020-05-21 14:59 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issues - Newark](https://rewindex.com/company/linode-akamai/incidents/y0zfd8d1n321.md) | minor | 2020-05-20 20:22 UTC | 2020-05-21 01:41 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Certain thumbnail image requests returning 5xx errors](https://rewindex.com/company/mux/incidents/cccg62p616dj.md) | minor | 2020-05-20 22:03 UTC | 2020-05-21 02:09 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS & MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/kn1416mzbggz.md) | maintenance | 2020-05-21 04:00 UTC | 2020-05-21 07:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/99mzsrln5hbt.md) | maintenance | 2020-05-21 04:00 UTC | 2020-05-21 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/j1bn0lkr53w9.md) | maintenance | 2020-05-21 04:00 UTC | 2020-05-21 07:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/728hqv41yhq3.md) | maintenance | 2020-05-21 04:00 UTC | 2020-05-21 07:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Toll-Free SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/8p4dn3x4hbxd.md) | maintenance | 2020-05-21 04:00 UTC | 2020-05-21 07:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US MMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/kzkmtkzw3cvn.md) | maintenance | 2020-05-21 05:01 UTC | 2020-05-21 10:01 UTC | resolved |
| [Typeform](https://rewindex.com/company/typeform.md) | [\[Scheduled\] Admin Panel Maintenance](https://rewindex.com/company/typeform/incidents/77714mw4mn5f.md) | maintenance | 2020-05-21 08:00 UTC | 2020-05-21 08:26 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [\[Scheduled\] NLB migration for AWS eu-central-1 production](https://rewindex.com/company/elastic-cloud/incidents/nkj95s89pcqf.md) | maintenance | 2020-05-21 10:57 UTC | 2020-05-21 10:59 UTC | resolved |
| [Coralogix](https://rewindex.com/company/coralogix.md) | [\[Scheduled\] Immediate alerts maintenance](https://rewindex.com/company/coralogix/incidents/jym5v6fdn4qk.md) | maintenance | 2020-05-21 13:00 UTC | 2020-05-21 16:00 UTC | resolved |
| [Red Hat (incl. Quay.io)](https://rewindex.com/company/red-hat.md) | [\[Scheduled\] Red Hat Customer Portal Candlepin Upgrade](https://rewindex.com/company/red-hat/incidents/382sg9snlkn3.md) | maintenance | 2020-05-21 18:00 UTC | 2020-05-21 18:36 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Scheduled Emergency Network Maintenance - US-East (Newark)](https://rewindex.com/company/linode-akamai/incidents/n0lslgd74tz2.md) | maintenance | 2020-05-21 22:00 UTC | 2020-05-22 00:00 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [\[Scheduled\] Database Maintenance - brief service interruptions possible](https://rewindex.com/company/bitbucket/incidents/fqz65qfzsqvy.md) | maintenance | 2020-05-21 22:30 UTC | 2020-05-21 23:12 UTC | resolved |

## Cite this

21 vendor-reported incidents started on 2020-05-21 (UTC) across 16 vendors, 7 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-05-21
- Citation: Rewindex daily outage roundup, “Outages on May 21, 2020” (2020-05-21 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-05-21 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 21, 2020 (2020-05-21)](https://rewindex.com/outages/2020-05-21)`


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Canonical: https://rewindex.com/outages/2020-05-21 · Markdown: https://rewindex.com/outages/2020-05-21.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:47:41.595Z