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CompaniesHeapMonthly reportsMay 2020

Heap in May 2020: incidents, uptime and changes

6incidents posted
2labelled major or critical
99.91%free of major/critical
94.20%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 39 min, incident time 43 h 9 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 4

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
App UnavailabilityCritical9 minresolved05-15
Appcues segment syncs may be delayedMajor30 minresolved05-13

Other incidents 4

IncidentImpactStartedDurationStatusDay
Delayed Heap Connect DataMinor6.0 hresolved05-12
Delayed Heap Connect SyncsMinor4.3 hresolved05-21
Live View unavailableMinor18 minresolved05-21
Temporary Stale Event Indicator LatencyMinor32 hresolved05-24

Cite this

Heap posted 6 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in May 2020
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2020/05

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