# Heap in May 2020: incidents, uptime and changes

> Heap in May 2020: 6 incidents on its status page (2 major or critical), 99.91% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 4
- Uptime (vendor-reported): 99.91% free of major/critical incidents, 94.20% free of any incident; outage time 39 min, incident time 43 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/heap/2020/04.md) · Next: [June 2020](https://rewindex.com/company/heap/2020/06.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App Unavailability](https://rewindex.com/company/heap/incidents/nk546mjsm75m.md) | critical | 2020-05-15 18:35 UTC | 2020-05-15 18:44 UTC | 9 min | resolved |
| [Appcues segment syncs may be delayed](https://rewindex.com/company/heap/incidents/j1lrmlqchp4g.md) | major | 2020-05-13 21:45 UTC | 2020-05-13 22:15 UTC | 30 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delayed Heap Connect Data](https://rewindex.com/company/heap/incidents/xnnd391mn4yd.md) | minor | 2020-05-12 17:10 UTC | 2020-05-12 23:10 UTC | 6.0 h | resolved |
| [Appcues segment syncs may be delayed](https://rewindex.com/company/heap/incidents/j1lrmlqchp4g.md) | major | 2020-05-13 21:45 UTC | 2020-05-13 22:15 UTC | 30 min | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/nk546mjsm75m.md) | critical | 2020-05-15 18:35 UTC | 2020-05-15 18:44 UTC | 9 min | resolved |
| [Delayed Heap Connect Syncs](https://rewindex.com/company/heap/incidents/rct43vhz1hd1.md) | minor | 2020-05-21 09:16 UTC | 2020-05-21 13:31 UTC | 4.3 h | resolved |
| [Live View unavailable](https://rewindex.com/company/heap/incidents/2pyq8nxbshp2.md) | minor | 2020-05-21 18:22 UTC | 2020-05-21 18:40 UTC | 18 min | resolved |
| [Temporary Stale Event Indicator Latency](https://rewindex.com/company/heap/incidents/4tl53pw80z7q.md) | minor | 2020-05-24 10:44 UTC | 2020-05-25 18:41 UTC | 32 h | resolved |

## Cite this

Heap posted 6 status incidents in May 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/05
- Citation: Heap, “Heap in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/05 (CC BY 4.0).
- Markdown link: `[Heap: Heap in May 2020 (2020-05-01)](https://rewindex.com/company/heap/2020/05)`


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Canonical: https://rewindex.com/company/heap/2020/05 · Markdown: https://rewindex.com/company/heap/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:10:51.314Z