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CompaniesHeapMonthly reportsJune 2020

Heap in June 2020: incidents, uptime and changes

8incidents posted
2labelled major or critical
97.57%free of major/critical
90.00%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 17 h 26 min, incident time 3.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 3 · No impact listed 3

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
App UnavailabilityCritical17 hresolved06-03
Intermittent App InstabilityMajor53 minresolved06-03

Other incidents 6

IncidentImpactStartedDurationStatusDay
Account Based Analysis instabilityNo impact listed1.3 hresolved06-04
Delayed Heap Connect SyncsMinor45 hresolved06-04
Delayed Heap Connect SyncsMinor7.3 hresolved06-09
App unavailabilityNo impact listed4.1 hresolved06-09
App unavailabilityMinor1.8 hresolved06-25
Incorrect Hierarchy TruncationNo impact listed0 minresolved06-30

Maintenance 2

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Heap posted 8 status incidents in June 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in June 2020
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2020/06

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