Outages by dayMay 11, 2020

Outages on May 11, 2020

UTC day 2020-05-11 (May 11, 2020, 00:00 to May 11, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

27incidents started

8labelled major or critical

22vendors with a new incident

4still open from earlier days

By vendor label: Critical 3 · Major 5 · Minor 13 · No impact listed 6 · 4 maintenance

Incidents started this day 27

Vendor	Incident	Impact	Started	Resolved	Status
Bitbucket	Bitbucket Cloud Purchasing and Licensing Outage	Critical	05:28	06:33 (1.1 h)	resolved
Red Hat (incl. Quay.io)	OpenShift Cluster Manager Elevated Error Rate	Critical	18:18	19:30 (1.2 h)	resolved
Bandwidth	Bandwidth Local Market Impairment- LATA 526- Fort Smith, AR	Critical	20:17	May 12, 2020, 11:37 (15 h)	resolved
Mapbox	Error with driving-traffic profile when requesting annotations=congestion	Major	14:28	18:45 (4.3 h)	resolved
Plivo	Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza	Major	15:21	May 12, 2020, 05:05 (14 h)	resolved
Discord	Some push notifications are not being delivered to Android devices	Major	18:32	21:21 (2.8 h)	resolved
Plivo	Delivery delays on inbound SMS failure towards a small subset of US & Canada longcode numbers.	Major	21:41	May 12, 2020, 02:23 (4.7 h)	resolved
Render	Cron jobs pending	Major	23:45	May 12, 2020, 00:25 (40 min)	resolved
Twilio	SMS Delivery Delays to Asiacell in Iraq	Minor	01:11	21:47 (21 h)	resolved
BigCommerce	DNS Resolution issue affecting a few stores	Minor	06:22	08:07 (1.8 h)	resolved
JFrog	JFrog Cloud Platform experiencing intermittent issues with Pipelines in US east 1 (N.Virginia) region	Minor	06:40	May 16, 2020, 11:37 (5 d)	resolved
Sinch	Operator Notification - Asia Cell Iraq	Minor	07:58	May 12, 2020, 11:33 (28 h)	resolved
Plivo	Inbound call failure & inbound SMS failure towards Brazil phone numbers in Fortaleza	Minor	15:21	May 12, 2020, 05:05 (14 h)	resolved
DNSimple	High error rates in billing operations	Minor	16:38	17:22 (44 min)	resolved
Statuspage	Intermittent 500 errors loading Billing section	Minor	16:55	17:10 (15 min)	resolved
Twilio	Customers using Pay with Stripe payment provider experiencing issues	Minor	17:03	17:10 (7 min)	resolved
Mapbox	Increased error rates on the Account Dashboard	Minor	17:05	17:25 (20 min)	resolved
npm	README.md files not rendering	Minor	17:43	May 12, 2020, 12:43 (19 h)	resolved
Bugsnag	Event processing delays	Minor	18:19	18:35 (16 min)	resolved
Plivo	Delivery delays on inbound SMS failure towards a small subset of US & Canada longcode numbers.	Minor	21:41	May 12, 2020, 02:23 (4.7 h)	resolved
Close	Issues Receiving Inbound SMS to US Numbers	Minor	22:59	May 12, 2020, 02:26 (3.5 h)	resolved
Webflow	System performance degradation	No impact listed	00:54	03:28 (2.6 h)	resolved
Wise	Instant Payments Delayed	No impact listed	13:27	17:15 (3.8 h)	resolved
Hotjar	Avast Antivirus warning	No impact listed	14:37	22:25 (7.8 h)	resolved
Greenhouse	Viewing attachments causing errors in the browser for Greenhouse Recruiting	No impact listed	19:31	May 12, 2020, 03:02 (7.5 h)	resolved
v0	Delayed build and realtime request logs	No impact listed	21:45	21:45 (0 min)	resolved
Vercel	Delayed build and realtime request logs	No impact listed	21:45	21:45 (0 min)	resolved

Still open from earlier days 4

Vendor	Incident	Impact	Started	Resolved	Status
Buildkite	Intermittent periods of increased latency and request timeouts	Major	May 5, 2020, 14:12	May 12, 2020, 04:40 (7 d)	resolved
Mixpanel	Android Push Notification Errors	Major	May 8, 2020, 20:32	May 21, 2020, 07:00 (12 d)	resolved
Sinch	External incident - Toll free number provider.	Minor	May 8, 2020, 22:13	May 18, 2020, 11:24 (10 d)	resolved
npm	Problems retrieving Invoices and Receipts	No impact listed	May 6, 2020, 14:02	May 13, 2020, 17:06 (7 d)	resolved

Maintenance 4

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on regular Inbound SMS towards multiple countries	Maintenance	03:00	06:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	10:00 (5.0 h)	resolved
Twilio	[Scheduled] SMS carrier partner maintenance to multiple networks	Maintenance	06:30	10:01 (3.5 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on regular Inbound SMS in multiple countries	Maintenance	07:00	10:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Bitbucket, Red Hat (incl. Quay.io), Bandwidth, Mapbox, Plivo, Discord, Render, Twilio, BigCommerce, JFrog, Sinch, DNSimple.

Cite this

27 vendor-reported incidents started on 2020-05-11 (UTC) across 22 vendors, 8 labelled major or critical by the vendor.

Title: Outages on May 11, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-05-11 00:00 UTC
URL: https://rewindex.com/outages/2020-05-11

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