Outages by dayMay 7, 2020

Outages on May 7, 2020

UTC day 2020-05-07 (May 7, 2020, 00:00 to May 7, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

30incidents started

12labelled major or critical

22vendors with a new incident

8still open from earlier days

By vendor label: Critical 4 · Major 8 · Minor 15 · No impact listed 3 · 8 maintenance

Incidents started this day 30

Vendor	Incident	Impact	Started	Resolved	Status
Confluence	Purchasing and Licensing Outage	Critical	07:11	12:50 (5.7 h)	resolved
Jira	Purchasing and Licensing Outage	Critical	07:11	12:50 (5.7 h)	resolved
Bitbucket	Purchasing and Licensing Outage	Critical	07:11	12:50 (5.7 h)	resolved
Substack	Unable to load webpages	Critical	15:00	15:00 (0 min)	resolved
Sinch	Connect API	Major	04:17	04:45 (28 min)	resolved
Bitbucket	Issues uploading and downloading artifacts	Major	08:09	08:48 (39 min)	resolved
Aircall	Issue on inbound calls	Major	08:47	09:22 (35 min)	resolved
Hotjar	Signup with Google failing for some users	Major	08:56	09:30 (34 min)	resolved
DNSimple	Domain registrar issues	Major	14:17	16:57 (2.7 h)	resolved
Webflow	Published site access errors.	Major	17:20	18:03 (43 min)	resolved
SparkPost	Elevated 5xx API error rates and increased latency, delayed data for Events API SparkPost and SparkPost Enterprise customers (US hosted only)	Major	19:39	May 10, 2020, 13:05 (3 d)	resolved
Elastic Cloud	Unable to upload custom plugins in the user console.	Major	21:04	22:10 (1.1 h)	resolved
Bunny.net	Incrased number of upload failures	Minor	07:39	07:58 (19 min)	resolved
Twilio	SMS Delivery Delays to Vodafone Egypt	Minor	08:42	10:08 (1.4 h)	resolved
Sinch	Operator Notification - Vodafone Egypt	Minor	08:56	11:05 (2.1 h)	resolved
Canva	Missing scroll bar in the Background, Elements, and Photos tabs.	Minor	10:22	12:32 (2.2 h)	resolved
Asana	Partial Outage - Incoming Emails to Asana and updates to tasks	Minor	11:42	12:30 (48 min)	resolved
Elastic Cloud	Increased 502s in some GCP regions.	Minor	15:51	18:47 (2.9 h)	resolved
MessageBird (Bird)	Voice SIP trunking issues	Minor	17:43	18:10 (27 min)	resolved
Twilio	Autopilot Simulator intermittent failures	Minor	17:50	21:34 (3.7 h)	resolved
Sinch	MMS - delivery issues towards Verizon	Minor	20:47	May 8, 2020, 15:16 (18 h)	resolved
Linode (Akamai)	Connectivity Issues - Linode Community Site	Minor	22:28	23:32 (1.1 h)	resolved
Linode (Akamai)	Connectivity Issues - Linode Manager and API	Minor	22:33	23:38 (1.1 h)	resolved
GitHub Copilot	Incident on 2020-05-07 23:17 UTC	Minor	23:17	23:41 (24 min)	resolved
GitHub	Incident on 2020-05-07 23:17 UTC	Minor	23:17	23:41 (24 min)	resolved
Elastic Cloud	SMS multi-factor authentication is not functioning	Minor	23:23	May 8, 2020, 04:12 (4.8 h)	resolved
Confluent	Experiencing partial outage in GCP in us-central-1	Minor	23:57	May 8, 2020, 02:29 (2.5 h)	resolved
Gorgias	Complete outage for some of our customers	No impact listed	00:00	00:00 (0 min)	resolved
Canva	Fonts unable to load in Text tab	No impact listed	10:05	12:00 (1.9 h)	resolved
Lever	Unable to choose calendar when scheduling, resulting in error banners on scheduled events	No impact listed	19:41	20:30 (49 min)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Smartsheet	Loading and saving sheets	Critical	May 6, 2020, 22:33	23:00 (24 h)	resolved
Buildkite	Intermittent periods of increased latency and request timeouts	Major	May 5, 2020, 14:12	May 12, 2020, 04:40 (7 d)	resolved
Elastic Cloud	Investigating issues with the Cloud console	Major	May 6, 2020, 18:34	00:22 (5.8 h)	resolved
Mapbox	Coastline rendering artifacts for certain styles using Mapbox Streets v8	Minor	May 6, 2020, 20:48	04:51 (8.1 h)	resolved
Bitbucket	Error when accepting a request to transfer ownership of repository.	Minor	May 6, 2020, 22:49	02:16 (3.5 h)	resolved
Bugsnag	Event processing delays	Minor	May 6, 2020, 23:22	02:15 (2.9 h)	resolved
New Relic	Mobile Crash Reports UI Irregularities and NRQL Query Delays for US Region	Minor	May 6, 2020, 23:59	01:39 (1.7 h)	resolved
npm	Problems retrieving Invoices and Receipts	No impact listed	May 6, 2020, 14:02	May 13, 2020, 17:06 (7 d)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] UK SMS Carrier Partner Maintenance - impacting Twilio UK Mobile Numbers	Maintenance	00:00	00:30 (30 min)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS towards US & Canada phone numbers	Maintenance	04:00	11:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS & MMS	Maintenance	04:00	11:01 (7.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - US	Maintenance	04:00	11:00 (7.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Maintenance - AT&T US	Maintenance	04:00	11:01 (7.0 h)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	04:00	07:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:01	12:00 (7.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Confluence, Jira, Bitbucket, Substack, Sinch, Aircall, Hotjar, DNSimple, Webflow, SparkPost, Elastic Cloud, Bunny.net.

Cite this

30 vendor-reported incidents started on 2020-05-07 (UTC) across 22 vendors, 12 labelled major or critical by the vendor.

Title: Outages on May 7, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-05-07 00:00 UTC
URL: https://rewindex.com/outages/2020-05-07

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