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Confluence: Purchasing and Licensing Outage

Timeline of updates

1. resolved2020-05-07 12:50 UTC

   Between 5:47 UTC to 12:05 UTC, all customers experienced issues related to purchasing and licensing for Confluence, Jira Core, Jira Service Desk, Jira Software, and Atlassian Bitbucket. The root cause was a database auditing issue resulting in errors when trying to create quotes, view billing details and action changes in subscriptions. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we are actively working on a permanent fix. The issue has been resolved and the service is operating normally.

From Confluence’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on confluence.status.atlassian.com (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON