# Confluence: Purchasing and Licensing Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-05-07 07:11 UTC · Resolved: 2020-05-07 12:50 UTC · Duration: 5.7 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/hj21d7r0fsth](https://confluence.status.atlassian.com/incidents/hj21d7r0fsth)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2020-05-07 12:50 UTC: Between 5:47 UTC to 12:05 UTC, all customers experienced issues related to purchasing and licensing for Confluence, Jira Core, Jira Service Desk, Jira Software, and Atlassian Bitbucket. The root cause was a database auditing issue resulting in errors when trying to create quotes, view billing details and action changes in subscriptions. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we are actively working on a permanent fix. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/confluence/incidents/hj21d7r0fsth · Markdown: https://rewindex.com/company/confluence/incidents/hj21d7r0fsth.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/hj21d7r0fsth · Generated 2026-10-18T11:28:09.250Z