# Outages on May 7, 2020 (UTC)

> 30 incidents started on May 7, 2020 (UTC) on the status pages Rewindex archives, 12 labelled major or critical by the vendor (Confluence, Jira, Bitbucket); 8 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-05-07
Last updated: 2020-05-10T13:05:00Z

- Incidents started: 30 (major/critical: 12, other: 18) across 22 vendors
- Still open from earlier days: 8 · Maintenance windows: 8 · Detected outage events: 0
- By vendor impact label: critical 4, major 8, minor 15, none 3
- Previous day with incidents: [2020-05-06](https://rewindex.com/outages/2020-05-06.md) · Next: [2020-05-08](https://rewindex.com/outages/2020-05-08.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Confluence](https://rewindex.com/company/confluence.md) | [Purchasing and Licensing Outage](https://rewindex.com/company/confluence/incidents/hj21d7r0fsth.md) | critical | 2020-05-07 07:11 UTC | 2020-05-07 12:50 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Purchasing and Licensing Outage](https://rewindex.com/company/jira/incidents/h823jqy1mjvb.md) | critical | 2020-05-07 07:11 UTC | 2020-05-07 12:50 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Purchasing and Licensing Outage](https://rewindex.com/company/bitbucket/incidents/qycvwy8hrmmr.md) | critical | 2020-05-07 07:11 UTC | 2020-05-07 12:50 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Unable to load webpages](https://rewindex.com/company/substack/incidents/4lqh935g8zsj.md) | critical | 2020-05-07 15:00 UTC | 2020-05-07 15:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Connect API](https://rewindex.com/company/sinch/incidents/ky4fq2cngjsf.md) | major | 2020-05-07 04:17 UTC | 2020-05-07 04:45 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Issues uploading and downloading artifacts](https://rewindex.com/company/bitbucket/incidents/xwp67zj7y5t1.md) | major | 2020-05-07 08:09 UTC | 2020-05-07 08:48 UTC | resolved |
| [Aircall](https://rewindex.com/company/aircall.md) | [Issue on inbound calls](https://rewindex.com/company/aircall/incidents/089y6l18l2k9.md) | major | 2020-05-07 08:47 UTC | 2020-05-07 09:22 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Signup with Google failing for some users](https://rewindex.com/company/hotjar/incidents/r88sfdx8r75b.md) | major | 2020-05-07 08:56 UTC | 2020-05-07 09:30 UTC | resolved |
| [DNSimple](https://rewindex.com/company/dnsimple.md) | [Domain registrar issues](https://rewindex.com/company/dnsimple/incidents/kkg2y5917mkr.md) | major | 2020-05-07 14:17 UTC | 2020-05-07 16:57 UTC | resolved |
| [Webflow](https://rewindex.com/company/webflow.md) | [Published site access errors.](https://rewindex.com/company/webflow/incidents/xv60hfnr5wjq.md) | major | 2020-05-07 17:20 UTC | 2020-05-07 18:03 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated 5xx API error rates and increased latency, delayed data for Events API SparkPost and SparkPost Enterprise customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/1g4rfh3qwf58.md) | major | 2020-05-07 19:39 UTC | 2020-05-10 13:05 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Unable to upload custom plugins in the user console.](https://rewindex.com/company/elastic-cloud/incidents/zqjmdgybv5h1.md) | major | 2020-05-07 21:04 UTC | 2020-05-07 22:10 UTC | resolved |
| [Bunny.net](https://rewindex.com/company/bunny-net.md) | [Incrased number of upload failures](https://rewindex.com/company/bunny-net/incidents/mwsb1dysyk6s.md) | minor | 2020-05-07 07:39 UTC | 2020-05-07 07:58 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Vodafone Egypt](https://rewindex.com/company/twilio/incidents/8sqm8zsp0dl6.md) | minor | 2020-05-07 08:42 UTC | 2020-05-07 10:08 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Operator Notification - Vodafone Egypt](https://rewindex.com/company/sinch/incidents/bb4gj4p2jvf7.md) | minor | 2020-05-07 08:56 UTC | 2020-05-07 11:05 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Missing scroll bar in the Background, Elements, and Photos tabs.](https://rewindex.com/company/canva/incidents/gptq0t0glgw5.md) | minor | 2020-05-07 10:22 UTC | 2020-05-07 12:32 UTC | resolved |
| [Asana](https://rewindex.com/company/asana.md) | [Partial Outage - Incoming Emails to Asana and updates to tasks](https://rewindex.com/company/asana/incidents/thkbvwdvnxzz.md) | minor | 2020-05-07 11:42 UTC | 2020-05-07 12:30 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Increased 502s in some GCP regions.](https://rewindex.com/company/elastic-cloud/incidents/4b6njsbtc0xb.md) | minor | 2020-05-07 15:51 UTC | 2020-05-07 18:47 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Voice SIP trunking issues](https://rewindex.com/company/messagebird-bird/incidents/lbrlnmlrq04y.md) | minor | 2020-05-07 17:43 UTC | 2020-05-07 18:10 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Autopilot Simulator intermittent failures](https://rewindex.com/company/twilio/incidents/wwphs1yssj27.md) | minor | 2020-05-07 17:50 UTC | 2020-05-07 21:34 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [MMS - delivery issues towards Verizon](https://rewindex.com/company/sinch/incidents/wqvbsmcqk14z.md) | minor | 2020-05-07 20:47 UTC | 2020-05-08 15:16 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issues - Linode Community Site](https://rewindex.com/company/linode-akamai/incidents/nl4cz5cfxngz.md) | minor | 2020-05-07 22:28 UTC | 2020-05-07 23:32 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issues - Linode Manager and API](https://rewindex.com/company/linode-akamai/incidents/g3p7692g7r3y.md) | minor | 2020-05-07 22:33 UTC | 2020-05-07 23:38 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident on 2020-05-07 23:17 UTC](https://rewindex.com/company/github-copilot/incidents/1p369ttzrnqy.md) | minor | 2020-05-07 23:17 UTC | 2020-05-07 23:41 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident on 2020-05-07 23:17 UTC](https://rewindex.com/company/github/incidents/1p369ttzrnqy.md) | minor | 2020-05-07 23:17 UTC | 2020-05-07 23:41 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [SMS multi-factor authentication is not functioning](https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk.md) | minor | 2020-05-07 23:23 UTC | 2020-05-08 04:12 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Experiencing partial  outage in GCP  in us-central-1](https://rewindex.com/company/confluent/incidents/gqwgbj7hvj1y.md) | minor | 2020-05-07 23:57 UTC | 2020-05-08 02:29 UTC | resolved |
| [Gorgias](https://rewindex.com/company/gorgias.md) | [Complete outage for some of our customers](https://rewindex.com/company/gorgias/incidents/mklx2lwm5x5c.md) | none | 2020-05-07 00:00 UTC | 2020-05-07 00:00 UTC | resolved |
| [Canva](https://rewindex.com/company/canva.md) | [Fonts unable to load in Text tab](https://rewindex.com/company/canva/incidents/76b90chhy9q1.md) | none | 2020-05-07 10:05 UTC | 2020-05-07 12:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Unable to choose calendar when scheduling, resulting in error banners on scheduled events](https://rewindex.com/company/lever/incidents/y8wbwx6nmb8s.md) | none | 2020-05-07 19:41 UTC | 2020-05-07 20:30 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Smartsheet](https://rewindex.com/company/smartsheet.md) | [Loading and saving sheets](https://rewindex.com/company/smartsheet/incidents/vkmxcbc3xnyw.md) | critical | 2020-05-06 22:33 UTC | 2020-05-07 23:00 UTC | resolved |
| [Buildkite](https://rewindex.com/company/buildkite.md) | [Intermittent periods of increased latency and request timeouts](https://rewindex.com/company/buildkite/incidents/h0vnx4gp7djx.md) | major | 2020-05-05 14:12 UTC | 2020-05-12 04:40 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Investigating issues with the Cloud console](https://rewindex.com/company/elastic-cloud/incidents/xjdw4p7v4fx3.md) | major | 2020-05-06 18:34 UTC | 2020-05-07 00:22 UTC | resolved |
| [Mapbox](https://rewindex.com/company/mapbox.md) | [Coastline rendering artifacts for certain styles using Mapbox Streets v8](https://rewindex.com/company/mapbox/incidents/c89xb3drqwyb.md) | minor | 2020-05-06 20:48 UTC | 2020-05-07 04:51 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Error when accepting a request to transfer ownership of repository.](https://rewindex.com/company/bitbucket/incidents/bdnfpj5gc43b.md) | minor | 2020-05-06 22:49 UTC | 2020-05-07 02:16 UTC | resolved |
| [Bugsnag](https://rewindex.com/company/bugsnag.md) | [Event processing delays](https://rewindex.com/company/bugsnag/incidents/q44tkbyzm7n4.md) | minor | 2020-05-06 23:22 UTC | 2020-05-07 02:15 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Mobile Crash Reports UI Irregularities and NRQL Query Delays for US Region](https://rewindex.com/company/new-relic/incidents/gkw0j8gpswwz.md) | minor | 2020-05-06 23:59 UTC | 2020-05-07 01:39 UTC | resolved |
| [npm](https://rewindex.com/company/npm.md) | [Problems retrieving Invoices and Receipts](https://rewindex.com/company/npm/incidents/yjqj6mrc6bj6.md) | none | 2020-05-06 14:02 UTC | 2020-05-13 17:06 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] UK SMS Carrier Partner Maintenance - impacting Twilio UK Mobile Numbers](https://rewindex.com/company/twilio/incidents/g066dxx3d9k6.md) | maintenance | 2020-05-07 00:00 UTC | 2020-05-07 00:30 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards US : AT&T](https://rewindex.com/company/plivo/incidents/2h35p6ftw466.md) | maintenance | 2020-05-07 04:00 UTC | 2020-05-07 11:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound & Outbound Toll-free SMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/144cl2c0fctd.md) | maintenance | 2020-05-07 04:00 UTC | 2020-05-07 11:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/0rywf7pt68ll.md) | maintenance | 2020-05-07 04:00 UTC | 2020-05-07 11:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - AT&T - US](https://rewindex.com/company/sinch/incidents/5sk61lnl9fj2.md) | maintenance | 2020-05-07 04:00 UTC | 2020-05-07 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Maintenance - AT&T US](https://rewindex.com/company/twilio/incidents/8bt1vg8kwr3b.md) | maintenance | 2020-05-07 04:00 UTC | 2020-05-07 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Toll-Free SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/d06ykl2vzcwg.md) | maintenance | 2020-05-07 04:00 UTC | 2020-05-07 07:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/gz39zyb9zh17.md) | maintenance | 2020-05-07 05:01 UTC | 2020-05-07 12:00 UTC | resolved |

## Cite this

30 vendor-reported incidents started on 2020-05-07 (UTC) across 22 vendors, 12 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-05-07
- Citation: Rewindex daily outage roundup, “Outages on May 7, 2020” (2020-05-07 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-05-07 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on May 7, 2020 (2020-05-07)](https://rewindex.com/outages/2020-05-07)`


---
Canonical: https://rewindex.com/outages/2020-05-07 · Markdown: https://rewindex.com/outages/2020-05-07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:13.757Z