CompaniesElastic CloudMonthly reportsMay 2020
Elastic Cloud in May 2020: incidents, uptime and changes
11incidents posted
5labelled major or critical
97.44%free of major/critical
90.09%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 19 h, incident time 3.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 5 · Minor 6
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| New Cloud sign ups are not working | Major | 8.2 h | resolved | 05-06 | |
| Investigating issues with the Cloud console | Major | 5.8 h | resolved | 05-06 | |
| Unable to upload custom plugins in the user console. | Major | 1.1 h | resolved | 05-07 | |
| Investigating issues with the Cloud console in AWS us-west-2 | Major | 2.1 h | resolved | 05-09 | |
| Investigating possible issues with managing deployments in AWS us-east-1 | Major | 1.8 h | resolved | 05-13 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Inconsistencies on the Deployment overview page | Minor | 25 h | resolved | 05-04 | |
| Increased 502s in some GCP regions. | Minor | 2.9 h | resolved | 05-07 | |
| SMS multi-factor authentication is not functioning | Minor | 4.8 h | resolved | 05-07 | |
| Zookeeper connectivity issues in us-west-2 | Minor | 40 min | resolved | 05-27 | |
| Ingestion delays in eu-central-1 | Minor | 12 h | resolved | 05-30 | |
| Lag in deployment logs and metrics in Cloud console | Minor | 9.5 h | resolved | 05-30 |
Maintenance 2
Cite this
Elastic Cloud posted 11 status incidents in May 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Elastic Cloud in May 2020
- Vendor
- Elastic Cloud
- Date
- URL
- https://rewindex.com/company/elastic-cloud/2020/05