# Elastic Cloud in May 2020: incidents, uptime and changes

> Elastic Cloud in May 2020: 11 incidents on its status page (5 major or critical), 97.44% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Elastic Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/elastic-cloud/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 11 (major/critical: 5) · Maintenance: 2
- By vendor impact label: major 5, minor 6
- Uptime (vendor-reported): 97.44% free of major/critical incidents, 90.09% free of any incident; outage time 19 h, incident time 3.1 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/elastic-cloud/2020/04.md) · Next: [June 2020](https://rewindex.com/company/elastic-cloud/2020/06.md) · [All months](https://rewindex.com/company/elastic-cloud/reports.md) · [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New Cloud sign ups are not working](https://rewindex.com/company/elastic-cloud/incidents/1y6twbjdpnbx.md) | major | 2020-05-06 06:27 UTC | 2020-05-06 14:36 UTC | 8.2 h | resolved |
| [Investigating issues with the Cloud console](https://rewindex.com/company/elastic-cloud/incidents/xjdw4p7v4fx3.md) | major | 2020-05-06 18:34 UTC | 2020-05-07 00:22 UTC | 5.8 h | resolved |
| [Unable to upload custom plugins in the user console.](https://rewindex.com/company/elastic-cloud/incidents/zqjmdgybv5h1.md) | major | 2020-05-07 21:04 UTC | 2020-05-07 22:10 UTC | 1.1 h | resolved |
| [Investigating issues with the Cloud console in AWS us-west-2](https://rewindex.com/company/elastic-cloud/incidents/0xqnxjyd93k5.md) | major | 2020-05-09 22:57 UTC | 2020-05-10 01:06 UTC | 2.1 h | resolved |
| [Investigating possible issues with managing deployments in AWS us-east-1](https://rewindex.com/company/elastic-cloud/incidents/5srf4wjtd38x.md) | major | 2020-05-13 17:30 UTC | 2020-05-13 19:18 UTC | 1.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Inconsistencies on the Deployment overview page](https://rewindex.com/company/elastic-cloud/incidents/mhjvfp2cmlx9.md) | minor | 2020-05-04 19:47 UTC | 2020-05-05 20:27 UTC | 25 h | resolved |
| [New Cloud sign ups are not working](https://rewindex.com/company/elastic-cloud/incidents/1y6twbjdpnbx.md) | major | 2020-05-06 06:27 UTC | 2020-05-06 14:36 UTC | 8.2 h | resolved |
| [Investigating issues with the Cloud console](https://rewindex.com/company/elastic-cloud/incidents/xjdw4p7v4fx3.md) | major | 2020-05-06 18:34 UTC | 2020-05-07 00:22 UTC | 5.8 h | resolved |
| [Increased 502s in some GCP regions.](https://rewindex.com/company/elastic-cloud/incidents/4b6njsbtc0xb.md) | minor | 2020-05-07 15:51 UTC | 2020-05-07 18:47 UTC | 2.9 h | resolved |
| [Unable to upload custom plugins in the user console.](https://rewindex.com/company/elastic-cloud/incidents/zqjmdgybv5h1.md) | major | 2020-05-07 21:04 UTC | 2020-05-07 22:10 UTC | 1.1 h | resolved |
| [SMS multi-factor authentication is not functioning](https://rewindex.com/company/elastic-cloud/incidents/11skfc5p9ghk.md) | minor | 2020-05-07 23:23 UTC | 2020-05-08 04:12 UTC | 4.8 h | resolved |
| [Investigating issues with the Cloud console in AWS us-west-2](https://rewindex.com/company/elastic-cloud/incidents/0xqnxjyd93k5.md) | major | 2020-05-09 22:57 UTC | 2020-05-10 01:06 UTC | 2.1 h | resolved |
| [Investigating possible issues with managing deployments in AWS us-east-1](https://rewindex.com/company/elastic-cloud/incidents/5srf4wjtd38x.md) | major | 2020-05-13 17:30 UTC | 2020-05-13 19:18 UTC | 1.8 h | resolved |
| [Zookeeper connectivity issues in us-west-2](https://rewindex.com/company/elastic-cloud/incidents/44lmmg4jd2x6.md) | minor | 2020-05-27 11:49 UTC | 2020-05-27 12:29 UTC | 40 min | resolved |
| [Ingestion delays in eu-central-1](https://rewindex.com/company/elastic-cloud/incidents/grbzv0rt24sd.md) | minor | 2020-05-30 02:16 UTC | 2020-05-30 14:29 UTC | 12 h | resolved |
| [Lag in deployment logs and metrics in Cloud console](https://rewindex.com/company/elastic-cloud/incidents/23s2qbks16vg.md) | minor | 2020-05-30 14:25 UTC | 2020-05-30 23:54 UTC | 9.5 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] NLB migration for AWS eu-central-1 production](https://rewindex.com/company/elastic-cloud/incidents/nkj95s89pcqf.md) | maintenance | 2020-05-21 10:57 UTC | 2020-05-21 10:59 UTC | 2 min | resolved |
| [\[Scheduled\] \[Emergency\] - Orchestration layer server replacement (AWS us-west-2)](https://rewindex.com/company/elastic-cloud/incidents/l6mm2pbr0p3p.md) | maintenance | 2020-05-27 21:51 UTC | 2020-05-27 22:39 UTC | 48 min | resolved |

## Cite this

Elastic Cloud posted 11 status incidents in May 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/elastic-cloud/2020/05
- Citation: Elastic Cloud, “Elastic Cloud in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/2020/05 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Elastic Cloud in May 2020 (2020-05-01)](https://rewindex.com/company/elastic-cloud/2020/05)`


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Canonical: https://rewindex.com/company/elastic-cloud/2020/05 · Markdown: https://rewindex.com/company/elastic-cloud/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:50:33.555Z