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CompaniesTwilioMonthly reportsApril 2020

Twilio in April 2020: incidents, uptime and changes

103incidents posted
4labelled major or critical
96.05%free of major/critical
63.69%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 28 h 24 min, incident time 10.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 86 · No impact listed 13

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Random Text Being Added To Multi Segmented Inbound Messages Sent From Verizon Numbers to Toll Free NumbersMajor20 hresolved04-04
Video REST API connectivity issuesMajor2.1 hresolved04-08
Some Programmable Wireless SIMs stuck in updating state due to provider maintenanceMajor6.3 hresolved04-15
Account and project creation on twilio.com is non-functional for some customers.Major23 minresolved04-29

Other incidents 99

IncidentImpactStartedDurationStatusDay
SMS Delivery Issue To Viettel Vietnam Over Pre-Registered Sender IDMinor2.4 hresolved04-01
SMS Delivery Issue To Verizon US Over Toll-Free NumbersMinor1.3 hresolved04-01
SMS Delivery failures to Airtell NigerMinor1.1 hresolved04-01
Outbound call failures to Indonesia destinationsMinor52 minresolved04-01
Signup for Twilio Impact Access Program in the console resulting in HTTP 500 errorsMinor28 minresolved04-01
Publishing of Voice Insights data is delayedMinor9.1 hresolved04-01
Authentication failing on ‘user’ and ‘project’ settings pages in the consoleMinor21 minresolved04-01
SMS Delivery issue To Nepal TelecomMinor5.3 hresolved04-02
Outbound SMS delivery delays to Airtel NigeriaMinor1.6 hresolved04-02
Accounts with JPY as currency cannot open support plans pageMinor14 hresolved04-02
Outbound SMS non delivery to Axis IndonesiaMinor4.1 hresolved04-02
Outbound SMS delivery to Brazil Claro is failingMinor3.2 hresolved04-02
Calls to the video-recording-service API result in HTTP 500 errorsMinor2.0 hresolved04-02
Outbound SMS delivery for domestic registered senderID failing toward XL in IndonesiaMinor1.0 hresolved04-03
Outbound SMS Delivery Failures to MauritaniaMinor7.0 hresolved04-03
Inbound calls failing intermittently to a subset of Twilio Belgium numbers.Minor5.0 hresolved04-03
Delays with processing account balance changes for some customersMinor1.9 hresolved04-03
On Call Engineers are InvestigatingNo impact listed19 minresolved04-04
Some inbound calls to Brazil - Porto-Alegre Numbers are failingMinor25 hresolved04-04
Navigation to some parts of twilio.com result in HTTP 500 errors or redirection to other internal Twilio domainsMinor17 hresolved04-04
Elevated HTTP 500 errors returned when creating access tokensMinor1.4 hresolved04-05
Some SMS messages are pending delivery to Djezzy Algeria handsetsMinor5.0 hresolved04-06
HTTP 500 errors returned on Programmable Video Rooms APIMinor10 hresolved04-06
Inbound voice call failures to a subset of Manila Twilio numbers in PhilippinesMinor4.3 hresolved04-06
Sessions not being closed past expiration in Proxy serviceMinor14 hresolved04-06
SMS Delivery Delays to Movilnet in VenezuelaMinor6.0 hresolved04-07
High Latency and HTTP 500 errors returned on Programmable Video Rooms APIMinor2.2 hresolved04-07
Incorrect calling number displayed to a subset of Switzerland Twilio numbersMinor29 minresolved04-07
Outbound SMS issue to Movilnet network in VenezuelaMinor12 hresolved04-07
Delays with message delivery status callbacks and delivery status in the messaging APIMinor4.5 hresolved04-07
SMS Delivery Delays to both Nextel and Vivo in BrazilMinor5.4 hresolved04-07
Editing TwimlBins in console intermittently resulting in HTTP 302 responseMinor46 minresolved04-07
On Call Engineers are Investigating Video REST API connectivityNo impact listed1.2 hresolved04-08
Inbound Calls Failing to a subset of Mexico phone numbers from Guadalajara and Mexico CityMinor6.2 hresolved04-08
SMS Short Code Delivery Delays both To and From a Subset of US Twilio NumbersMinor30 minresolved04-08
SMS Delivery Delays to Ufone in PakistanMinor2.2 hresolved04-08
Video API Layer Not Responding to Customer RequestsNo impact listed0 minresolved04-08
Error Retrieving SIP Domain Data in the ConsoleMinor31 minresolved04-08
Video service degraded in de1 regionMinor8 minresolved04-09
SMS Delivery Failures on IndosatMinor3.1 hresolved04-09
SMS Pricing Issues When Sending to MTN UgandaMinor1.5 hresolved04-09
On Call Engineers are InvestigatingMinor1.5 hresolved04-09
SMS delivery delays to a subset of Al-Madar numbers in LibyaMinor10 hresolved04-10
SMS Delivery Issue To LG Telecom South KoreaMinor7.9 hresolved04-10
SMS Delivery Issue To Vodafone EgyptMinor4.3 hresolved04-10
Video service degraded in de1 regionNo impact listed0 minresolved04-10
Video service degraded in de1 regionMinor1.0 hresolved04-10
The Make a Test Call function is not available in the consoleMinor3.9 hresolved04-10
Elevated 500s for Video REST APIMinor15 minresolved04-11
Insights Data for new messages is delayedMinor40 minresolved04-11
Inbound calls to Kenya numbers failing.Minor1.9 hresolved04-13
Special characters being incorrectly formatted in outbound SMS to Verizon Network in USMinor26 minresolved04-14
Inbound calls to Kenya numbers failingMinor8.4 hresolved04-15
Some customers having trouble with toll-free Verified Caller ID in ConsoleMinor8.8 hresolved04-15
Brief outage experienced in Authy and Verify APIsNo impact listed0 minresolved04-15
SMS Delivery Issue To Vodafone EgyptMinor1.6 hresolved04-16
Some Programmable Wireless SIMs may show an incorrect statusNo impact listed0 minresolved04-16
Message delivery days to Tanzania Airtel handsetsMinor2.9 hresolved04-16
Copilot Page Redirecting to Blank Page in Some AccountsMinor37 minresolved04-16
Elevated errors in FlexMinor12 hresolved04-16
Some inbound calls to Panama numbers failingMinor14 hresolved04-16
Errors updating Programmable Wireless SIMs with ICCIDs beginning in 8901240* activated before 4/13Minor3.5 hresolved04-16
Elevated rates of latency and Failures on some Flex and Programable Chat API requestsNo impact listed0 minresolved04-17
Notify - Failures of some broadcast notificationsMinor1.2 hresolved04-17
Messages delivery delays to Indonesia TelkomselMinor52 minresolved04-17
Flex Insight - delay in data refreshing in the past 3 hoursMinor2.1 hresolved04-17
SMS delivery delays to Airtel subscribers in NigeriaMinor3.5 hresolved04-17
SMS delivery issues to Hormuud Somalia numbersMinor1.9 hresolved04-18
SMS delivery issues to Vodafone Egypt numbersMinor2.5 hresolved04-18
Intermittent HTTP 500 errors on Proxy APINo impact listed23 minresolved04-19
SMS Delivery Delays to Vodafone EgyptMinor5.3 hresolved04-19
Delays in outbound SMS Messages to Vodafone EgyptMinor2.3 hresolved04-20
Messages delivery delays to/from Twilio Toll Free numbersMinor1.0 hresolved04-20
SIP pcaps downloaded from Twilio Console are in JSON format and unreadableMinor9.9 hresolved04-20
Delays Processing Programmable Wireless Usage and Billing EventsMinor12 hresolved04-21
Programmable Video- Request failures between 6:00-6:45 AMNo impact listed0 minresolved04-21
On Call Engineers are Investigating Console Slowness after LoginMinor2.6 hresolved04-21
SMS Delivery Issues to XL Axiata IndonesiaMinor3.3 hresolved04-22
Issues receiving Recording Transcriptions from Marketplace AddonsMinor4.0 hresolved04-22
Flex and TaskRouter Statistics APIs are degradedMinor1.1 hresolved04-23
Inbound calls to Kenya numbers failingMinor33 minresolved04-23
On Call Engineers are Investigating an issue with Twilio Sync CloudNo impact listed18 minresolved04-23
SMS Delivery Delays to NetOne in ZimbabweMinor3.3 hresolved04-23
SMS Delivery Failures on Airtel NigeriaMinor4.0 hresolved04-24
On Call Engineers are Investigating Issues Purchasing US Toll Free NumbersMinor1.4 hresolved04-24
Debugger Webhooks not being sent when triggeredMinor57 minresolved04-24
Intermittent SMS Delivery and DLR delays via Twilio Toll Free NumbersNo impact listed16 minresolved04-24
Some SMS delivery reports are failing to be generated for US short codesMinor55 minresolved04-27
Debugger webhook HTTP requests are delayed.Minor1.0 hresolved04-27
SMS not being delivered to Vodafone EgyptMinor3.0 hresolved04-28
Low availability for a subset of US Local prefixesNo impact listed1.9 hresolved04-28
Video Compositions Service DelaysMinor8.7 hresolved04-29
Onboarding for WhatsApp is non-functionalMinor1.1 hresolved04-29
Customer API requests to create Outbound Faxes are failing for some customers.Minor1.6 hresolved04-29
Twilio Chat SDK version 3.3.6 is producing errors.Minor1.4 hresolved04-30
Inbound calls to a subset of Colombia numbers are failing.Minor4.4 hresolved04-30
Inbound calls to Ecuador numbers are failing.Minor4.4 hresolved04-30
Inbound and outbound SMS from Sprint short codes were delayed from 10:25-10:40 AM PDTNo impact listed23 minresolved04-30
SMS Delivery is delayed to handsets in SyriaMinor1.4 hresolved04-30

Maintenance 40

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Cite this

Twilio posted 103 status incidents in April 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in April 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/04

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