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Twilio: SIP pcaps downloaded from Twilio Console are in JSON format and unreadable

MinorStatus: resolvedStarted Resolved (9.9 h)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    SIP pcaps downloaded from Twilio Console are in JSON format and unreadable has been resolved and Console is operating normally at this time.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-04-20 21:39 UTC, resolved after 9.9 h, 1 update(s).

Title
SIP pcaps downloaded from Twilio Console are in JSON format and unreadable
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/dsb2b7h8tjfb

Twilio profileRecent Twilio incidentsAll outages on April 20, 2020Twilio in April 2020MarkdownJSON