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CompaniesTwilioMonthly reportsMarch 2020

Twilio in March 2020: incidents, uptime and changes

123incidents posted
4labelled major or critical
78.01%free of major/critical
31.49%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6.8 days, incident time 21.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 108 · No impact listed 11

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Outbound SMS to Belgium are failingCritical1.1 hresolved03-10
Voice Intermittent Inbound call Congestion - AustraliaMajor3 dresolved03-17
Call failures to Twilio numbers in SingaporeMajor6.6 hresolved03-17
Voice Inbound call Congestion - AustraliaMajor4 dresolved03-23

Other incidents 119

IncidentImpactStartedDurationStatusDay
SMS Delivery Report delays towards XL Axiata IndonesiaMinor4.4 hresolved03-02
Outbound messages failing and delivery delays to multiple countries. Inbound messages failing to subset of UK and Belgium Twilio numbers.Minor4.3 hresolved03-02
SMS Delivery Delays to Egypt OrangeMinor1.3 hresolved03-02
SMS delivery delays and possible delivery failures to Nepal Telecom network in NepalMinor3.9 hresolved03-03
SMS delivery delays and possible failures over registered sender id's to the XL network in IndonesiaMinor4.6 hresolved03-03
Data Usage records for Programmable Wireless and NB SIM Cards DelayedMinor7.5 hresolved03-03
SMS Delivery Failures towards Lebanon AlfaMinor3.3 hresolved03-03
On Call Engineers are InvestigatingNo impact listed40 minresolved03-03
SMS Delivery Delays to Asia Cell IraqMinor8.5 hresolved03-03
SMS Delivery Failures to Burkina Faso OnatelMinor1.2 hresolved03-04
SMS Delivery Failures on Ghana VodafoneMinor24 hresolved03-04
SMS Delivery Failures to New Zealand VodafoneMinor1.7 hresolved03-05
SMS Delivery Delays to UK Virgin MobileMinor13 hresolved03-05
SMS Delivery Failures on Kenya SafaricomMinor1.9 hresolved03-05
TaskRouter Time Of Day Routing IssueMinor2.7 hresolved03-05
SMS Delivery Failures on MTN EthiopiaMinor5.7 hresolved03-06
SMS Delivery Failures on Kenya AirtelMinor6.4 hresolved03-06
Inbound Call Failure to Phone Numbers in GuatemalaMinor3.8 hresolved03-06
Inbound Call Failure to Phone Numbers in HungaryMinor2.1 hresolved03-06
SMS Delivery Delays to Asia Cell IraqMinor5.0 hresolved03-06
SMS Delivery Failures on Kenya AirtelMinor38 hresolved03-06
Elevated HTTP 500 errors returned and increased API latency on Verify APIsMinor1.2 hresolved03-07
SMS Delivery Delay to Non-US numbersMinor45 minresolved03-07
Increased API latency on Lookup APIsMinor40 minresolved03-07
Some SMS delivery delays to Nigeria GlobalcomMinor2.3 hresolved03-07
SMS Delivery Failures to Ghana VodafoneMinor3.0 hresolved03-07
SMS Delivery Delays to Asia Cell IraqMinor4.8 hresolved03-07
Elevated HTTP 500 errors returned and increased API latency on Verify APIsMinor21 minresolved03-08
SMS Delivery Delays to Israel Hot Mobile NetworkMinor2.1 hresolved03-08
SMS Delivery Failures on MTN in YemenMinor2.4 hresolved03-09
MMS Delivery Reports Delays on T-Mobile in the USMinor37 hresolved03-09
Audio quality issues on some outbound calls to AustraliaNo impact listed0 minresolved03-09
Inbound Call Failure to Some Toll Free Phone Numbers in BrazilMinor26 hresolved03-10
Alert Triggers Failing To UpdateNo impact listed0 minresolved03-10
SMS Delivery Delays to and from Movistar ChileMinor3.9 hresolved03-10
Some outbound local SMS failures to Indonesia 510 89Minor3.4 hresolved03-10
Some API requests to the list IncomingPhoneNumbers API endpoint are returning 500 errorsMinor2.6 hresolved03-10
SMS Delivery Delays to Ghana VodafoneMinor6.0 hresolved03-10
On Call Engineers are InvestigatingNo impact listed2.6 hresolved03-10
Missing SIP Binding Information on Some Phone NumbersMinor5.9 hresolved03-10
Some SMS Delivery Delays to Movilenet in VenezuelaMinor10 hresolved03-10
SMS Delivery Delays to Ghana VodafoneMinor41 hresolved03-11
SMS Delivery Delays to Mobifone in VietnamMinor38 minresolved03-11
Flex and Task Router Listing ErrorMinor2.9 hresolved03-12
SMS Delivery Delays to Three IrelandMinor11 hresolved03-12
Form not rendering on Twilio.comMinor8 minresolved03-12
On Call Engineers are InvestigatingNo impact listed14 minresolved03-12
Failing to Fetch TwiMLMinor1.0 hresolved03-12
Customers unable to view Regulatory Compliance bundles in ConsoleMinor5.8 hresolved03-13
SMS Delays with Toll Free Numbers and VerizonMinor22 minresolved03-13
On Call Engineers are InvestigatingNo impact listed21 minresolved03-14
Outbound SMS delay to Orange EgyptMinor9.3 hresolved03-14
Some SMS Short Code Message Status Delivery Report Delays on US CellularMinor46 minresolved03-14
SMS Delivery Delays to Viva in KuwaitMinor5.8 hresolved03-14
Calls are dropping due to an internal network issueMinor59 minresolved03-15
Inbound Call Failures in Colombia and Costa RicaMinor3.8 hresolved03-15
Voice Intermittent Inbound call Congestion - AustraliaMinor5.5 hresolved03-16
SMS Delivery Delay To Telcel MexicoMinor49 minresolved03-16
Intermittent call failures to Twilio numbers in NL and BEMinor9.7 hresolved03-16
Inbound voice call failures to Rio de Janeiro Twilio numbersMinor4.2 hresolved03-16
SMS Delivery Delays to Ghana VodafoneMinor7.3 hresolved03-16
status.twilio.com offlineMinor0 minresolved03-16
Outbound SMS failures to Azerbaijan Azercell Telecom BM networkMinor8.0 hresolved03-17
SMS Delivery Delays to Ghana VodafoneMinor37 hresolved03-17
Outbound call failures to some UK destinationsMinor2.3 hresolved03-17
Errors creating new accounts on Twilio Impact Access ProgramMinor17 hresolved03-17
Connect App SMS logs are no longer accessibleMinor1.7 hresolved03-18
SMS Delivery Failures and Delays on Orange in IsraelMinor3.5 hresolved03-18
Errors when attempting to retrieve step logs for new Execution Steps in StudioMinor1.1 hresolved03-18
Outbound call failures to UK Mobile O2 networkMinor13 hresolved03-18
Inbound voice call failures to Belgian Twilio numbersMinor1.9 hresolved03-18
LINE Channel From address invalid formatMinor2.5 hresolved03-18
Nigeria SMS Delivery DegradationMinor2.7 hresolved03-19
SMS Delivery Failures on the Salt (Orange) network in SwitzerlandMinor4.6 hresolved03-20
Errors when updating Messaging Service configurationMinor17 minresolved03-20
Inbound Call Failures to El Salvador NumbersMinor12 hresolved03-20
SMS Delivery Delays to Salt SwitzerlandMinor1.2 hresolved03-20
On Call Engineers are InvestigatingMinor3.0 hresolved03-20
On Call Engineers are InvestigatingMinor4.9 hresolved03-20
Canadian phone numbers are not reachable due to severe Voice Network congestion in Canada.Minor4.6 hresolved03-20
Customers receiving errors when trying to validate Business addresses for Twilio ProjectsMinor2.4 hresolved03-21
Short code SMS delivery delays to US SprintMinor5.7 hresolved03-21
Twilio has detected inbound calls failing in Poland and GuatemalaMinor56 minresolved03-22
Outbound SMS delays to Indosat network in IndonesiaMinor7.1 hresolved03-22
Inbound voice call failures to Kenya Twilio numbersMinor1.6 hresolved03-22
SMS Delivery delays towards Oi BrasilMinor1.8 hresolved03-23
SMS Delivery delays towards Glo Mobile NigeriaMinor6.4 hresolved03-23
Packet loss on inbound calls to UK and Germany.Minor20 hresolved03-23
Some requests to our TURN services are returning 500 errorsMinor2.3 hresolved03-23
SMS Delivery delays towards Airtel NigeriaMinor5.2 hresolved03-24
High packet loss for inbound calls to German numbers.Minor5.6 hresolved03-24
Packet loss for inbound calls to UK numbers.Minor3.4 hresolved03-24
Issues Verifying Numbers in Twilio ConsoleMinor28 minresolved03-24
High packet loss for inbound calls to German numbers.Minor2.6 hresolved03-25
Authy and Verify v1 outbound SMS delivery downNo impact listed0 minresolved03-25
Elevated HTTP 500 errors returned and increased API latency on Programmable Video Rooms ResourceMinor6.5 hresolved03-25
SMS Delivery failure towards EthiopiaMinor3.6 hresolved03-25
Outbound Call Failures when Caller ID is set to anonymousMinor22 hresolved03-26
Missing TaskRouter Events that impact Flex Teams View & TaskRouter Statistics APINo impact listed18 hresolved03-26
Delivery Delays to and from SprintMinor5.0 hresolved03-26
SMS Delivery Delays for a subset of Twilio Short Codes to Small Regional US CarriersMinor2.2 hresolved03-27
SMS Delivery Delays to MTN in South AfricaMinor2.4 hresolved03-27
On Call Engineers are InvestigatingNo impact listed1.7 hresolved03-27
On Call Engineers are InvestigatingNo impact listed1.0 hresolved03-27
Increased errors for Chat and FlexMinor1.4 hresolved03-27
Bad Call-Service host caused 500 API errors.No impact listed0 minresolved03-27
SMS Delivery Report Delays To NetOne ZimbabweMinor3.4 hresolved03-28
SMS Delivery Delays To Korek Telecom IraqMinor2.9 hresolved03-28
SMS Delivery Delays To Al Madar LibyaMinor4.2 hresolved03-28
Message delivery delays from Sprint over shortcodes in USMinor4.4 hresolved03-29
Voice call failures to a subset of Mexico City Twilio NumbersMinor3.0 hresolved03-30
Increased latency for SMS, Voice, Studio, and Taskrouter productsMinor43 minresolved03-30
Messages delivery delays to and from Sprint over shortcodes in USMinor1.1 hresolved03-30
SIP trunk pricing API and Numbers APIs may have delayed responses and failuresMinor1.5 hresolved03-30
Taskrouter failing to start conferences resulting in 16001 errorsMinor3.7 hresolved03-30
SMS Delivery Delays To Al Madar LibyaMinor1.1 hresolved03-31
Re-purchasing a recently released number via the console results in a ‘something went wrong’ error.Minor4.2 hresolved03-31
Longcode SMS delivery to Indonesia XL failing intermittently (pre-approved senderID’s are not impacted)Minor5.2 hresolved03-31
Debugger events and Notifications are failing to be publishedMinor15 minresolved03-31

Maintenance 50

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Cite this

Twilio posted 123 status incidents in March 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in March 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/03

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