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CompaniesTwilioMonthly reportsFebruary 2020

Twilio in February 2020: incidents, uptime and changes

76incidents posted
1labelled major or critical
99.60%free of major/critical
63.85%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 43 min, incident time 10.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 63 · No impact listed 12

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Short code SMS delivery delays to US SprintMajor2.7 hresolved02-29

Other incidents 75

IncidentImpactStartedDurationStatusDay
Programmable Wireless SIM status changes, rate plan changes, and connectivity resets are delayed.Minor2.5 hresolved02-01
Inbound calls are failing to Twilio Israel phone numbersMinor3.8 hresolved02-02
Inbound Calls Failing to El Salvador numbers (+503).Minor5.6 hresolved02-02
SMS Delivery Failures in FranceMinor2.9 hresolved02-03
Partial outage in Spain impacting inbound callsMinor2 dresolved02-04
Message delivery status delays over shortcode to US Verizon recipientsMinor25 minresolved02-04
SMS Delivery Failures on TSTTMinor6.7 hresolved02-04
Inbound Calls Failing to a subset of Italy numbersMinor41 minresolved02-05
Message delivery failures to United Kingdom LycamobileMinor11 hresolved02-05
Intermediate SMS non delivery to Telenor Pakistan Network (410-06) starting starting 11:32 UTC, February 5Minor1.2 hresolved02-05
Intermediate SMS non delivery to Telenor Pakistan Network (410-06) starting starting 09:48 UTC, February 6Minor3.6 hresolved02-06
Message delivery failures to United Kingdom LycamobileMinor1.9 hresolved02-06
Elevated TaskRouter 500 Error Messages for Worker Statistics ServiceMinor1.3 hresolved02-06
SMS Delivery Failures to IranMinor1.7 hresolved02-06
SMS Delivery Delays to Claro Network (716-10) in PeruMinor7.7 hresolved02-07
Outbound delivery delays or failures towards India Vodafone KarnatakaMinor1.0 hresolved02-07
Outbound delivery delays and failures towards South Africa Telkom.Minor1.4 hresolved02-07
Outbound Calls failures towards South Africa Telkom.Minor54 minresolved02-07
SMS Delivery Delays to Wind in CanadaMinor1.1 hresolved02-07
Outbound SMS delivery failures to Nigeria MTN NetworkMinor2.8 hresolved02-09
Outbound SMS delivery failures for Yemen MobileMinor6.2 hresolved02-09
Outbound delivery delays and failures towards Egypt (Vodafone)Minor5.9 hresolved02-09
Engineering is investigating a potential issue with Programmable Wireless SIMsNo impact listed26 minresolved02-10
On Call Engineers are InvestigatingNo impact listed4 minresolved02-10
Intermittent Flex connection failuresMinor2.7 hresolved02-10
Failure receiving SMS in MalaysiaMinor3.9 hresolved02-11
Outbound SMS messages to Yemen are failingMinor4.1 hresolved02-11
Elevated HTTP 500 errors returned on Video recordings and media compositions APIsNo impact listed0 minresolved02-12
Outbound shortcode delivery delays and failures towards T-Mobile.Minor2.7 hresolved02-12
SMS Delivery Report Delays To The Philippines Over Philippine Local LongcodeMinor4.9 hresolved02-13
SMS Delivery Failures to Non-US numbersMinor6.3 hresolved02-13
SMS Short Code Delivery Failures on GigSkyMinor2.3 hresolved02-13
Inbound Call Failures to El Salvador NumbersMinor2.0 hresolved02-14
Outbound SMS delivery failures towards MTN IrancellMinor40 minresolved02-14
Increase in calls being terminated due to no audio being receivedMinor2.5 hresolved02-14
Outbound SMS in KenyaMinor36 minresolved02-14
Outbound SMS to Airtel in Tanzania failingMinor1.1 hresolved02-15
Inbound Calls Degradation Towards Canadian Phone NumbersMinor2.4 hresolved02-17
Some outbound calls to Japanese numbers are going to VoicemailMinor1.1 hresolved02-18
Some inbound and outbound messages failedNo impact listed0 minresolved02-18
Outbound SMS Delivery Failures To Ethiopia MTN NetworkMinor49 minresolved02-18
SMS Delivery Delays Towards MTS Network in RussiaMinor1.5 hresolved02-19
Errors on connecting to endpoint.twilio.comMinor1.4 hresolved02-20
SMS Delivery Delays to SyriatelMinor1.3 hresolved02-20
Pricing API Cannot Retrieve Pricing Information for Some CountriesMinor2.4 hresolved02-20
SMS Delivery Delays to the Viaero Wireless network from A Subset of US Long Codes and US Short CodesNo impact listed2.5 hresolved02-21
On Call Engineers are InvestigatingNo impact listed1.4 hresolved02-21
SMS Delivery Delays to Beeline Network in RussiaMinor5.8 hresolved02-21
On Call Engineers are InvestigatingNo impact listed19 minresolved02-21
SMS Delivery Delays Outbound to Nigeria AirtelMinor55 minresolved02-21
Programmable Wireless SIM Card Management API Calls DelayedMinor5.6 hresolved02-23
SMS Delivery Report Delays For Messages Sent From Twilio To Ncell NepalMinor12 hresolved02-24
SMS Delivery Delays to Etisalat in EgyptMinor2.8 hresolved02-24
Inbound SMS failing to Twilio numbers in AustraliaMinor1.0 hresolved02-24
SMS Delivery Failures on Airtel in NigeriaMinor1.0 hresolved02-24
Errors returned accessing console Phone numbers pageMinor28 minresolved02-24
On Call Engineers are InvestigatingNo impact listed25 minresolved02-24
SMS Delivery Delays to Airtel in BangladeshMinor2.5 hresolved02-25
Number verification intermittent issues with calls made through Verify productMinor44 minresolved02-25
SMS Delivery Delays to Airtel in BangladeshMinor36 hresolved02-25
Caller ID verification partial failureMinor4.4 hresolved02-25
On Call Engineers are Investigating an issue with 2FANo impact listed1.4 hresolved02-25
SMS Delivery Delays to Etisalat in EgyptMinor1.4 hresolved02-26
Voice Insights response latencyMinor1.8 hresolved02-26
On Call Engineers are Investigating Studio latency issuesNo impact listed15 minresolved02-26
SMS Delivery Delays from Twilio to Megafon Russia (250-002)Minor1.7 hresolved02-27
SMS Delivery Delays to Hot Mobile in IsraelMinor7.0 hresolved02-27
On Call Engineers are InvestigatingNo impact listed43 minresolved02-27
SMS DLR Delays to Airtel in BangladeshMinor11 hresolved02-28
Support page redirect to Sendgrid supportMinor1.0 hresolved02-28
SMS Delivery delays and possible delivery failures to mCell in MozambiqueMinor4 dresolved02-28
Limited concurrent inbound calls to a subset of our Thai numbersMinor2.0 hresolved02-28
On Call Engineers are Investigating SIP Public pcap issueNo impact listed1.1 hresolved02-28
SMS DLR Delays to Airtel in BangladeshMinor23 hresolved02-29
SMS Delivery Failures to Kyrgyzstan Sky mobileMinor2.5 hresolved02-29

Maintenance 35

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Cite this

Twilio posted 76 status incidents in February 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in February 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/02

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