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CompaniesTwilioMonthly reportsJanuary 2020

Twilio in January 2020: incidents, uptime and changes

45incidents posted
4labelled major or critical
99.61%free of major/critical
66.19%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 52 min, incident time 10.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 2 · Minor 38 · No impact listed 3

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
SMS delivery delays to and from toll free numbers and all US networksCritical1.6 hresolved01-20
SMS delays to and from US toll free numbersCritical24 minresolved01-23
Debugger Alert Triggers are not FiringMajor38 minresolved01-10
500s returned when navigating to /authy and /phone-verificationMajor14 minresolved01-28

Other incidents 41

IncidentImpactStartedDurationStatusDay
Elastic SIP Trunking failureNo impact listed0 minresolved01-02
Pricing and Phone Numbers API returning HTTP 500 errorsMinor3.5 hresolved01-02
Pricing and Phone Numbers API returning HTTP 500 errorsMinor3.9 hresolved01-03
SMS Delivery Degradation Towards Ufone PakistanMinor1.5 hresolved01-07
SMS Delivery Degradation towards Smart PhilippinesMinor4.3 hresolved01-07
Some email address fail to validateMinor2.6 hresolved01-08
Message delivery delays from Toll-free numbers to US VerizonMinor14 minresolved01-08
SMS Short Code Delivery Degradation To and From Cellular South and Google Voice in USAMinor4.1 hresolved01-09
SMS Short Code Delivery Degradation towards T-Mobile in the United StatesMinor43 minresolved01-09
SMS delivery degradation to and from Vodafone (505-003), AustraliaMinor2.5 hresolved01-10
Subset of Phone Numbers Unavailable for PurchaseMinor5.2 hresolved01-10
Toll-Free SMS Delivery Delays towards AT&T in the USMinor3 dresolved01-10
Inbound Voice Issues for Singapore NumbersMinor4.7 hresolved01-11
Delivery Receipt Delays for SMS from a Subset of US Short Codes towards US Cellular in the USAMinor1.4 hresolved01-11
Long Code SMS Delivery Delays to and from Networks in the United States and CanadaMinor16 hresolved01-12
Outbound Conference and Flex calls are degradedMinor2.2 hresolved01-14
Customers Redirected When Accessing SupportMinor1.3 hresolved01-15
Conference rejecting participants requests to joinMinor56 minresolved01-15
Flex Users unable to receive Voice callsMinor3.5 hresolved01-15
Failure to create Tasks in TaskRouterMinor57 minresolved01-15
SMS Delivery Delays to Networks in AustraliaMinor1.0 hresolved01-16
SMS delivery delays and non-deliveries to Multiple MTN Networks across African countriesMinor3 dresolved01-16
Toll-Free SMS Delivery Delays in the USMinor1.2 hresolved01-16
Inbound Call Failures to Phone Numbers in SwedenMinor51 minresolved01-17
SMS delivery delays and non-deliveries to Multiple MTN Networks across African countriesMinor3.6 hresolved01-19
SMS delivery degradation towards Indosat, IndonesiaMinor8.9 hresolved01-20
SMS delivery delays to and from the O2 network in GermanyMinor3.0 hresolved01-21
SMS delivery delays to Bouygues network in France.Minor2.1 hresolved01-21
SMS Not delivered to Banglalink Digital network in Bangladesh.Minor52 minresolved01-21
Some Requests To Initiate Outbound Calls via API Are FailingMinor1.0 hresolved01-22
On Call Engineers are InvestigatingNo impact listed43 minresolved01-22
SMS delivery delays to Vivo network in Brazil.Minor12 hresolved01-23
SMS Delivery Degradation Towards Movistar in VenezuelaMinor3.7 hresolved01-23
SMS non-delivery to Glo Mobile in NigeriaMinor1.1 hresolved01-23
SMS non-delivery to IsraelMinor54 minresolved01-27
Inbound Calls Failing to a subset of Netherlands phone numbersNo impact listed0 minresolved01-27
Voice transcriptions availability below SLAMinor1.3 hresolved01-27
SMS traffic undelivered to Zain in Kuwait (419 02)Minor4.5 hresolved01-30
Delivery Degradation Toward Movilnet VenezuelaMinor5.7 hresolved01-31
SMS Service Unavailable NigeriaMinor12 hresolved01-31
Some Inbound calls to numbers in Europe are resulting in duplicate call flowsMinor9.6 hresolved01-31

Maintenance 19

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Cite this

Twilio posted 45 status incidents in January 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in January 2020
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2020/01

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