Outages by dayJanuary 22, 2020

Outages on January 22, 2020

UTC day 2020-01-22 (Jan 22, 2020, 00:00 to Jan 22, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

35incidents started

10labelled major or critical

23vendors with a new incident

5still open from earlier days

By vendor label: Critical 2 · Major 8 · Minor 15 · No impact listed 10 · 3 maintenance

Incidents started this day 35

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - LATA: 568 (Harlingen, TX)	Critical	17:23	Jan 24, 2020, 01:56 (33 h)	resolved
Squarespace	Login Issues	Critical	23:43	Jan 23, 2020, 00:13 (30 min)	resolved
Lightstep (ServiceNow Cloud Observability)	Some users experiencing problems logging in	Major	00:11	01:19 (1.1 h)	resolved
Red Hat (incl. Quay.io)	Customer Portal Incident	Major	02:26	07:43 (5.3 h)	resolved
Retool	CDN issue	Major	14:00	15:52 (1.9 h)	resolved
Jira	User assignment is degraded in some regions	Major	14:57	20:18 (5.3 h)	resolved
Figma	Figma is experiencing a service disruption	Major	20:02	Jan 23, 2020, 05:05 (9.1 h)	resolved
Confluence	Increased latency in user searches	Major	22:19	23:11 (52 min)	resolved
Jira	Increased latency in user searches	Major	22:19	23:11 (52 min)	resolved
Stitch	Legacy Database Integration Extraction Issues	Major	22:26	Jan 23, 2020, 12:39 (14 h)	resolved
New Relic	Infrastructure Alerts Delays/Missing for EU Region	Minor	00:23	00:37 (14 min)	resolved
Jira	User search is currently operating in a degraded state in some regions	Minor	06:32	10:32 (4.0 h)	resolved
Twilio	Some Requests To Initiate Outbound Calls via API Are Failing	Minor	07:28	08:29 (1.0 h)	resolved
Aircall	Issues on inbound and outbound calls	Minor	07:33	08:33 (1.0 h)	resolved
Plivo	Call failures on inbound Voice towards Northwest Territories phone numbers in Canada	Minor	10:12	Jan 23, 2020, 06:01 (20 h)	resolved
Plivo	Call failures on inbound Voice towards Northwest Territories phone numbers in Canada	Minor	10:12	Jan 23, 2020, 06:01 (20 h)	resolved
Bandwidth	Inbound MMS Delays	Minor	14:52	23:09 (8.3 h)	resolved
Plivo	Delivery delay on inbound MMS towards US & Canada phone numbers.	Minor	14:56	23:10 (8.2 h)	resolved
Plivo	Delivery delay on inbound MMS towards US & Canada phone numbers.	Minor	14:56	23:10 (8.2 h)	resolved
Red Hat (incl. Quay.io)	Customer Portal Incident	Minor	16:14	17:01 (47 min)	resolved
Contentstack	Degraded performance on Purge Service	Minor	16:47	17:11 (24 min)	resolved
Contentful	Delivery API and GraphQL API Outage	Minor	17:01	20:07 (3.1 h)	resolved
Plivo	Call failures on inbound Voice & inbound SMS towards the US phone numbers in Harlingen, TX	Minor	17:29	Jan 24, 2020, 01:58 (32 h)	resolved
Plivo	Call failures on inbound Voice & inbound SMS towards the US phone numbers in Harlingen, TX	Minor	17:29	Jan 24, 2020, 01:58 (32 h)	resolved
Mux	Realtime Data Delayed	Minor	22:53	Jan 23, 2020, 05:05 (6.2 h)	resolved
Jira	Jira Cloud customers unable to add or search for individual users in Tempo apps	No impact listed	01:01	02:43 (1.7 h)	resolved
MessageBird (Bird)	Intermittent delays on Flows	No impact listed	13:43	20:03 (6.3 h)	resolved
Lever	Issue saving job postings	No impact listed	17:20	19:39 (2.3 h)	resolved
Braze	Minor REST API impact due to subprocessor performance issue	No impact listed	17:30	18:24 (54 min)	resolved
imgix	Elevated Rendering Errors	No impact listed	17:36	18:15 (39 min)	resolved
CircleCI	Networking outage between 17:40 and 17:50 UTC	No impact listed	17:40	17:40 (0 min)	resolved
Trello	Trello is slow or unavailable	No impact listed	19:15	20:48 (1.6 h)	resolved
Bitbucket	Unable to find users in Bitbucket, for example, when mentioning	No impact listed	22:02	Jan 23, 2020, 02:54 (4.9 h)	resolved
Bitbucket	Increased latency in user searches	No impact listed	22:19	23:11 (52 min)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	23:01	23:44 (43 min)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Optimizely	Intermittent issue with SSL handshake	Minor	Jan 21, 2020, 09:18	Jan 23, 2020, 13:33 (2 d)	resolved
Greenhouse	Some document uploads are failing	Minor	Jan 21, 2020, 15:16	01:29 (10 h)	resolved
Bandwidth	Inbound MMS Delays	Minor	Jan 21, 2020, 20:51	01:36 (4.8 h)	resolved
Plivo	Delivery delay on inbound MMS towards US & Canada phone numbers.	Minor	Jan 21, 2020, 20:58	01:40 (4.7 h)	resolved
Plivo	Delivery delay on inbound MMS towards US & Canada phone numbers.	Minor	Jan 21, 2020, 20:58	01:15 (4.3 h)	resolved

Maintenance 3

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] Local Market Maintenance - 522 - Springfield, MO	Maintenance	06:00	12:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 344 - Saginaw, MI	Maintenance	06:00	12:00 (6.0 h)	resolved
Sinch	[Scheduled] Sinch Planned Maintenance: Verizon US	Maintenance	09:00	11:01 (2.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Bandwidth, Squarespace, Lightstep (ServiceNow Cloud Observability), Red Hat (incl. Quay.io), Retool, Jira, Figma, Confluence, Stitch, New Relic, Twilio, Aircall.

Cite this

35 vendor-reported incidents started on 2020-01-22 (UTC) across 23 vendors, 10 labelled major or critical by the vendor.

Title: Outages on January 22, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-01-22 00:00 UTC
URL: https://rewindex.com/outages/2020-01-22

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