Companies / Twilio / Monthly reports / December 2019
Twilio in December 2019: incidents, uptime and changes Overview Changes Uptime Monthly ← November 2019 All months January 2020 → 36 incidents posted
2 labelled major or critical
99.60% free of major/critical
73.59% free of any incident
0 price changes
0 notable page changes
Vendor-reported outage time 2 h 55 min, incident time 8.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days .
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Major and critical incidents 2 Other incidents 34 Incident Impact Started Duration Status Day Stale data in the Twilio Flex Supervisor Views Dec 1, 2019, 02:05 0 min resolved 12-01 Outbound delivery failures to Israel Dec 1, 2019, 18:07 12 h resolved 12-01 Outbound SMS Delivery degradation to UK Vodafone numbers Dec 2, 2019, 11:05 2.9 h resolved 12-02 MMS delivery delays to US Operators Dec 2, 2019, 16:25 14 h resolved 12-02 Short Code SMS Delays for Messages Sent from Sprint devices Dec 3, 2019, 16:47 7.5 h resolved 12-03 Toll-Free delivery degradation towards T-Mobile USA Dec 5, 2019, 07:02 2.6 h resolved 12-05 Difficulties upgrading accounts for countries: Russia, Ukraine, Bosnia Dec 5, 2019, 12:43 1.6 h resolved 12-05 SC and LC SMS Delivery Degradation to and from US numbers Dec 5, 2019, 16:44 2.0 h resolved 12-05 Some customers are experiencing intermittent 500 errors to the OutgoingCallerIds Endpoint Dec 6, 2019, 22:12 48 min resolved 12-06 SMS Delivery Degradation toward Hormuud Somalia Dec 8, 2019, 19:03 9.0 h resolved 12-08 HTTP 500 Errors while closing subaccount. Dec 10, 2019, 20:50 19 min resolved 12-10 On Call Engineers are Investigating Dec 11, 2019, 01:07 15 min resolved 12-11 SMS Delivery Degradation Towards Verizon US Dec 11, 2019, 08:21 1.3 h resolved 12-11 SMS delivery degradation towards Bouygues, France Dec 11, 2019, 14:20 3.8 h resolved 12-11 SMS Delivery Degradation Towards Airtel India Dec 12, 2019, 03:01 1.8 h resolved 12-12 Issues provisioning regulated numbers for KDDI customers Dec 12, 2019, 08:27 3.9 h resolved 12-12 Issues provisioning regulated numbers Dec 12, 2019, 14:51 14 h resolved 12-12 SMS Service Degradation towards Peru Claro. Dec 13, 2019, 22:03 3.7 h resolved 12-13 SMS Delivery Delay for Claro Brazil. Dec 15, 2019, 23:19 30 min resolved 12-15 On Call Engineers are Investigating Dec 16, 2019, 21:37 2.7 h resolved 12-16 On Call Engineers are Investigating Dec 16, 2019, 22:49 4.5 h resolved 12-16 SMS Delivery Degradation Towards U-Mobile Malaysia Dec 17, 2019, 05:05 5.2 h resolved 12-17 A subset of Outbound Calls with one-way audio issue in Mexico Dec 17, 2019, 06:27 6.7 h resolved 12-17 Errors when purchasing numbers in Console for some users Dec 19, 2019, 00:28 3.5 h resolved 12-19 Partial delay in SMS delivery to some of the US carriers (except Verizon). Dec 19, 2019, 13:48 0 min resolved 12-19 SMS Delivery Degradation Towards Telenor Pakistan Dec 20, 2019, 07:25 3.9 h resolved 12-20 Inbound SMS Delivery Delays to Subsets of US Numbers Dec 20, 2019, 16:55 0 min resolved 12-20 SMS Delivery Degradation Toward AT&T US (311-180) via A Subset of ShortCodes Dec 22, 2019, 03:29 5.3 h resolved 12-22 SMS Delivery Degradation Towards MTN Afghanistan Dec 23, 2019, 03:30 5.5 h resolved 12-23 SMS Delivery receipt degradation to AT&T Toll-Free Recipients in the US. Dec 23, 2019, 15:39 4 d resolved 12-23 Delivery Degradation Longcode SMS Messages to and from Claro in Chile Dec 24, 2019, 00:40 57 min resolved 12-24 Inbound Voice Issues for Singapore Numbers Dec 24, 2019, 08:14 8.6 h resolved 12-24 SMS and DLR delays over longcode to all operators in the US Dec 25, 2019, 11:05 2.4 h resolved 12-25 Message Delivery Degradation Toward Verizon Dec 28, 2019, 19:45 1.8 h resolved 12-28
Maintenance 16 Show scheduled maintenance Dec 2, 2019, 21:01 [Scheduled] Russia SMS Carrier Partner Maintenance Dec 3, 2019, 06:00 [Scheduled] AT&T Mexico SMS Carrier Partner Maintenance Dec 4, 2019, 06:00 [Scheduled] T-Mobile US SMS Carrier Maintenance Dec 5, 2019, 05:01 [Scheduled] Sprint US SMS Carrier Maintenance Dec 7, 2019, 09:00 [Scheduled] Flex Insights dashboards visualization partner maintenance December 7th, 2019, at 1:00-3:00 AM PDT Dec 9, 2019, 08:00 [Scheduled] T-Mobile US SMS Carrier Maintenance Dec 10, 2019, 19:00 [Scheduled] Verizon US SMS Carrier Maintenance Dec 10, 2019, 20:00 [Scheduled] Megafon Russia - SMS Carrier Maintenance Dec 11, 2019, 07:00 [Scheduled] T-Mobile US SMS Carrier Maintenance. Dec 12, 2019, 02:01 [Scheduled] Planned Migration to briefly Impact Phone Number Provisioning Dec 12, 2019, 06:00 [Scheduled] AT&T Mexico - SMS Carrier Maintenance Dec 17, 2019, 10:00 [Scheduled] US SMS Carrier Maintenance Dec 18, 2019, 03:00 [Scheduled] AT&T US SMS Carrier Maintenance Dec 19, 2019, 03:00 [Scheduled] AT&T US SMS Carrier Maintenance Dec 19, 2019, 07:00 [Scheduled] T-Mobile US SMS Carrier Maintenance Dec 19, 2019, 07:00 [Scheduled] T-Mobile US SMS Carrier Maintenance Cite this Twilio posted 36 status incidents in December 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.
Title Twilio in December 2019 Vendor Twilio Date 2019-12-01 00:00 UTC URL https://rewindex.com/company/twilio/2019/12 Copy citation Copy markdown link