Outages by dayDecember 12, 2019

Outages on December 12, 2019

UTC day 2019-12-12 (Dec 12, 2019, 00:00 to Dec 12, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

25incidents started

7labelled major or critical

20vendors with a new incident

5still open from earlier days

By vendor label: Critical 3 · Major 4 · Minor 8 · No impact listed 10 · 7 maintenance

Incidents started this day 25

Vendor	Incident	Impact	Started	Resolved	Status
Canva	Error 403 upon Logging In to Canva	Critical	06:49	07:18 (29 min)	resolved
Red Hat (incl. Quay.io)	Search incident	Critical	19:02	19:30 (28 min)	resolved
ActiveCampaign	ActiveCampaign.com Unavailable	Critical	20:26	21:05 (39 min)	resolved
Elastic Cloud	Issues listing deployments in the Cloud UI	Major	10:19	19:21 (9.0 h)	resolved
QuickBooks Online	QuickBooks Online experiencing connection issues	Major	19:34	20:44 (1.2 h)	resolved
Datadog	Issues loading public screenboards	Major	21:38	21:43 (5 min)	resolved
Gorgias	Helpdesk is unavailable	Major	22:00	Dec 13, 2019, 17:16 (19 h)	resolved
Twilio	SMS Delivery Degradation Towards Airtel India	Minor	03:01	04:48 (1.8 h)	resolved
Twilio	Issues provisioning regulated numbers for KDDI customers	Minor	08:27	12:18 (3.9 h)	resolved
Sinch	Sinch Service Notification: Reach API	Minor	12:22	13:01 (39 min)	resolved
Twilio	Issues provisioning regulated numbers	Minor	14:51	Dec 13, 2019, 04:38 (14 h)	resolved
New Relic	New Relic UI Unavailable in US and EU Region	Minor	18:12	18:26 (14 min)	resolved
Figma	General degraded performance	Minor	19:23	19:36 (13 min)	resolved
HubSpot	HubSpot design manager and content editing tools are unavailable for some users	Minor	22:25	Dec 13, 2019, 00:33 (2.1 h)	resolved
Gorgias	Shopify data not up to date	Minor	23:51	Dec 13, 2019, 06:33 (6.7 h)	resolved
Bitbucket	Bitbucket pipelines erroring.	No impact listed	03:17	03:33 (16 min)	resolved
Optimizely	FIND issue in APAC region	No impact listed	06:21	08:20 (2.0 h)	resolved
Confluence	Language and time zone for Jira and Confluence now comes from Atlassian account profile	No impact listed	07:41	23:23 (16 h)	resolved
Jira	Language and time zone for Jira and Confluence now comes from Atlassian account profile	No impact listed	07:47	23:22 (16 h)	resolved
Sinch	Finland delivery degradation	No impact listed	11:06	13:54 (2.8 h)	resolved
Coralogix	Switching NLB endpoints at Coralogix	No impact listed	14:10	14:10 (0 min)	resolved
Bitbucket	Git and hg operations over ssh failing	No impact listed	17:30	17:30 (0 min)	resolved
Segment	Data delay with Ad Sets collection in Facebook Ads Sources	No impact listed	18:00	18:00 (0 min)	resolved
Plivo	Call failures on inbound voice and sms delivery towards Brazil(Campo Grande, Londrina, and Vitoria)	No impact listed	19:18	20:24 (1.1 h)	resolved
Aptible	EC2 Host Failure	No impact listed	22:31	22:45 (14 min)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Elastic Cloud	Azure - potential issues with plan changes and creation of new deployments	Major	Dec 11, 2019, 13:44	07:07 (17 h)	resolved
Elastic Cloud	Unable to upgrade previously externally monitored clusters to 7.5	Minor	Dec 5, 2019, 04:55	07:08 (7 d)	resolved
Mux	Incomplete Historical Metrics	Minor	Dec 10, 2019, 14:46	Jan 8, 2020, 02:33 (28 d)	resolved
Gorgias	Shopify order data not up to date	Minor	Dec 11, 2019, 20:03	16:51 (21 h)	resolved
Optimizely	Multiple Sites Using Verizon (Telia) CDN Not Responding	No impact listed	Dec 11, 2019, 17:14	08:41 (15 h)	resolved

Maintenance 7

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] Planned Migration to briefly Impact Phone Number Provisioning	Maintenance	02:01	04:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	10:01 (5.0 h)	resolved
LaunchDarkly	[Scheduled] IP address updates for clientstream.launchdarkly.com	Maintenance	05:54	not resolved	unknown
Twilio	[Scheduled] AT&T Mexico - SMS Carrier Maintenance	Maintenance	06:00	12:01 (6.0 h)	resolved
Sinch	[Scheduled] Sinch Planned Maintenance - REST API	Maintenance	08:00	09:00 (1.0 h)	resolved
Sinch	[Scheduled] Planned Maintenance - US3 Site	Maintenance	09:00	12:00 (3.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in South Africa	Maintenance	22:00	Dec 13, 2019, 04:00 (6.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Canva, Red Hat (incl. Quay.io), ActiveCampaign, Elastic Cloud, QuickBooks Online, Datadog, Gorgias, Twilio, Sinch, New Relic, Figma, HubSpot.

Cite this

25 vendor-reported incidents started on 2019-12-12 (UTC) across 20 vendors, 7 labelled major or critical by the vendor.

Title: Outages on December 12, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-12-12 00:00 UTC
URL: https://rewindex.com/outages/2019-12-12

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