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CompaniesGorgiasMonthly reportsDecember 2019

Gorgias in December 2019: incidents, uptime and changes

5incidents posted
2labelled major or critical
94.66%free of major/critical
91.86%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 39 h 42 min, incident time 2.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 2 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Some Outlook emails are not coming inMajor20 hresolved12-02
Helpdesk is unavailableMajor19 hresolved12-12

Other incidents 3

IncidentImpactStartedDurationStatusDay
Shopify order data not up to dateMinor21 hresolved12-11
Shopify data not up to dateMinor6.7 hresolved12-12
Main database incident and upcoming maintenanceNo impact listed33 minresolved12-13

Cite this

Gorgias posted 5 status incidents in December 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in December 2019
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2019/12

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