# Gorgias in December 2019: incidents, uptime and changes

> Gorgias in December 2019: 5 incidents on its status page (2 major or critical), 94.66% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2019/12
Last updated: 2020-01-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 2, none 1
- Uptime (vendor-reported): 94.66% free of major/critical incidents, 91.86% free of any incident; outage time 39 h 42 min, incident time 2.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2019](https://rewindex.com/company/gorgias/2019/11.md) · Next: [January 2020](https://rewindex.com/company/gorgias/2020/01.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some Outlook emails are not coming in](https://rewindex.com/company/gorgias/incidents/b2chzdh9mtl6.md) | major | 2019-12-02 20:25 UTC | 2019-12-03 16:51 UTC | 20 h | resolved |
| [Helpdesk is unavailable](https://rewindex.com/company/gorgias/incidents/0m5tb332xhvx.md) | major | 2019-12-12 22:00 UTC | 2019-12-13 17:16 UTC | 19 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some Outlook emails are not coming in](https://rewindex.com/company/gorgias/incidents/b2chzdh9mtl6.md) | major | 2019-12-02 20:25 UTC | 2019-12-03 16:51 UTC | 20 h | resolved |
| [Shopify order data not up to date](https://rewindex.com/company/gorgias/incidents/skxn2yvw81th.md) | minor | 2019-12-11 20:03 UTC | 2019-12-12 16:51 UTC | 21 h | resolved |
| [Helpdesk is unavailable](https://rewindex.com/company/gorgias/incidents/0m5tb332xhvx.md) | major | 2019-12-12 22:00 UTC | 2019-12-13 17:16 UTC | 19 h | resolved |
| [Shopify data not up to date](https://rewindex.com/company/gorgias/incidents/5j0j1d9j36jt.md) | minor | 2019-12-12 23:51 UTC | 2019-12-13 06:33 UTC | 6.7 h | resolved |
| [Main database incident and upcoming maintenance](https://rewindex.com/company/gorgias/incidents/8rfbg549t4k7.md) | none | 2019-12-13 16:42 UTC | 2019-12-13 17:15 UTC | 33 min | resolved |

## Cite this

Gorgias posted 5 status incidents in December 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2019/12
- Citation: Gorgias, “Gorgias in December 2019” (2019-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2019/12 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in December 2019 (2019-12-01)](https://rewindex.com/company/gorgias/2019/12)`


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Canonical: https://rewindex.com/company/gorgias/2019/12 · Markdown: https://rewindex.com/company/gorgias/2019/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:17.264Z