Outages by dayDecember 17, 2019

Outages on December 17, 2019

UTC day 2019-12-17 (Dec 17, 2019, 00:00 to Dec 17, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

14incidents started

1labelled major or critical

13vendors with a new incident

5still open from earlier days

By vendor label: Major 1 · Minor 10 · No impact listed 3 · 6 maintenance

Incidents started this day 14

Vendor	Incident	Impact	Started	Resolved	Status
Squarespace	Page Editing Errors for Some Sites	Major	01:59	03:14 (1.3 h)	resolved
Twilio	SMS Delivery Degradation Towards U-Mobile Malaysia	Minor	05:05	10:17 (5.2 h)	resolved
Twilio	A subset of Outbound Calls with one-way audio issue in Mexico	Minor	06:27	13:09 (6.7 h)	resolved
Mezmo	Indexing and livetail Delay	Minor	07:43	08:54 (1.2 h)	resolved
Pusher	Degraded performance of presence channels	Minor	10:08	19:13 (9.1 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Delay in processing stream data	Minor	15:48	16:55 (1.1 h)	resolved
Confluence	Degraded performance for customers hosted in EU-Central	Minor	19:19	20:24 (1.1 h)	resolved
Sinch	Delivery Issue AT&T and Verizon US	Minor	20:11	20:59 (48 min)	resolved
Unbounce	Elipsis Menu not available for a subset of customers	Minor	20:59	21:26 (27 min)	resolved
Discord	elevated API errors and latency	Minor	21:41	21:59 (18 min)	resolved
Sentry	Slow UI and API responses	Minor	22:10	22:49 (39 min)	resolved
Aircall	International outbound calls to Mexico affected by one-way audio issue	No impact listed	09:07	18:07 (9.0 h)	resolved
Plivo	Incoming Call failure for Voice and Zentrunk in US	No impact listed	19:30	19:30 (0 min)	resolved
Jira	Degraded performance for customers hosted in EU-Central	No impact listed	19:54	20:24 (30 min)	resolved

Still open from earlier days 5

Vendor	Incident	Impact	Started	Resolved	Status
Mux	Incomplete Historical Metrics	Minor	Dec 10, 2019, 14:46	Jan 8, 2020, 02:33 (28 d)	resolved
LaunchDarkly	Elevated Error rates in Experimentation	Minor	Dec 16, 2019, 18:20	01:20 (7.0 h)	resolved
Cloudinary	Intermittent Issue on Knowledge Base/Forum Platform	Minor	Dec 16, 2019, 22:22	01:07 (2.8 h)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	Dec 16, 2019, 21:37	00:19 (2.7 h)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	Dec 16, 2019, 22:49	03:21 (4.5 h)	resolved

Maintenance 6

Vendor	Incident	Impact	Started	Resolved	Status
1Password	[Scheduled] Intermittent service unavailability	Maintenance	01:46	01:52 (6 min)	resolved
Bandwidth	[Scheduled] Emergency MMS Messaging Maintenance - DFW & LAX	Maintenance	05:00	10:00 (5.0 h)	resolved
Sinch	[Scheduled] External Maintenance USA T-Mobile	Maintenance	07:01	11:00 (4.0 h)	resolved
Hotjar	[Scheduled] Scheduled Database Maintenance	Maintenance	09:30	09:45 (15 min)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance	Maintenance	10:00	12:00 (2.0 h)	resolved
Dropbox Sign	[Scheduled] HelloWorks Product Update	Maintenance	19:00	20:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Squarespace, Twilio, Mezmo, Pusher, Lightstep (ServiceNow Cloud Observability), Confluence, Sinch, Unbounce, Discord, Sentry, Aircall, Plivo.

Cite this

14 vendor-reported incidents started on 2019-12-17 (UTC) across 13 vendors, 1 labelled major or critical by the vendor.

Title: Outages on December 17, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-12-17 00:00 UTC
URL: https://rewindex.com/outages/2019-12-17

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