Twilio: Support page redirect to Sendgrid support
Timeline of updates
- resolved
The redirection behaviour is expected and the new process is 2-steps - first requiring a login here: https://support.twilio.com/access/normal (opens in new tab) before you go to the usual link to view your ticket history: https://support.twilio.com/hc/en-us/requests (opens in new tab) or https://support.twilio.com/hc/en-us/requests/organizations (opens in new tab). This incident is resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2020-02-28 10:00 UTC, resolved after 1.0 h, 1 update(s).
- Title
- Support page redirect to Sendgrid support
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/phtn3l6s7298
Twilio profileRecent Twilio incidentsAll outages on February 28, 2020Twilio in February 2020MarkdownJSON