# Twilio: Support page redirect to Sendgrid support

> Twilio status incident “Support page redirect to Sendgrid support” on 2020-02-28: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/phtn3l6s7298
Last updated: 2020-02-28T11:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-02-28 10:00 UTC · Resolved: 2020-02-28 11:00 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/phtn3l6s7298](https://status.twilio.com/incidents/phtn3l6s7298)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-02-28 11:00 UTC: The redirection behaviour is expected and the new process is 2-steps - first requiring a login here: https://support.twilio.com/access/normal before you go to the usual link to view your ticket history: https://support.twilio.com/hc/en-us/requests or https://support.twilio.com/hc/en-us/requests/organizations. This incident is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-02-28 10:00 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/phtn3l6s7298
- Citation: Twilio, “Support page redirect to Sendgrid support” (2020-02-28 10:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/phtn3l6s7298 (CC BY 4.0).
- Markdown link: `[Twilio: Support page redirect to Sendgrid support (2020-02-28)](https://rewindex.com/company/twilio/incidents/phtn3l6s7298)`


---
Canonical: https://rewindex.com/company/twilio/incidents/phtn3l6s7298 · Markdown: https://rewindex.com/company/twilio/incidents/phtn3l6s7298.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/phtn3l6s7298 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:35:04.291Z