Outages by dayApril 15, 2020

Outages on April 15, 2020

UTC day 2020-04-15 (Apr 15, 2020, 00:00 to Apr 15, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

22incidents started

8labelled major or critical

18vendors with a new incident

13still open from earlier days

By vendor label: Critical 2 · Major 6 · Minor 11 · No impact listed 3 · 5 maintenance

Incidents started this day 22

Vendor	Incident	Impact	Started	Resolved	Status
Grammarly	Grammarly is experiencing a service interruption	Critical	11:09	11:50 (41 min)	resolved
Squarespace	Connectivity Issues	Critical	19:20	19:51 (31 min)	resolved
Postman	Elevated error rates	Major	07:28	Apr 16, 2020, 05:21 (22 h)	resolved
FullStory	The trial signup form is currently experiencing issues	Major	13:16	17:38 (4.4 h)	resolved
InfluxData (InfluxDB Cloud)	Web/API availability	Major	17:10	19:01 (1.9 h)	resolved
Twilio	Some Programmable Wireless SIMs stuck in updating state due to provider maintenance	Major	18:10	Apr 16, 2020, 00:28 (6.3 h)	resolved
Close	Problems sending emails from non-Gmail based accounts	Major	18:59	20:37 (1.6 h)	resolved
Amplitude	Batch Data Collection Downtime	Major	23:50	Apr 16, 2020, 01:48 (2.0 h)	resolved
Discord	Presences Cluster Maintenance	Minor	04:43	05:04 (21 min)	resolved
New Relic	Infrastructure UI Irregularities	Minor	09:56	11:42 (1.8 h)	resolved
Twilio	Inbound calls to Kenya numbers failing	Minor	13:45	22:09 (8.4 h)	resolved
Plivo	Minor failures on inbound voice and inbound SMS towards Brazil phone numbers in Sao Paolo	Minor	14:52	19:44 (4.9 h)	resolved
Plivo	Minor failures on inbound voice and inbound SMS towards Brazil phone numbers in Sao Paolo	Minor	14:52	19:44 (4.9 h)	resolved
Xero	Maintenance: Some users may experience intermittent connectivity issues	Minor	15:39	18:16 (2.6 h)	resolved
Aircall	Issue on inbound and outbound calls	Minor	16:29	17:42 (1.2 h)	resolved
Twilio	Some customers having trouble with toll-free Verified Caller ID in Console	Minor	17:24	Apr 16, 2020, 02:15 (8.8 h)	resolved
Segment	Data Processing Delays	Minor	18:19	21:21 (3.0 h)	resolved
Iterable	API ingestion delays for a small subset of customers	Minor	19:31	Apr 16, 2020, 02:46 (7.3 h)	resolved
Bandwidth	Bandwidth Dashboard issues	Minor	23:09	Apr 16, 2020, 02:11 (3.0 h)	resolved
Chargebee	UI Latency Issue	No impact listed	12:03	14:40 (2.6 h)	resolved
CircleCI	The Pipelines UI Was Inaccessible	No impact listed	19:00	19:00 (0 min)	resolved
Twilio	Brief outage experienced in Authy and Verify APIs	No impact listed	23:16	23:16 (0 min)	resolved

Still open from earlier days 13

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - 927 - Harrisonburg, VA	Critical	Apr 13, 2020, 16:50	14:09 (45 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - Pleasantville, NJ Lata 220	Critical	Apr 14, 2020, 12:33	00:43 (12 h)	resolved
Segment	Personas: users being dropped from large batch audiences	Major	Apr 14, 2020, 19:24	00:58 (5.6 h)	resolved
Plivo	Minor failures on inbound voice and inbound SMS towards US phone numbers in Harrisonburg, VA	Minor	Apr 14, 2020, 00:54	14:11 (37 h)	resolved
Plivo	Minor failures on inbound voice and inbound SMS towards US phone numbers in Harrisonburg, VA	Minor	Apr 14, 2020, 00:54	14:11 (37 h)	resolved
Plivo	Minor failures on inbound voice and inbound SMS towards US phone numbers in Pleasantville, NJ	Minor	Apr 14, 2020, 12:42	16:16 (28 h)	resolved
Plivo	Minor failures on inbound voice and inbound SMS towards US phone numbers in Pleasantville, NJ	Minor	Apr 14, 2020, 12:42	16:16 (28 h)	resolved
Heap	Delayed Heap Connect Syncs	Minor	Apr 14, 2020, 18:22	06:29 (12 h)	resolved
Iterable	Data ingestion lag for a subset of customers	Minor	Apr 14, 2020, 22:17	00:15 (2.0 h)	resolved
Typeform	Webhooks "View Deliveries"	No impact listed	Apr 9, 2020, 10:13	Apr 20, 2020, 09:36 (11 d)	resolved
Statuspage	UK SMS subscribers redirected to incorrect subscription management page	No impact listed	Apr 10, 2020, 20:59	01:54 (4 d)	resolved
Smartsheet	DataMesh Workflow Issues	No impact listed	Apr 14, 2020, 01:32	01:30 (24 h)	resolved
MongoDB Atlas	Degraded log search performance for Virginia based apps	No impact listed	Apr 14, 2020, 23:12	03:47 (4.6 h)	resolved

Maintenance 5

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] External Maintenance - US Cellular	Maintenance	04:31	06:30 (2.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	04:31	11:30 (7.0 h)	resolved
Twilio	[Scheduled] SMS Carrier Maintenance - US Cellular	Maintenance	04:31	06:30 (2.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - 342 - Marquette, MI	Maintenance	05:00	11:00 (6.0 h)	resolved
Netlify	[Scheduled] Migration of customer sites from .netlify.com to .netlify.app	Maintenance	17:52	19:51 (2.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Grammarly, Squarespace, Postman, FullStory, InfluxData (InfluxDB Cloud), Twilio, Close, Amplitude, Discord, New Relic, Plivo, Xero.

Cite this

22 vendor-reported incidents started on 2020-04-15 (UTC) across 18 vendors, 8 labelled major or critical by the vendor.

Title: Outages on April 15, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-04-15 00:00 UTC
URL: https://rewindex.com/outages/2020-04-15

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