Outages by dayApril 8, 2020

Outages on April 8, 2020

UTC day 2020-04-08 (Apr 8, 2020, 00:00 to Apr 8, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

39incidents started

11labelled major or critical

30vendors with a new incident

6still open from earlier days

By vendor label: Critical 3 · Major 8 · Minor 19 · No impact listed 9 · 8 maintenance

Incidents started this day 39

Vendor	Incident	Impact	Started	Resolved	Status
CircleCI	Machine and Remote Docker jobs failing	Critical	14:10	15:16 (1.1 h)	resolved
Box	[Critical] Issue with Box Notes	Critical	15:15	18:16 (3.0 h)	resolved
ActiveCampaign	Webhook Service Disruption	Critical	21:30	21:46 (16 min)	resolved
Squarespace	Customers are unable to transfer domains	Major	00:23	01:12 (49 min)	resolved
JFrog	Outage in Azure Australia region	Major	08:04	12:03 (4.0 h)	resolved
Twilio	Video REST API connectivity issues	Major	10:39	12:44 (2.1 h)	resolved
Pendo	Pendo Web Application Failing to Load	Major	14:08	15:44 (1.6 h)	resolved
Travis CI	Linux and Windows VMs not booting	Major	14:57	15:32 (36 min)	resolved
Netlify	Origin requests are failing	Major	19:13	19:29 (16 min)	resolved
Jira	Errors for some users when attempting to create issues	Major	19:59	Apr 9, 2020, 16:00 (20 h)	resolved
Coda	Problems loading, creating docs	Major	20:58	21:51 (53 min)	resolved
CircleCI	Database Failover	Minor	00:00	00:00 (0 min)	resolved
New Relic	Google Cloud Integration Delay for US and EU Regions	Minor	01:03	01:34 (31 min)	resolved
Twilio	Inbound Calls Failing to a subset of Mexico phone numbers from Guadalajara and Mexico City	Minor	08:50	14:59 (6.2 h)	resolved
MessageBird (Bird)	Intermittent issues with some channels failing to receive incoming messages and status updates.	Minor	11:59	14:14 (2.3 h)	resolved
Sanity	API slowness for some customers	Minor	12:58	13:22 (24 min)	resolved
Dialpad	We are investigating ongoing issues that are impacting analytics.	Minor	14:00	16:03 (2.0 h)	resolved
Bitrise	Build queues on our Linux / Android stacks	Minor	14:28	15:54 (1.4 h)	resolved
MessageBird (Bird)	Intermittent issues on multiple services	Minor	14:48	17:19 (2.5 h)	resolved
MongoDB Atlas	GCP Plan Completion Delays	Minor	14:53	15:50 (57 min)	resolved
HubSpot	Marketing email sends to Google inboxes are currently delayed for some customers	Minor	16:01	16:26 (25 min)	resolved
Heap	Truncated Shopify data	Minor	17:12	Apr 9, 2020, 03:13 (10 h)	resolved
Mux	Slow Ingests	Minor	18:28	20:44 (2.3 h)	resolved
Twilio	SMS Short Code Delivery Delays both To and From a Subset of US Twilio Numbers	Minor	18:35	19:05 (30 min)	resolved
Expo	Degraded service on servers	Minor	19:40	20:18 (38 min)	resolved
Twilio	SMS Delivery Delays to Ufone in Pakistan	Minor	19:43	21:54 (2.2 h)	resolved
BigCommerce	Availability issues with BigCommerce stores	Minor	21:13	21:46 (33 min)	resolved
Twilio	Error Retrieving SIP Domain Data in the Console	Minor	21:15	21:46 (31 min)	resolved
Plivo	Call failures on inbound voice and inbound SMS towards Brazil phone numbers	Minor	23:06	Apr 9, 2020, 01:06 (2.0 h)	resolved
Plivo	Call failures on inbound voice and inbound SMS towards Brazil phone numbers	Minor	23:06	Apr 9, 2020, 01:06 (2.0 h)	resolved
Canva	Error 500	No impact listed	06:00	06:00 (0 min)	resolved
Twilio	On Call Engineers are Investigating Video REST API connectivity	No impact listed	08:33	09:43 (1.2 h)	resolved
Hotjar	Recordings player not loading for some users	No impact listed	10:46	12:37 (1.9 h)	resolved
Opsgenie	Opsgenie hosted bridge rooms cannot be used in ICC due to 3rd party provider outage	No impact listed	12:10	12:50 (40 min)	resolved
GitHub Copilot	Incident on 2020-04-08 15:23 UTC	No impact listed	13:30	13:30 (0 min)	resolved
GitHub	Incident on 2020-04-08 15:23 UTC	No impact listed	13:30	13:30 (0 min)	resolved
Sinch	RTC Portal CDR disruption	No impact listed	13:48	21:33 (7.8 h)	resolved
Twilio	Video API Layer Not Responding to Customer Requests	No impact listed	20:40	20:40 (0 min)	resolved
Honeycomb	Query errors and timeouts	No impact listed	22:16	22:47 (31 min)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	Outbound SMS issue to Movilnet network in Venezuela	Minor	Apr 7, 2020, 15:09	03:01 (12 h)	resolved
Twilio	SMS Delivery Delays to both Nextel and Vivo in Brazil	Minor	Apr 7, 2020, 20:39	02:04 (5.4 h)	resolved
Figma	Reports of service disruption	No impact listed	Apr 1, 2020, 07:59	Apr 9, 2020, 22:54 (9 d)	resolved
Cloudinary	Delays in CDN logs - Partial bandwidth count and delayed billing	No impact listed	Apr 3, 2020, 16:57	Apr 9, 2020, 09:24 (6 d)	resolved
Smartsheet	Intermittent Issues	No impact listed	Apr 7, 2020, 19:05	19:26 (24 h)	resolved
JFrog	503 errors in AWS USE1 region	No impact listed	Apr 7, 2020, 19:25	02:46 (7.3 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] SMS Messaging Maintenance - LAX	Maintenance	04:00	07:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:01	09:00 (5.0 h)	resolved
Twilio	[Scheduled] Sprint US SMS Carrier Maintenance	Maintenance	05:00	11:00 (6.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance: Service degradation on Inbound & Outbound Short-Code SMS in US towards Sprint phone numbers	Maintenance	05:01	11:00 (6.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way Toll-free SMS in US & Canada towards T-Mobile	Maintenance	07:01	10:01 (3.0 h)	resolved
Sinch	[Scheduled] External Maintenance - USA T-Mobile	Maintenance	07:01	10:01 (3.0 h)	resolved
Twilio	[Scheduled] T-Mobile US SMS Carrier Maintenance	Maintenance	07:01	10:01 (3.0 h)	resolved
Twilio	[Scheduled] Megafon Russia - SMS Carrier Maintenance	Maintenance	20:00	Apr 9, 2020, 00:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: CircleCI, Box, ActiveCampaign, Squarespace, JFrog, Twilio, Pendo, Travis CI, Netlify, Jira, Coda, New Relic.

Cite this

39 vendor-reported incidents started on 2020-04-08 (UTC) across 30 vendors, 11 labelled major or critical by the vendor.

Title: Outages on April 8, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-04-08 00:00 UTC
URL: https://rewindex.com/outages/2020-04-08

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