rewindex

CompaniesTwilioIncidents

Twilio: Authy/Verify conversion rate for voice dropped

No impact listedStatus: resolvedStarted Resolved (35 min)1 updatestatus.twilio.com (opens in new tab)

Timeline of updates

  1. resolved

    We had an issue with our Authy/Verify initiated phone calls for sending verification OTP codes. This issue potentially caused a delay in the time between API request and sending of expiring code, causing conversion rates to drop. From 7:03am PDT and 9:40am PDT customers could have experienced this condition. All services are now fully operational.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-06-02 16:40 UTC, resolved after 35 min, 1 update(s).

Title
Authy/Verify conversion rate for voice dropped
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g

Twilio profileRecent Twilio incidentsAll outages on June 2, 2020Twilio in June 2020MarkdownJSON