# Twilio: Authy/Verify conversion rate for voice dropped

> Twilio status incident “Authy/Verify conversion rate for voice dropped” on 2020-06-02: impact none (vendor’s label), 35 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g
Last updated: 2020-06-02T17:15:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-06-02 16:40 UTC · Resolved: 2020-06-02 17:15 UTC · Duration: 35 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/cf3vtwsyhv7g](https://status.twilio.com/incidents/cf3vtwsyhv7g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-06-02 17:15 UTC: We had an issue with our Authy/Verify initiated phone calls for sending verification OTP codes. This issue potentially caused a delay in the time between API request and sending of expiring code, causing conversion rates to drop. From 7:03am PDT and 9:40am PDT customers could have experienced this condition. All services are now fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-06-02 16:40 UTC, resolved after 35 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g
- Citation: Twilio, “Authy/Verify conversion rate for voice dropped” (2020-06-02 16:40 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g (CC BY 4.0).
- Markdown link: `[Twilio: Authy/Verify conversion rate for voice dropped (2020-06-02)](https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g)`


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Canonical: https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g · Markdown: https://rewindex.com/company/twilio/incidents/cf3vtwsyhv7g.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/cf3vtwsyhv7g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:01:58.789Z