rewindex

Outages by dayJuly 14, 2020

Outages on July 14, 2020

UTC day 2020-07-14 ( to your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

15incidents started
4labelled major or critical
12vendors with a new incident
7still open from earlier days

By vendor label: Critical 1 · Major 3 · Minor 8 · No impact listed 3 · 12 maintenance

Incidents started this day 15

VendorIncidentImpactStartedResolvedStatus
ActiveCampaignPlatform AvailabilityCritical (3.5 h)resolved
BrazeUS 03 increased error ratesMajor (1.3 h)resolved
PlivoInbound Call Failures towards US phone numbers in Los AngelesMajor (3 d)resolved
Lightstep (ServiceNow Cloud Observability)Service directory failing to load, Streams delayed in populatingMajor (41 min)resolved
Box[Minor] Issues with Uploads and Box NotesMinor (40 min)resolved
HotjarHotjar not loading on Firefox 77 and belowMinor (0 min)resolved
ContentfulElevated error rate on CDAMinor (10 min)resolved
PlivoInbound Call Failures towards US phone numbers in Los AngelesMinor (3 d)resolved
ConfluentSome connectivity errors on AWS eu-west-1Minor (8.1 h)resolved
AptibleEC2 Host FailureMinor (9 min)resolved
LaunchDarklyDelays in sending flag updates to EU-based customersMinor (27 min)resolved
MessageBird (Bird)Degraded performance in the Programmable ConversationsMinor (50 min)resolved
TwilioElevated HTTP 500 Errors Affecting Programmable VoiceNo impact listed (0 min)resolved
TwilioOn Call Engineers are Investigating issues with FlexNo impact listed (51 min)resolved
TwilioWhatsApp Message Delivery DelaysNo impact listed (1.2 h)resolved

Still open from earlier days 7

VendorIncidentImpactStartedResolvedStatus
PlivoInbound call failure & inbound SMS failure towards Brazil phone numbers in BauruMajor (23 h)resolved
HeapDelayed webhook deliveriesMajor (3.3 h)resolved
TwilioInbound Call Failures to a Subset of Twilio Brazil Phone NumbersMinor (8 d)resolved
PlivoInbound call failure & inbound SMS failure towards Brazil phone numbers in BauruMinor (23 h)resolved
TwilioSMS Delivery Delay to Movilnet VenezuelaMinor (4.0 h)resolved
TwilioSuper SIM network access issue within one of our connectivity partnersNo impact listed (47 h)resolved
SmartsheetUnable to Load Some Sheets and Dashboard WidgetsNo impact listed (29 h)resolved

Maintenance 12

VendorIncidentImpactStartedResolvedStatus
Braze[Scheduled] US-02 database maintenanceMaintenance (2.0 h)resolved
Bandwidth[Scheduled] DLS Maintenance - ATL Data CenterMaintenance (4.0 h)resolved
Twilio[Scheduled] US SMS Carrier Partner MaintenanceMaintenance (5.0 h)resolved
Bandwidth[Scheduled] Local Market Maintenance - Multiple MarketsMaintenance (6.0 h)resolved
Bandwidth[Scheduled] Messaging Maintenance - SMSMaintenance (4.0 h)resolved
Twilio[Scheduled] US SMS Carrier Partner MaintenanceMaintenance (4.0 h)resolved
Sinch[Scheduled] WhatsApp Routine Maintenance - EUMaintenance (1.0 h)resolved
Sinch[Scheduled] Sinch Maintenance - North American LN providerMaintenance (2.0 h)resolved
Sinch[Scheduled] WhatsApp Routine Maintenance - USMaintenance (1.0 h)resolved
Twilio[Scheduled] SMS Carrier Maintenance - XL Axiata IndonesiaMaintenance (15 min)resolved
Twilio[Scheduled] US SMS Carrier Partner MaintenanceMaintenance (4.0 h)resolved
Linode (Akamai)[Scheduled] Scheduled Network Maintenance - EU-Central (Frankfurt)Maintenance (1.5 h)resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: ActiveCampaign, Braze, Plivo, Lightstep (ServiceNow Cloud Observability), Box, Hotjar, Contentful, Confluent, Aptible, LaunchDarkly, MessageBird (Bird), Twilio.

Cite this

15 vendor-reported incidents started on 2020-07-14 (UTC) across 12 vendors, 4 labelled major or critical by the vendor.

Title
Outages on July 14, 2020
Vendor
Rewindex daily outage roundup
Date
URL
https://rewindex.com/outages/2020-07-14

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