Outages by dayAugust 4, 2020

Outages on August 4, 2020

UTC day 2020-08-04 (Aug 4, 2020, 00:00 to Aug 4, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

22incidents started

4labelled major or critical

15vendors with a new incident

8still open from earlier days

By vendor label: Major 4 · Minor 16 · No impact listed 2 · 10 maintenance

Incidents started this day 22

Vendor	Incident	Impact	Started	Resolved	Status
Snowflake	AWS - US West (Oregon): SI-20200803	Major	04:46	05:46 (1.0 h)	resolved
Snowflake	AWS - US East (N. Virginia): SI-20200803	Major	04:48	05:29 (41 min)	resolved
Lever	Users are not able to log into Lever Talent Intelligence (LTI)	Major	14:31	16:44 (2.2 h)	resolved
Mapbox	Some Tilesets API (MTS) jobs not processing	Major	15:55	17:43 (1.8 h)	resolved
Twilio	Voice Calls Disconnecting to Telstra Australia Phone Numbers	Minor	03:56	19:51 (16 h)	resolved
Plivo	Delivery delay on Outbound Short-Code SMS towards US Cellular phone numbers : Verizon, T-Mobile & Sprint	Minor	05:40	09:10 (3.5 h)	resolved
Plivo	Delivery delay on Outbound Short-Code SMS towards US Cellular phone numbers : Verizon, T-Mobile & Sprint	Minor	05:40	09:10 (3.5 h)	resolved
Bitrise	Queue on our Xcode stacks	Minor	09:05	09:18 (13 min)	resolved
Help Scout	Search and Folder Issues	Minor	09:54	10:37 (43 min)	resolved
GitHub Copilot	Incident on 2020-08-04 13:48 UTC	Minor	13:48	14:01 (13 min)	resolved
GitHub	Incident on 2020-08-04 13:48 UTC	Minor	13:48	14:01 (13 min)	resolved
Bandwidth	Bandwidth Support	Minor	15:54	16:10 (16 min)	resolved
Semaphore	Delays in job processing on Semaphore 2.0	Minor	16:29	16:39 (10 min)	resolved
Twilio	Character encoding issues on inbound SMS from Verizon handsets to Twilio	Minor	16:43	17:57 (1.2 h)	resolved
Honeycomb	Elevated error rates on queries	Minor	17:07	22:01 (4.9 h)	resolved
Lever	LTI Dashboards Refresh	Minor	19:43	Aug 10, 2020, 18:15 (6 d)	resolved
Twilio	SMS Delivery Delays to Afghanistan Roshan Network	Minor	20:31	Aug 5, 2020, 07:33 (11 h)	resolved
Twilio	Inbound Call Failures to a Subset of Twilio Ireland Phone Numbers	Minor	21:50	Aug 5, 2020, 00:22 (2.5 h)	resolved
Twilio	Subset of Short Codes Experiencing MMS Delivery Delays to United States Verizon	Minor	22:21	23:07 (46 min)	resolved
Braze	Processing slowness on US01/US03	Minor	22:58	Aug 5, 2020, 01:02 (2.1 h)	resolved
MessageBird (Bird)	Certificate update for rest.messagebird.com	No impact listed	09:43	13:07 (3.4 h)	resolved
JFrog	Artifactory service outage in AWS EU-WEST-1 region	No impact listed	11:00	11:00 (0 min)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Smartsheet	App-generated emails not being received	Minor	Jul 29, 2020, 16:03	Aug 20, 2020, 14:04 (22 d)	resolved
Twilio	SMS Delivery Delays Over Longcodes to Entel Chile	Minor	Jul 31, 2020, 00:40	15:32 (5 d)	resolved
Twilio	SMS Delivery Reports Delays Over Longcodes to Chilean Mobile Operators	Minor	Jul 31, 2020, 02:58	Aug 7, 2020, 15:50 (8 d)	resolved
Sinch	Delivery issues - Asia Cell Iraq	Minor	Aug 2, 2020, 13:13	Aug 11, 2020, 06:08 (9 d)	resolved
Bandwidth	Update On Tropical Storm Isaias	Minor	Aug 3, 2020, 20:17	Aug 5, 2020, 02:45 (30 h)	resolved
Lever	Interviewers who are using Microsoft Exchange are not receiving calendar notification for their interviews	No impact listed	Jul 30, 2020, 17:25	Aug 13, 2020, 21:47 (14 d)	resolved
MongoDB Atlas	Intermittent case creation failure	No impact listed	Aug 3, 2020, 18:09	21:41 (28 h)	resolved
Confluent	The previous update was made unintentionally due to a human error. There is no on-going systematic issue affecting Confluent Cloud customers.	No impact listed	Aug 3, 2020, 22:50	00:15 (1.4 h)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS & Inbound MMS towards the US and Canada phone numbers	Maintenance	04:00	11:00 (7.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound & Outbound Short-code SMS towards the US: AT&T	Maintenance	04:00	11:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:00	10:00 (6.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - US	Maintenance	04:00	12:00 (8.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - US	Maintenance	04:00	12:00 (8.0 h)	resolved
Twilio	[Scheduled] AT&T - US SMS and MMS carrier maintenance Aug 03 21:00 - Aug 04 04:00 PDT	Maintenance	04:00	11:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	11:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Dropbox Sign	[Scheduled] HelloWorks Product Update	Maintenance	18:00	19:00 (1.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - AP-Northeast-2 (Tokyo 2)	Maintenance	20:00	21:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Snowflake, Lever, Mapbox, Twilio, Plivo, Bitrise, Help Scout, GitHub Copilot, GitHub, Bandwidth, Semaphore, Honeycomb.

Cite this

22 vendor-reported incidents started on 2020-08-04 (UTC) across 15 vendors, 4 labelled major or critical by the vendor.

Title: Outages on August 4, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-08-04 00:00 UTC
URL: https://rewindex.com/outages/2020-08-04

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