Twilio: Partial Loss of Inbound SMS Messages
Timeline of updates
- resolved
Twilio Programmable Messaging was degraded for 7 minutes between 4 Sep 2020 15:50 and 15:57 Pacific Time. During this period of time customers may have experienced a partial loss of inbound SMS messages. A small fraction of inbound multi-segmented SMS messages may have encountered the 30009 Missing Inbound Segment error. The issue has been resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2020-09-05 00:38 UTC, resolved after 0 min, 1 update(s).
- Title
- Partial Loss of Inbound SMS Messages
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/rkhdm2nm6x12
Twilio profileRecent Twilio incidentsAll outages on September 5, 2020Twilio in September 2020MarkdownJSON