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CompaniesSinchMonthly reportsSeptember 2020

Sinch in September 2020: incidents, uptime and changes

21incidents posted
4labelled major or critical
93.46%free of major/critical
80.24%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 47 h 1 min, incident time 5.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 16 · No impact listed 1

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Service Notification - DashboardMajor7.0 hresolved09-17
Service Notification - Voice degradationMajor35 hresolved09-19
Sinch Credit limit issueMajor4.8 hresolved09-22
Sinch Incident - Degradation for Flashcall Verification ServiceMajor31 minresolved09-29

Other incidents 17

IncidentImpactStartedDurationStatusDay
Operator Notification - SFR FranceMinor2.2 hresolved09-01
Operator Notification - SFR FranceMinor1.7 hresolved09-01
Operator Notification - Sprint USMinor1.3 hresolved09-02
Sinch Operator Notification - Sprint MMSMinor2.4 hresolved09-03
Sinch Service Notifiaction - Network disturbanceMinor4.0 hresolved09-04
Operator Notification - Meteor IEMinor25 hresolved09-09
Operator Notification: Telia NorwayMinor12 hresolved09-09
Sinch Service Notification - Time discrepanciesMinor0 minresolved09-10
Degraded performance - Rogers Wireless CAMinor6.1 hresolved09-15
Sinch Incident - Degradation for Flashcall Verification Service, SMS (legacy-sinch)Minor8.3 hresolved09-16
Degraded performance - Rogers Wireless CAMinor1.9 hresolved09-16
Degraded performance - Rogers Wireless CAMinor2.5 hresolved09-17
Sinch Operator Notification - Toll free Number providerMinor58 minresolved09-18
Delivery Issue Turkey VodafoneMinor2.6 hresolved09-20
Delivery Issue Telefonic MexicoMinor9.7 hresolved09-21
Sinch Operator Notification - Sprint USMinor23 hresolved09-24
Service disruption - Rogers Wireless and Fido Canada [Retroactive]No impact listed0 minresolved09-28

Maintenance 42

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Sinch posted 21 status incidents in September 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Sinch in September 2020
Vendor
Sinch
Date
URL
https://rewindex.com/company/sinch/2020/09

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