# Canva in September 2020: incidents, uptime and changes

> Canva in September 2020: 10 incidents on its status page (8 major or critical), 97.59% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Canva’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/canva/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 10 (major/critical: 8) · Maintenance: 0
- By vendor impact label: critical 3, major 5, none 2
- Uptime (vendor-reported): 97.59% free of major/critical incidents, 97.59% free of any incident; outage time 17 h 20 min, incident time 17 h 20 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/canva/2020/08.md) · Next: [October 2020](https://rewindex.com/company/canva/2020/10.md) · [All months](https://rewindex.com/company/canva/reports.md) · [Canva](https://rewindex.com/company/canva.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Multi-Factor Authentication fails to recognize 6-digit code.](https://rewindex.com/company/canva/incidents/79m3202gxt13.md) | critical | 2020-09-16 17:34 UTC | 2020-09-16 21:11 UTC | 3.6 h | resolved |
| [Errors in Profile](https://rewindex.com/company/canva/incidents/tsz8g9156s8h.md) | critical | 2020-09-25 01:17 UTC | 2020-09-25 01:44 UTC | 27 min | resolved |
| [Can’t find Canva app on Google Play Store](https://rewindex.com/company/canva/incidents/0k0b2l8dxwvb.md) | critical | 2020-09-28 20:23 UTC | 2020-09-28 21:30 UTC | 1.1 h | resolved |
| [Unable to download designs](https://rewindex.com/company/canva/incidents/92qkwvqm35tf.md) | major | 2020-09-01 18:54 UTC | 2020-09-01 20:17 UTC | 1.4 h | resolved |
| [Unable to edit designs with “Your design is out of sync” error message](https://rewindex.com/company/canva/incidents/vs8zl18zqfc1.md) | major | 2020-09-09 20:05 UTC | 2020-09-09 21:10 UTC | 1.1 h | resolved |
| [YouTube content app search is currently broken.](https://rewindex.com/company/canva/incidents/ykw03qnz7h13.md) | major | 2020-09-16 05:42 UTC | 2020-09-16 09:46 UTC | 4.1 h | resolved |
| [Slow down thumbnail generation for maintenance.](https://rewindex.com/company/canva/incidents/fm11mdwl4jk1.md) | major | 2020-09-22 03:26 UTC | 2020-09-22 08:44 UTC | 5.3 h | resolved |
| [Users unable to access Canva.com, getting "504 Gateway Time-out" error.](https://rewindex.com/company/canva/incidents/vzw646fvcb7c.md) | major | 2020-09-22 17:40 UTC | 2020-09-22 17:59 UTC | 19 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unable to download designs](https://rewindex.com/company/canva/incidents/92qkwvqm35tf.md) | major | 2020-09-01 18:54 UTC | 2020-09-01 20:17 UTC | 1.4 h | resolved |
| [Users unable to access Canva.com, getting "Secure Connection Failed".](https://rewindex.com/company/canva/incidents/tlcq1gf4t6tr.md) | none | 2020-09-08 15:16 UTC | 2020-09-09 02:10 UTC | 11 h | resolved |
| [Unable to edit designs with “Your design is out of sync” error message](https://rewindex.com/company/canva/incidents/vs8zl18zqfc1.md) | major | 2020-09-09 20:05 UTC | 2020-09-09 21:10 UTC | 1.1 h | resolved |
| [YouTube content app search is currently broken.](https://rewindex.com/company/canva/incidents/ykw03qnz7h13.md) | major | 2020-09-16 05:42 UTC | 2020-09-16 09:46 UTC | 4.1 h | resolved |
| [Multi-Factor Authentication fails to recognize 6-digit code.](https://rewindex.com/company/canva/incidents/79m3202gxt13.md) | critical | 2020-09-16 17:34 UTC | 2020-09-16 21:11 UTC | 3.6 h | resolved |
| [Unable to download design as PowerPoint (PPT)](https://rewindex.com/company/canva/incidents/jcp7qyy38t1y.md) | none | 2020-09-21 19:53 UTC | 2020-09-21 21:00 UTC | 1.1 h | resolved |
| [Slow down thumbnail generation for maintenance.](https://rewindex.com/company/canva/incidents/fm11mdwl4jk1.md) | major | 2020-09-22 03:26 UTC | 2020-09-22 08:44 UTC | 5.3 h | resolved |
| [Users unable to access Canva.com, getting "504 Gateway Time-out" error.](https://rewindex.com/company/canva/incidents/vzw646fvcb7c.md) | major | 2020-09-22 17:40 UTC | 2020-09-22 17:59 UTC | 19 min | resolved |
| [Errors in Profile](https://rewindex.com/company/canva/incidents/tsz8g9156s8h.md) | critical | 2020-09-25 01:17 UTC | 2020-09-25 01:44 UTC | 27 min | resolved |
| [Can’t find Canva app on Google Play Store](https://rewindex.com/company/canva/incidents/0k0b2l8dxwvb.md) | critical | 2020-09-28 20:23 UTC | 2020-09-28 21:30 UTC | 1.1 h | resolved |

## Cite this

Canva posted 10 status incidents in September 2020 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/canva/2020/09
- Citation: Canva, “Canva in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/canva/2020/09 (CC BY 4.0).
- Markdown link: `[Canva: Canva in September 2020 (2020-09-01)](https://rewindex.com/company/canva/2020/09)`


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Canonical: https://rewindex.com/company/canva/2020/09 · Markdown: https://rewindex.com/company/canva/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:12.267Z