Outages by dayDecember 4, 2020

Outages on December 4, 2020

UTC day 2020-12-04 (Dec 4, 2020, 00:00 to Dec 4, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

25incidents started

7labelled major or critical

16vendors with a new incident

8still open from earlier days

By vendor label: Critical 2 · Major 5 · Minor 12 · No impact listed 6 · 6 maintenance

Incidents started this day 25

Vendor	Incident	Impact	Started	Resolved	Status
Monday.com	Connectivity Issues across accounts and devices	Critical	12:09	13:16 (1.1 h)	resolved
Datadog	Delayed monitors notifications	Critical	15:48	16:08 (20 min)	resolved
Snowflake	AWS - Asia Pacific (Sydney): SI-20201203	Major	00:33	02:35 (2.0 h)	resolved
Discord	Slow Message Sends	Major	09:58	10:33 (35 min)	resolved
Gusto	Users are unable to complete Benefits Enrollment at this time.	Major	15:52	16:50 (58 min)	resolved
CircleCI	Jobs and Workflows are failing to start. Issues accessing the CircleCI UI	Major	18:25	20:54 (2.5 h)	resolved
Dropbox	Dropbox is down	Major	21:44	21:54 (10 min)	resolved
MongoDB Atlas	MongoDB Atlas: Atlas cluster creation and certain healing delays	Minor	00:43	00:56 (13 min)	resolved
Sinch	Delivery Issue Indonesia - XL	Minor	02:15	08:10 (5.9 h)	resolved
Twilio	SMS Delivery Delays to Indonesia PT. Excelcom	Minor	02:27	06:23 (3.9 h)	resolved
Xero	Investigating Possible Issue	Minor	10:04	Dec 6, 2020, 01:12 (39 h)	resolved
Twilio	SMS Delivery Delays to Angola MOVICEL	Minor	11:03	14:32 (3.5 h)	resolved
Twilio	SMS Delivery Delays to Nepal Ncell Network	Minor	14:57	18:40 (3.7 h)	resolved
Bandwidth	EVS Dashboard	Minor	16:26	18:31 (2.1 h)	resolved
Twilio	Issues with Billing Processing Delays	Minor	16:43	19:18 (2.6 h)	resolved
CircleCI	Drop of Incoming GitHub Webooks	Minor	17:13	17:38 (25 min)	resolved
Plivo	Inbound SMS failure/delay towards the multiple regions.	Minor	23:16	Dec 5, 2020, 00:40 (1.4 h)	resolved
Twilio	SMS Delivery Delays to Nigeria ETISALAT (ETSM) Network	Minor	23:16	Dec 7, 2020, 06:26 (2 d)	resolved
Braze	Degraded SDK Data Collection in US01, US03	Minor	23:28	Dec 5, 2020, 02:13 (2.8 h)	resolved
Discord	Network Maintenance - No Downtime Expected	No impact listed	06:13	09:13 (3.0 h)	resolved
Help Scout	Email Delays	No impact listed	13:12	14:11 (59 min)	resolved
Sinch	RTC Portal - CDR Disruption	No impact listed	16:14	20:46 (4.5 h)	resolved
Xero	Planned ATO Maintenance	No impact listed	16:26	Dec 6, 2020, 23:10 (2 d)	resolved
MessageBird (Bird)	Intermittent issues with status on Voice Calling webhooks	No impact listed	17:33	19:59 (2.4 h)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	20:12	20:22 (10 min)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Cloudinary	Cloudinary Adobe Connector issue with macOS Big Sur	Major	Dec 2, 2020, 08:36	Dec 28, 2020, 15:08 (26 d)	resolved
Lever	Clients on our EU instance using the "Lever Mail" or "No-Reply" email options are not receiving email responses	Major	Dec 2, 2020, 22:38	17:12 (43 h)	resolved
Twilio	SMS Intermittent Delivery Delays to Argentina Personal Network	Minor	Nov 27, 2020, 19:40	Dec 10, 2020, 06:46 (12 d)	resolved
Plivo	Delivery delay on inbound and outbound short-code SMS towards US phone numbers: AT&T	Minor	Nov 28, 2020, 20:53	Dec 7, 2020, 18:19 (9 d)	resolved
Twilio	SMS Delivery Delays to T-Mobile and Metro from Twilio Toll-Free Numbers	Minor	Dec 3, 2020, 14:15	01:43 (11 h)	resolved
Twilio	SMS Delivery Delays to Nigeria Airtel Network	Minor	Dec 3, 2020, 15:32	01:45 (10 h)	resolved
HubSpot	Two-factor authentication (2FA) codes delayed to some carriers	Minor	Dec 3, 2020, 15:58	01:56 (10.0 h)	resolved
Bandwidth	Toll Free SMS Outbound to T-Mobile handsets	Minor	Dec 3, 2020, 16:14	01:25 (9.2 h)	resolved

Maintenance 6

Vendor	Incident	Impact	Started	Resolved	Status
Braze	[Scheduled] US 04 and 06 Network Maintenance	Maintenance	04:00	07:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	12:00 (7.0 h)	resolved
Bandwidth	[Scheduled] SMS Messaging Maintenance - DFW	Maintenance	05:00	09:00 (4.0 h)	resolved
Bandwidth	[Scheduled] EVS (911) Dashboard Maintenance	Maintenance	05:00	08:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance (V2 SMS)	Maintenance	05:00	07:00 (2.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Cellular	Maintenance	07:00	10:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Monday.com, Datadog, Snowflake, Discord, Gusto, CircleCI, Dropbox, MongoDB Atlas, Sinch, Twilio, Xero, Bandwidth.

Cite this

25 vendor-reported incidents started on 2020-12-04 (UTC) across 16 vendors, 7 labelled major or critical by the vendor.

Title: Outages on December 4, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-12-04 00:00 UTC
URL: https://rewindex.com/outages/2020-12-04

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