Twilio: Issues with Billing Processing Delays
Timeline of updates
- resolved
Our engineering team has taken steps to mitigate the impact on payment processing delays, as well as recording and transcription billing delays. We are continuing to work with customers that were impacted by the incident to ensure the account balance is accurately reflected. This incident is resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Twilio, started 2020-12-04 16:43 UTC, resolved after 2.6 h, 1 update(s).
- Title
- Issues with Billing Processing Delays
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/x0g31f0wppp3
Twilio profileRecent Twilio incidentsAll outages on December 4, 2020Twilio in December 2020MarkdownJSON