Outages by dayDecember 3, 2020

Outages on December 3, 2020

UTC day 2020-12-03 (Dec 3, 2020, 00:00 to Dec 3, 2020, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

20incidents started

7labelled major or critical

15vendors with a new incident

8still open from earlier days

By vendor label: Critical 1 · Major 6 · Minor 12 · No impact listed 1 · 15 maintenance

Incidents started this day 20

Vendor	Incident	Impact	Started	Resolved	Status
Mezmo	Ingestion Failures	Critical	20:03	20:33 (30 min)	resolved
Xero	Repeating invoices are not being created for some customers in Xero	Major	03:03	05:55 (2.9 h)	resolved
Lightstep (ServiceNow Cloud Observability)	Deployments page unavailable.	Major	15:37	16:26 (49 min)	resolved
Datadog	Elevated error rate for metric tag autocomplete	Major	17:03	17:30 (27 min)	resolved
Lightstep (ServiceNow Cloud Observability)	Deployments page intermittently unavailable.	Major	17:16	19:42 (2.4 h)	resolved
Semaphore	Errors with toolbox checkout	Major	19:43	21:27 (1.7 h)	resolved
Canva	Unable to download videos and GIFs	Major	20:17	20:40 (23 min)	resolved
Netlify	Origin and API latency	Minor	00:00	00:22 (22 min)	resolved
Plivo	Delivery delay on inbound & outbound toll-free SMS/MMS towards US & Canada phone numbers	Minor	00:52	01:38 (46 min)	resolved
Sinch	Delivery Issue - Mexico	Minor	00:52	08:13 (7.3 h)	resolved
Twilio	SMS Delivery Report Delays when sending to T-Mobile USA and MetroPCS in the US	Minor	06:57	11:20 (4.4 h)	resolved
Twilio	Outbound SMS delivery Delay to Argentina, Telefonica and Movistar Networks	Minor	11:12	14:33 (3.4 h)	resolved
Twilio	SMS Delivery Delays to T-Mobile and Metro from Twilio Toll-Free Numbers	Minor	14:15	Dec 4, 2020, 01:43 (11 h)	resolved
Plivo	Delivery delay on outbound toll-free SMS towards US phone numbers: T-Mobile	Minor	14:58	23:55 (8.9 h)	resolved
Twilio	SMS Delivery Delays to Nigeria Airtel Network	Minor	15:32	Dec 4, 2020, 01:45 (10 h)	resolved
HubSpot	Two-factor authentication (2FA) codes delayed to some carriers	Minor	15:58	Dec 4, 2020, 01:56 (10.0 h)	resolved
Bandwidth	Toll Free SMS Outbound to T-Mobile handsets	Minor	16:14	Dec 4, 2020, 01:25 (9.2 h)	resolved
LogRocket	Data Processing Delays	Minor	16:40	18:17 (1.6 h)	resolved
Discord	High API error rates and slow message sends	Minor	18:13	18:59 (46 min)	resolved
New Relic	NRQL Alerts Irregularities for US Region	No impact listed	03:29	03:29 (0 min)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Trello	Trello is slow or unavailable	Critical	Dec 2, 2020, 22:11	00:05 (1.9 h)	resolved
Cloudinary	Cloudinary Adobe Connector issue with macOS Big Sur	Major	Dec 2, 2020, 08:36	Dec 28, 2020, 15:08 (26 d)	resolved
Lever	Clients on our EU instance using the "Lever Mail" or "No-Reply" email options are not receiving email responses	Major	Dec 2, 2020, 22:38	Dec 4, 2020, 17:12 (43 h)	resolved
Twilio	SMS Intermittent Delivery Delays to Argentina Personal Network	Minor	Nov 27, 2020, 19:40	Dec 10, 2020, 06:46 (12 d)	resolved
Plivo	Delivery delay on inbound and outbound short-code SMS towards US phone numbers: AT&T	Minor	Nov 28, 2020, 20:53	Dec 7, 2020, 18:19 (9 d)	resolved
Twilio	SMS Delivery Delays to Oi Network in Brazil	Minor	Dec 2, 2020, 20:57	06:43 (9.8 h)	resolved
Sinch	Delivery Issues Oi Brazil	Minor	Dec 2, 2020, 21:29	07:16 (9.8 h)	resolved
Smartsheet	Temporary Service Interruption	No impact listed	Dec 2, 2020, 22:35	00:37 (2.0 h)	resolved

Maintenance 15

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards the US & Canada phone numbers	Maintenance	04:06	06:59 (2.9 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:06	11:00 (6.9 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free MMS/SMS	Maintenance	04:06	07:01 (2.9 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll Free Number Provider	Maintenance	04:06	07:01 (2.9 h)	resolved
Bandwidth	[Scheduled] MMS Messaging Maintenance - LAX	Maintenance	05:00	08:00 (3.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:01	11:00 (6.0 h)	resolved
Plivo	[Scheduled] Scheduled maintenance on Plivo SMS	Maintenance	06:00	07:00 (1.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Verizon - US	Maintenance	06:00	12:00 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Verizon US	Maintenance	06:00	12:00 (6.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	07:00	11:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Long Number Provider	Maintenance	07:00	11:00 (4.0 h)	resolved
MessageBird (Bird)	[Scheduled] General maintenance on smpp03.messagebird.com	Maintenance	08:01	08:05 (4 min)	resolved
Sinch	[Scheduled] Planned Maintanence - CA sites	Maintenance	10:00	10:30 (30 min)	resolved
Maven Central	[Scheduled] oss.sonatype.org staging operations piling up	Maintenance	18:00	19:00 (1.0 h)	resolved
Maven Central	[Scheduled] oss.sonatype.org staging operations still paused	Maintenance	19:11	20:10 (59 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Mezmo, Xero, Lightstep (ServiceNow Cloud Observability), Datadog, Semaphore, Canva, Netlify, Plivo, Sinch, Twilio, HubSpot, Bandwidth.

Cite this

20 vendor-reported incidents started on 2020-12-03 (UTC) across 15 vendors, 7 labelled major or critical by the vendor.

Title: Outages on December 3, 2020
Vendor: Rewindex daily outage roundup
Date: 2020-12-03 00:00 UTC
URL: https://rewindex.com/outages/2020-12-03

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