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CompaniesSinchMonthly reportsDecember 2020

Sinch in December 2020: incidents, uptime and changes

19incidents posted
2labelled major or critical
99.55%free of major/critical
89.55%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 20 min, incident time 3.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 14 · No impact listed 3

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Service Notification - DashboardMajor23 minresolved12-08
Service Notification - DashboardMajor3.0 hresolved12-11

Other incidents 17

IncidentImpactStartedDurationStatusDay
MMS API issuesMinor31 minresolved12-01
Sinch Operator Notification - T-Mobile USMinor3.9 hresolved12-01
Scheduled Network Maintenance - EU2 Site (Extended)Minor1.1 hresolved12-02
Delivery Issues Oi BrazilMinor9.8 hresolved12-02
Delivery Issue - MexicoMinor7.3 hresolved12-03
Delivery Issue Indonesia - XLMinor5.9 hresolved12-04
RTC Portal - CDR DisruptionNo impact listed4.5 hresolved12-04
Delivery Issue US Short Code VerizonMinor4.7 hresolved12-05
Delivery issue Telcel MexicoMinor1.1 hresolved12-11
Sinch support number - Incoming call issuesNo impact listed4 minresolved12-14
Delivery Issue - QatarMinor16 hresolved12-17
API RCS USNo impact listed0 minresolved12-17
Delivery Issues - Telekom GermanyMinor8.8 hresolved12-19
Delivery Issue Indonesia - XLMinor1.5 hresolved12-19
Delivery Issue T-Mobile - US.Minor2.0 hresolved12-23
Operator Notification: Celcom MalaysiaMinor10 hresolved12-27
Sinch Service Notifiaction - Network disturbanceMinor0 minresolved12-31

Maintenance 23

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Sinch posted 19 status incidents in December 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Sinch in December 2020
Vendor
Sinch
Date
URL
https://rewindex.com/company/sinch/2020/12

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