CompaniesXeroMonthly reportsDecember 2020
Xero in December 2020: incidents, uptime and changes
14incidents posted
5labelled major or critical
98.26%free of major/critical
90.28%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 12 h 54 min, incident time 3.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 5 · Minor 8 · No impact listed 1
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Users are experiencing errors while performing tasks in Xero. | Major | 35 min | resolved | 12-01 | |
| Some users are experiencing errors while accessing Xero | Major | 6.9 h | resolved | 12-01 | |
| Issue uploading documents and files | Major | 1.7 h | resolved | 12-01 | |
| Repeating invoices are not being created for some customers in Xero | Major | 2.9 h | resolved | 12-03 | |
| Some users are unable to create batch payments in Xero | Major | 50 min | resolved | 12-14 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Users experiencing slowness in Hubdoc | Minor | 4.1 h | resolved | 12-01 | |
| Investigating Possible Issue | Minor | 39 h | resolved | 12-04 | |
| Planned ATO Maintenance | No impact listed | 2 d | resolved | 12-04 | |
| Some users are receiving errors in WorkflowMax and Xero Practice Manager | Minor | 45 min | resolved | 12-07 | |
| Xero Tax is unavailable for some users | Minor | 1.9 h | resolved | 12-09 | |
| Users experiencing slow performance in Reporting | Minor | 6.2 h | resolved | 12-09 | |
| Some users are unable to upload documents in Xero | Minor | 1.0 h | resolved | 12-09 | |
| Users experiencing slowness and performance issues in Hubdoc | Minor | 27 min | resolved | 12-10 | |
| Users are experiencing slowness and processing delays in Expenses | Minor | 6.9 h | resolved | 12-13 |
Maintenance 1
Show scheduled maintenance
Cite this
Xero posted 14 status incidents in December 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in December 2020
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2020/12