# Xero in December 2020: incidents, uptime and changes > Xero in December 2020: 14 incidents on its status page (5 major or critical), 98.26% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2020/12 Last updated: 2021-01-01T00:00:00Z - Incidents posted: 14 (major/critical: 5) · Maintenance: 1 - By vendor impact label: major 5, minor 8, none 1 - Uptime (vendor-reported): 98.26% free of major/critical incidents, 90.28% free of any incident; outage time 12 h 54 min, incident time 3.0 days - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [November 2020](https://rewindex.com/company/xero/2020/11.md) · Next: [January 2021](https://rewindex.com/company/xero/2021/01.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Users are experiencing errors while performing tasks in Xero.](https://rewindex.com/company/xero/incidents/6fwdm59hnp7q.md) | major | 2020-12-01 01:58 UTC | 2020-12-01 02:33 UTC | 35 min | resolved | | [Some users are experiencing errors while accessing Xero](https://rewindex.com/company/xero/incidents/h9cblcqtc1g0.md) | major | 2020-12-01 04:10 UTC | 2020-12-01 11:05 UTC | 6.9 h | resolved | | [Issue uploading documents and files](https://rewindex.com/company/xero/incidents/s4gtmsc73dmv.md) | major | 2020-12-01 15:54 UTC | 2020-12-01 17:36 UTC | 1.7 h | resolved | | [Repeating invoices are not being created for some customers in Xero](https://rewindex.com/company/xero/incidents/3clrz58tnts8.md) | major | 2020-12-03 03:03 UTC | 2020-12-03 05:55 UTC | 2.9 h | resolved | | [Some users are unable to create batch payments in Xero](https://rewindex.com/company/xero/incidents/vbr47hdh7y5q.md) | major | 2020-12-14 23:57 UTC | 2020-12-15 00:47 UTC | 50 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Users are experiencing errors while performing tasks in Xero.](https://rewindex.com/company/xero/incidents/6fwdm59hnp7q.md) | major | 2020-12-01 01:58 UTC | 2020-12-01 02:33 UTC | 35 min | resolved | | [Some users are experiencing errors while accessing Xero](https://rewindex.com/company/xero/incidents/h9cblcqtc1g0.md) | major | 2020-12-01 04:10 UTC | 2020-12-01 11:05 UTC | 6.9 h | resolved | | [Issue uploading documents and files](https://rewindex.com/company/xero/incidents/s4gtmsc73dmv.md) | major | 2020-12-01 15:54 UTC | 2020-12-01 17:36 UTC | 1.7 h | resolved | | [Users experiencing slowness in Hubdoc](https://rewindex.com/company/xero/incidents/jcjzgpvkxvj9.md) | minor | 2020-12-01 22:51 UTC | 2020-12-02 02:56 UTC | 4.1 h | resolved | | [Repeating invoices are not being created for some customers in Xero](https://rewindex.com/company/xero/incidents/3clrz58tnts8.md) | major | 2020-12-03 03:03 UTC | 2020-12-03 05:55 UTC | 2.9 h | resolved | | [Investigating Possible Issue](https://rewindex.com/company/xero/incidents/ct7z0j9t04ss.md) | minor | 2020-12-04 10:04 UTC | 2020-12-06 01:12 UTC | 39 h | resolved | | [Planned ATO Maintenance](https://rewindex.com/company/xero/incidents/zzcpl4ffh049.md) | none | 2020-12-04 16:26 UTC | 2020-12-06 23:10 UTC | 2 d | resolved | | [Some users are receiving errors in WorkflowMax and Xero Practice Manager](https://rewindex.com/company/xero/incidents/m80yph6ljxsx.md) | minor | 2020-12-07 01:37 UTC | 2020-12-07 02:22 UTC | 45 min | resolved | | [Xero Tax is unavailable for some users](https://rewindex.com/company/xero/incidents/39zm756m8scx.md) | minor | 2020-12-09 00:02 UTC | 2020-12-09 01:56 UTC | 1.9 h | resolved | | [Users experiencing slow performance in Reporting](https://rewindex.com/company/xero/incidents/1ffxt7sbxh9t.md) | minor | 2020-12-09 03:50 UTC | 2020-12-09 09:59 UTC | 6.2 h | resolved | | [Some users are unable to upload documents in Xero](https://rewindex.com/company/xero/incidents/t39d6ms4hst8.md) | minor | 2020-12-09 03:55 UTC | 2020-12-09 04:57 UTC | 1.0 h | resolved | | [Users experiencing slowness and performance issues in Hubdoc](https://rewindex.com/company/xero/incidents/7bw0vsfwb0wv.md) | minor | 2020-12-10 23:35 UTC | 2020-12-11 00:02 UTC | 27 min | resolved | | [Users are experiencing slowness and processing delays in Expenses](https://rewindex.com/company/xero/incidents/fm3sfq9kv84m.md) | minor | 2020-12-13 19:53 UTC | 2020-12-14 02:46 UTC | 6.9 h | resolved | | [Some users are unable to create batch payments in Xero](https://rewindex.com/company/xero/incidents/vbr47hdh7y5q.md) | major | 2020-12-14 23:57 UTC | 2020-12-15 00:47 UTC | 50 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Scheduled Outage: WorkflowMax, Xero Practice Manager and Xero Tax NZ & AU - 6 Dec 06.00 NZDT](https://rewindex.com/company/xero/incidents/s5dftxfp0gs4.md) | maintenance | 2020-12-02 21:00 UTC | 2020-12-05 20:04 UTC | 3 d | resolved | ## Cite this Xero posted 14 status incidents in December 2020 (5 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2020/12 - Citation: Xero, “Xero in December 2020” (2020-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2020/12 (CC BY 4.0). - Markdown link: `[Xero: Xero in December 2020 (2020-12-01)](https://rewindex.com/company/xero/2020/12)` --- Canonical: https://rewindex.com/company/xero/2020/12 · Markdown: https://rewindex.com/company/xero/2020/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:49.351Z