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CompaniesTwilioMonthly reportsJanuary 2021

Twilio in January 2021: incidents, uptime and changes

104incidents posted
1labelled major or critical
99.65%free of major/critical
27.19%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 36 min, incident time 22.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Minor 85 · No impact listed 18

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
On Call Engineers are Investigating Issues with Voice Insights in Console and API, Programmable Video Log Analyzer, and Twilio Platform DebuggerCritical2.6 hresolved01-26

Other incidents 103

IncidentImpactStartedDurationStatusDay
MMS Delivery Delays to AT&T and Verizon US from a Subset of ShortcodesMinor46 hresolved01-01
SMS Delivery Delays to Bangladesh RobiMinor9.2 hresolved01-03
MMS Delivery Delays on US AT&TMinor7.0 hresolved01-03
SMS Delivery Delays to 'Personal' - ArgentinaMinor1.6 hresolved01-04
SMS Delivery Delays to Personal Network in ArgentinaMinor3.5 hresolved01-04
SMS Delivery Delay to AWCC AfghanistanMinor5.7 hresolved01-05
High Packet Loss for Voice calls to PolandMinor5.4 hresolved01-05
On Call Engineers are InvestigatingNo impact listed22 minresolved01-05
Video Log Analyzer Data is DelayedMinor4.6 hresolved01-05
Issue with Twilio DebuggerMinor3.8 hresolved01-05
MMS Delivery Delays on AT&TMinor32 minresolved01-05
Address Verification Functionality of the Phone Numbers API is DegradedMinor31 minresolved01-06
On Call Engineers are InvestigatingNo impact listed51 minresolved01-07
SMS Delivery Delays to Meteor Network in IrelandMinor1.9 hresolved01-07
Issue with Usage Records APINo impact listed1.1 hresolved01-07
SMS Delivery Failures to Globe Network PhilippinesMinor1.5 hresolved01-08
Inbound Call Failures to a Subset of Twilio UK Phone NumbersMinor3 dresolved01-08
Short Code Payment Processing Delays for a Subset of CustomersMinor9.5 hresolved01-08
Possible Performance Delays with Video Recordings and Compositions APIMinor18 minresolved01-08
On Call Engineers are InvestigatingNo impact listed25 minresolved01-09
SMS Delivery Delay To Mobilis AlgeriaMinor18 hresolved01-09
SMS Delivery Delays over local Brazilian long code numbersMinor9.2 hresolved01-11
SMS Delivery Delays When Sending Messages to Robi BangladeshMinor3.8 hresolved01-11
SMS Delivery Delays When Sending Messages to Congo OrangeMinor40 hresolved01-11
SMS Delivery Delays When Sending Messages to the Claro Network in BrazilMinor3.0 hresolved01-11
Some Programmable Wireless Devices in the UK May Be Unable to Connect to NetworksMinor30 hresolved01-11
SMS Delivery Delays To EgyptMinor3.1 hresolved01-11
Delays in Downloading Voice RecordingsMinor1.3 hresolved01-11
MMS Converter Failing to Convert Messages to MexicoMinor1.2 hresolved01-11
Downloading mp3 Recordings Fail if the Download Takes Over 30 SecondsMinor2.5 hresolved01-12
SMS Delivery Delays When Sending Messages to Pakistan - UfoneMinor3.8 hresolved01-12
SMS Delivery Delays When Sending Messages to Syrian Arab Republic MTN NetworkMinor2.9 hresolved01-12
SMS Delivery Delays When Sending Messages to Egypt Vodafone NetworkMinor47 hresolved01-12
Flex Agents Unable to Change StatusMinor3.7 hresolved01-12
Intermittent Failures on Twilio FunctionsMinor3.1 hresolved01-12
Delays in Bulk ExportsMinor6 dresolved01-12
On Call Engineers are InvestigatingNo impact listed10 minresolved01-13
Console and API Billing DelaysMinor4.5 hresolved01-13
Inbound SMS Failures to Twilio Philippines Phone NumbersMinor3.9 hresolved01-13
Subset of Call Data Not DeletedMinor1.4 hresolved01-14
SMS Delivery Failures When Sending Messages to Some Brazil Networks from Local LongcodesMinor24 hresolved01-14
On Call Engineers are InvestigatingNo impact listed10 minresolved01-15
SMS Delivery Delays to Sri-Lanka MobitelMinor3.0 hresolved01-15
SMS Delivery Delays to H3G UKMinor4.7 hresolved01-15
Charge Payments Made With Pay Verb Using CardConnect Payment Provider are FailingMinor1.6 hresolved01-15
SMS Delivery Delays and Failures To and From H3G UKMinor8.7 hresolved01-16
SMS Delivery Failures on DU Network in United Arab EmiratesMinor2.7 hresolved01-17
SMS Delivery Delays to All Networks in BrazilMinor9.9 hresolved01-17
SMS Delivery Failures to Robi Network in BangladeshMinor8.3 hresolved01-17
SMS Delivery Receipt Delays to Brazil Over a Subset of Short CodesMinor7.6 hresolved01-17
SMS Delivery Delays to DigiTel VenezuelaMinor31 hresolved01-17
SMS Delivery Delays to Philippines Globe NetworkMinor3.1 hresolved01-18
SMS Delivery Failures To DU United Arab EmiratesMinor4.3 hresolved01-18
Message Delivery Delays To Syrian Arab RepublicMinor3.5 hresolved01-18
Inbound Call Failures to Local Twilio Spanish Phone NumbersMinor22 hresolved01-18
SMS Delivery Report Delays when sending to Brazil from a Subset of Short CodesNo impact listed0 minresolved01-18
SMS Delivery Delays to Orange Network in TunisiaMinor5.1 hresolved01-19
SMS Delivery Delays to US Verizon NetworkMinor23 minresolved01-19
Elevated HTTP 500 Errors Affecting Programmable Voice Recording DownloadsNo impact listed0 minresolved01-19
SMS Delivery Failures to Chile Movistar and Virgin MobileMinor28 hresolved01-19
On Call Engineers are InvestigatingNo impact listed24 minresolved01-20
SMS Delivery Delays to Virgin Mobile ChileMinor13 hresolved01-20
SMS Delivery Failures to United Arab Emirates DUMinor4.3 hresolved01-20
On Call Engineers are InvestigatingNo impact listed3 minresolved01-20
Alert Trigger Emails not SentNo impact listed0 minresolved01-20
SMS Delivery Failures to Orange Network in CongoMinor3.3 hresolved01-20
A Subset of Voice Calls Disconnecting to Twilio US Toll-Free NumbersMinor1.6 hresolved01-20
On Call Engineers are InvestigatingMinor5 minresolved01-22
SMS Delivery Delays to MTN NigeriaMinor2.0 hresolved01-22
SMS Delivery Delays to US T-Mobile From a Subset of Twilio ShortcodesMinor17 hresolved01-22
Mailing Address Validation Issues in the Twilio Console for a Subset of CustomersMinor13 hresolved01-23
SMS Delivery Failures to Trinidad and Tobago over TSTTMinor14 hresolved01-24
SMS Delivery Delays to Salt Network in SwitzerlandMinor13 hresolved01-25
TaskRouter and Flex DegradedNo impact listed54 minresolved01-25
Functions Invocations DegradedNo impact listed36 minresolved01-25
On Call Engineers are Investigating an Issue with Authy 2FAMinor17 minresolved01-25
Twilio Debugger & Alerts Incident Now ResolvedNo impact listed0 minresolved01-25
SMS Delivery Failures to the MTN Irancell in IranMinor1.8 hresolved01-25
SMS Delivery Delays to MTN BeninMinor19 minresolved01-26
SMS Delivery Delays to Congo Networks Orange and TigoMinor4.6 hresolved01-26
Lookup API Error Rate ElevatedNo impact listed0 minresolved01-26
Programmable Voice TwiML DegradationNo impact listed0 minresolved01-26
On Call Engineers are InvestigatingNo impact listed24 minresolved01-26
SMS Delivery Delays to Brazilian Local LongcodeMinor18 hresolved01-26
SMS Delivery Delays To Colombia TigoMinor9.6 hresolved01-26
SMS Delivery Failures on Lleida SpainMinor58 minresolved01-27
T-Mobile, US SMS Delivery Delays via Short Codes and Toll-Free NumbersMinor1.3 hresolved01-27
SMS Delivery Delays to TuniCell TunisiaMinor3.4 hresolved01-27
SMS Delivery Delays from Pre-registered Sender IDs to Oman NawrasMinor7.8 hresolved01-27
Programmable Voice High Risk Flagging of Some US and UK Mobile NumbersMinor4.3 hresolved01-27
Duplicate Messages sent with AutopilotMinor2.3 hresolved01-28
SMS Delivery Failures on TSTT and B-Mobile in Trinidad and TobagoMinor23 hresolved01-28
Programmable Messaging Channels and Whatsapp Delays and FailuresMinor37 minresolved01-28
On Call Engineers are InvestigatingMinor13 minresolved01-29
SMS Delivery Delays or Failures to Networks in Haryana IndiaMinor46 hresolved01-29
SMS Delivery Delays to Mexico TelcelMinor1.2 hresolved01-29
SMS Delivery Delays to Cellular Corp USAMinor2.0 hresolved01-30
Increased Delays Delivering SMS to Brazil, Japan, Russia, and UK from Authy and VerifyMinor5.4 hresolved01-30
Inbound Call Failures to a Subset of Twilio UK Phone NumbersMinor5.5 hresolved01-30
SMS Delivery Delays to Pakistan Telenor NetworkMinor5.3 hresolved01-31
On Call Engineers are InvestigatingNo impact listed10 minresolved01-31
Super SIM Connectivity IssuesMinor4.7 hresolved01-31
SMS Delivery Delays to IranMinor2.1 hresolved01-31

Maintenance 39

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Cite this

Twilio posted 104 status incidents in January 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in January 2021
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2021/01

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