Twilio: Issue with Usage Records API
Timeline of updates
- resolved
Twilio experienced an issue with Usage Records API between 13:10 and 13:23 Pacific time on 1/7/2020. During this time, customers may experience HTTP 500 errors for Usage Records API , or receive an error message on the Usage Summary dashboard in Console. The issue is now resolved.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Twilio, started 2021-01-07 21:34 UTC, resolved after 1.1 h, 1 update(s).
- Title
- Issue with Usage Records API
- Vendor
- Twilio
- Date
- URL
- https://rewindex.com/company/twilio/incidents/sksp43vhw1ls
Twilio profileRecent Twilio incidentsAll outages on January 7, 2021Twilio in January 2021MarkdownJSON