# Twilio: Issue with Usage Records API

> Twilio status incident “Issue with Usage Records API” on 2021-01-07: impact none (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/sksp43vhw1ls
Last updated: 2021-01-07T22:37:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-01-07 21:34 UTC · Resolved: 2021-01-07 22:37 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/sksp43vhw1ls](https://status.twilio.com/incidents/sksp43vhw1ls)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-01-07 22:37 UTC: Twilio experienced an issue with Usage Records API between 13:10 and 13:23 Pacific time on 1/7/2020. During this time, customers may experience HTTP 500 errors for Usage Records API , or receive an error message on the Usage Summary dashboard in Console. The issue is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-01-07 21:34 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/sksp43vhw1ls
- Citation: Twilio, “Issue with Usage Records API” (2021-01-07 21:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/sksp43vhw1ls (CC BY 4.0).
- Markdown link: `[Twilio: Issue with Usage Records API (2021-01-07)](https://rewindex.com/company/twilio/incidents/sksp43vhw1ls)`


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Canonical: https://rewindex.com/company/twilio/incidents/sksp43vhw1ls · Markdown: https://rewindex.com/company/twilio/incidents/sksp43vhw1ls.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/sksp43vhw1ls · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:57:02.998Z