Outages by dayJanuary 19, 2021

Outages on January 19, 2021

UTC day 2021-01-19 (Jan 19, 2021, 00:00 to Jan 19, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

28incidents started

4labelled major or critical

21vendors with a new incident

6still open from earlier days

By vendor label: Critical 1 · Major 3 · Minor 16 · No impact listed 8 · 12 maintenance

Incidents started this day 28

Vendor	Incident	Impact	Started	Resolved	Status
HubSpot	Workflows are currently unavailable for all customers.	Critical	16:08	16:45 (37 min)	resolved
Statuspage	Entering credit card information is failing for some customers	Major	00:43	04:07 (3.4 h)	resolved
Sinch	Service Notification - Dashboard	Major	10:08	Jan 20, 2021, 10:14 (24 h)	resolved
Discord	Slow API and failing messages	Major	18:35	20:06 (1.5 h)	resolved
npm	Intermittent issues on npmjs.com	Minor	08:40	12:20 (3.7 h)	resolved
GitHub Copilot	Incident on 2021-01-19 11:36 UTC	Minor	11:36	14:51 (3.3 h)	resolved
GitHub	Incident on 2021-01-19 11:36 UTC	Minor	11:36	14:51 (3.3 h)	resolved
Elastic Cloud	Missing disk and memory pressure metrics from console	Minor	11:39	13:00 (1.4 h)	resolved
MessageBird (Bird)	WhatsApp channel creation delays	Minor	12:12	17:11 (5.0 h)	resolved
Sanity	Elevated API error rates for some customers	Minor	12:44	13:17 (33 min)	resolved
Confluent	Provisioning of ksql clusters in Azure WesternEurope is currently disabled.	Minor	14:47	Jan 20, 2021, 23:35 (33 h)	resolved
Twilio	SMS Delivery Delays to Orange Network in Tunisia	Minor	15:00	20:04 (5.1 h)	resolved
Grafana Cloud	Incident in NS1 causing problems with new signups	Minor	16:36	17:34 (58 min)	resolved
Twilio	SMS Delivery Delays to US Verizon Network	Minor	17:21	17:44 (23 min)	resolved
Sinch	Sinch Operator Notification - Sprint US	Minor	17:33	19:13 (1.7 h)	resolved
Mux	Degraded API Performance	Minor	18:21	19:51 (1.5 h)	resolved
Smartsheet	Webhook and Automation rule processing delays	Minor	18:27	21:30 (3.0 h)	resolved
Substack	Open Rate Reporting Incident	Minor	18:37	Jan 22, 2021, 17:57 (3 d)	resolved
Twilio	SMS Delivery Failures to Chile Movistar and Virgin Mobile	Minor	21:15	Jan 21, 2021, 01:43 (28 h)	resolved
Confluent	AWS us-east-1 maintenance	Minor	23:38	Jan 20, 2021, 18:04 (18 h)	resolved
Cloudinary	Elevated errors for both API requests and assets' delivery	No impact listed	07:54	11:05 (3.2 h)	resolved
Sinch	Sinch Service Notifiaction - Network disturbance	No impact listed	15:15	16:14 (59 min)	resolved
Smartsheet	Intermittent Latency	No impact listed	15:34	19:41 (4.1 h)	resolved
Jira	Partial database outage in US region	No impact listed	16:34	16:34 (0 min)	resolved
Keeper	Verizon SMS code delivery delays	No impact listed	17:05	20:29 (3.4 h)	resolved
MongoDB Atlas	MongoDB Support Phone System is currently down	No impact listed	17:51	19:08 (1.3 h)	resolved
Coda	Some docs are not loading	No impact listed	19:36	19:57 (21 min)	resolved
Twilio	Elevated HTTP 500 Errors Affecting Programmable Voice Recording Downloads	No impact listed	19:58	19:58 (0 min)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	Delays in Bulk Exports	Minor	Jan 12, 2021, 23:37	01:00 (6 d)	resolved
Sinch	Delivery issues - Vodafone Egypt	Minor	Jan 13, 2021, 00:39	08:49 (6 d)	resolved
Lever	Lever-Codility integration initiating duplicate Codility tests	Minor	Jan 16, 2021, 00:22	Feb 17, 2021, 01:15 (32 d)	resolved
Twilio	SMS Delivery Delays to DigiTel Venezuela	Minor	Jan 17, 2021, 18:58	02:03 (31 h)	resolved
Twilio	Inbound Call Failures to Local Twilio Spanish Phone Numbers	Minor	Jan 18, 2021, 12:23	10:05 (22 h)	resolved
Xero	Users are experiencing intermittent issues with Xero Signing	Minor	Jan 18, 2021, 22:59	00:10 (1.2 h)	resolved

Maintenance 12

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	[Scheduled] [SSL Certificate Renewal and Installation] REST API Gateway: eu.sms.api.sinch.com (EU - 19th January 2021 @ 01:00-02:00 UTC)	Maintenance	01:00	02:00 (1.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	11:00 (6.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Partner Maintenance	Maintenance	07:00	11:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	07:02	11:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - US Long Number Provider	Maintenance	07:02	11:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Sprint US	Maintenance	09:00	11:00 (2.0 h)	resolved
Sinch	[Scheduled] Sinch Planned Maintenance: Sprint US - 19 January 2021 (Extended)	Maintenance	09:00	11:00 (2.0 h)	resolved
Wasabi	[Scheduled] Maintenance Activity Advisory for AP-NORTHEAST-1	Maintenance	14:00	not resolved	unknown
Twilio	[Scheduled] Myanmar SMS Carrier Maintenance - Ooredoo	Maintenance	17:32	21:30 (4.0 h)	resolved
Dropbox Sign	[Scheduled] HelloSign Product Update	Maintenance	18:00	19:30 (1.5 h)	resolved
Mapbox	api.mapbox.cn termination	Maintenance	22:36	Jan 20, 2021, 00:53 (2.3 h)	resolved
Optimizely	[Scheduled] Transactional e-mails and SMTP services in the Episerver Digital Experience Platform	Maintenance	23:00	Jan 20, 2021, 00:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: HubSpot, Statuspage, Sinch, Discord, npm, GitHub Copilot, GitHub, Elastic Cloud, MessageBird (Bird), Sanity, Confluent, Twilio.

Cite this

28 vendor-reported incidents started on 2021-01-19 (UTC) across 21 vendors, 4 labelled major or critical by the vendor.

Title: Outages on January 19, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-01-19 00:00 UTC
URL: https://rewindex.com/outages/2021-01-19

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