# Outages on December 18, 2020 (UTC)

> 29 incidents started on December 18, 2020 (UTC) on the status pages Rewindex archives, 9 labelled major or critical by the vendor (Pusher, Linode (Akamai), LogRocket); 9 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-12-18
Last updated: 2020-12-22T22:56:00Z

- Incidents started: 29 (major/critical: 9, other: 20) across 20 vendors
- Still open from earlier days: 9 · Maintenance windows: 12 · Detected outage events: 0
- By vendor impact label: critical 2, major 7, minor 15, none 5
- Previous day with incidents: [2020-12-17](https://rewindex.com/outages/2020-12-17.md) · Next: [2020-12-19](https://rewindex.com/outages/2020-12-19.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Pusher](https://rewindex.com/company/pusher.md) | [Service outage on ap1 cluster](https://rewindex.com/company/pusher/incidents/y9r4d5b02hm9.md) | critical | 2020-12-18 14:23 UTC | 2020-12-18 16:12 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [Connectivity Issue - (Singapore)](https://rewindex.com/company/linode-akamai/incidents/k740qss44w58.md) | critical | 2020-12-18 16:39 UTC | 2020-12-18 21:31 UTC | resolved |
| [LogRocket](https://rewindex.com/company/logrocket.md) | [Reports of dashboard not loading](https://rewindex.com/company/logrocket/incidents/n82vs6s8fq3n.md) | major | 2020-12-18 10:39 UTC | 2020-12-18 23:15 UTC | resolved |
| [Confluence](https://rewindex.com/company/confluence.md) | [We are investigating an issue with applinks to Jira that is impacting Confluence Cloud customers.](https://rewindex.com/company/confluence/incidents/qrpkpzqvpdz5.md) | major | 2020-12-18 12:56 UTC | 2020-12-18 23:41 UTC | resolved |
| [Braze](https://rewindex.com/company/braze.md) | [US-03 Active canvases archived](https://rewindex.com/company/braze/incidents/5dtfq8z3t2bh.md) | major | 2020-12-18 17:13 UTC | 2020-12-18 19:32 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures and Delays From Local Brazil Twilio Long Codes to Brazil TIM Network for a Subset of Customers](https://rewindex.com/company/twilio/incidents/cc9z5mbw0d36.md) | major | 2020-12-18 18:29 UTC | 2020-12-19 05:24 UTC | resolved |
| [HubSpot](https://rewindex.com/company/hubspot.md) | [Some users are seeing Design Manager errors and rendering problems on their web pages](https://rewindex.com/company/hubspot/incidents/zgfgbntr423s.md) | major | 2020-12-18 19:45 UTC | 2020-12-18 20:12 UTC | resolved |
| [Vanta](https://rewindex.com/company/vanta.md) | [The Vanta Web App is failing to load](https://rewindex.com/company/vanta/incidents/p7456v4sgzn6.md) | major | 2020-12-18 20:02 UTC | 2020-12-18 20:24 UTC | resolved |
| [Vanta](https://rewindex.com/company/vanta.md) | [The Vanta Web App is having degraded performance](https://rewindex.com/company/vanta/incidents/j6g126cbl4mb.md) | major | 2020-12-18 21:17 UTC | 2020-12-19 00:00 UTC | resolved |
| [CircleCI](https://rewindex.com/company/circleci.md) | [macOS jobs failing](https://rewindex.com/company/circleci/incidents/xsm8kghz85k9.md) | minor | 2020-12-18 00:59 UTC | 2020-12-18 01:23 UTC | resolved |
| [JFrog](https://rewindex.com/company/jfrog.md) | [Degraded performance for GCP US central 1 region due to DB issues](https://rewindex.com/company/jfrog/incidents/9f43l85mmrqg.md) | minor | 2020-12-18 04:09 UTC | 2020-12-18 04:36 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to PCCW Network in Hong Kong](https://rewindex.com/company/twilio/incidents/4tmdn4th10xv.md) | minor | 2020-12-18 04:30 UTC | 2020-12-18 11:01 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Delays to US AT&T Network](https://rewindex.com/company/twilio/incidents/hvnl2c2jg8pq.md) | minor | 2020-12-18 13:26 UTC | 2020-12-18 15:15 UTC | resolved |
| [CircleCI](https://rewindex.com/company/circleci.md) | [Pipelines not being created](https://rewindex.com/company/circleci/incidents/tcn91nlft9lf.md) | minor | 2020-12-18 13:48 UTC | 2020-12-18 14:05 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Nigeria Airtel Network](https://rewindex.com/company/twilio/incidents/1zv4g0hn9shy.md) | minor | 2020-12-18 16:36 UTC | 2020-12-18 20:55 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Delayed LinkedIn RSC activities](https://rewindex.com/company/lever/incidents/jzkg6xbkwk9r.md) | minor | 2020-12-18 16:40 UTC | 2020-12-22 22:56 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Elevated errors in User and Team API](https://rewindex.com/company/opsgenie/incidents/q2cq7qk8flf8.md) | minor | 2020-12-18 17:00 UTC | 2020-12-18 17:00 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated 5xx API error rates and increased latency for some SparkPost and SparkPost Enterprise customers (EU hosted only)](https://rewindex.com/company/sparkpost/incidents/wmdcf6rbmzy6.md) | minor | 2020-12-18 19:59 UTC | 2020-12-18 20:49 UTC | resolved |
| [Trello](https://rewindex.com/company/trello.md) | [Trello is not loading for some users](https://rewindex.com/company/trello/incidents/g0q8k5k36fx3.md) | minor | 2020-12-18 20:17 UTC | 2020-12-18 23:10 UTC | resolved |
| [Confluence](https://rewindex.com/company/confluence.md) | [Degraded performance](https://rewindex.com/company/confluence/incidents/q9j5bdczjxhn.md) | minor | 2020-12-18 21:48 UTC | 2020-12-18 23:02 UTC | resolved |
| [Jira](https://rewindex.com/company/jira.md) | [Degraded performance](https://rewindex.com/company/jira/incidents/kfxzs5c39c3d.md) | minor | 2020-12-18 21:48 UTC | 2020-12-18 23:02 UTC | resolved |
| [Bitbucket](https://rewindex.com/company/bitbucket.md) | [Degraded performance](https://rewindex.com/company/bitbucket/incidents/16kmvth0zk68.md) | minor | 2020-12-18 21:48 UTC | 2020-12-18 23:02 UTC | resolved |
| [Statuspage](https://rewindex.com/company/statuspage.md) | [Degraded performance for US East customers](https://rewindex.com/company/statuspage/incidents/7n5xzpq5snt2.md) | minor | 2020-12-18 21:53 UTC | 2020-12-18 23:05 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Intermittent Networking Issues in AWS us-east-1 (N. Virginia)](https://rewindex.com/company/confluent/incidents/dkm22plt5j1h.md) | minor | 2020-12-18 22:58 UTC | 2020-12-19 03:20 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [WhatsApp Messages with PDF Attachments Sent to Twilio WhatsApp Numbers Failed to be Received](https://rewindex.com/company/twilio/incidents/73j18417y4xv.md) | none | 2020-12-18 01:30 UTC | 2020-12-18 01:30 UTC | resolved |
| [Bunny.net](https://rewindex.com/company/bunny-net.md) | [Increase in storage API errors](https://rewindex.com/company/bunny-net/incidents/bnlq3yk8p8s3.md) | none | 2020-12-18 15:05 UTC | 2020-12-18 15:57 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Availability issues with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/b3fxv3w5rl9l.md) | none | 2020-12-18 20:05 UTC | 2020-12-18 20:05 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Slow delivery to Gmail.com for some customers](https://rewindex.com/company/sparkpost/incidents/08131jq42x0l.md) | none | 2020-12-18 21:22 UTC | 2020-12-18 23:39 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [Degraded performance](https://rewindex.com/company/opsgenie/incidents/xdstrrdcw0gn.md) | none | 2020-12-18 21:48 UTC | 2020-12-18 23:02 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [Intermittent issue with SSL handshake in EMEA Region](https://rewindex.com/company/optimizely/incidents/prcsyhgx3pnm.md) | major | 2020-12-17 23:02 UTC | 2020-12-18 02:39 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [Delivery Usage API over-reporting 2020-12-12 19:00-12:00 UTC](https://rewindex.com/company/mux/incidents/kbbqt650zpzb.md) | minor | 2020-12-13 07:18 UTC | 2020-12-18 20:10 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Issue Leading to Elevated Hard Bounce Rates](https://rewindex.com/company/klaviyo/incidents/chrr8p8wl11h.md) | minor | 2020-12-15 15:19 UTC | 2020-12-22 18:17 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Bounce reporting for Google recipients](https://rewindex.com/company/iterable/incidents/0w8185fhzxfm.md) | minor | 2020-12-16 18:22 UTC | 2020-12-22 00:03 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Israel Xphone Network for a Subset of Twilio Customers](https://rewindex.com/company/twilio/incidents/2ywd55bwcv5b.md) | minor | 2020-12-17 21:34 UTC | 2020-12-18 04:08 UTC | resolved |
| [Mezmo](https://rewindex.com/company/mezmo.md) | [Service Unavailable](https://rewindex.com/company/mezmo/incidents/jf6tm6tqg6b0.md) | minor | 2020-12-17 23:29 UTC | 2020-12-20 03:49 UTC | postmortem |
| [Netlify](https://rewindex.com/company/netlify.md) | [DNS & Domain management service degradation](https://rewindex.com/company/netlify/incidents/j01x62x67vxy.md) | minor | 2020-12-17 23:42 UTC | 2020-12-18 01:54 UTC | resolved |
| [Braze](https://rewindex.com/company/braze.md) | [Google Mail bounce reporting and handling](https://rewindex.com/company/braze/incidents/33zgnsm1q9x0.md) | none | 2020-12-15 23:52 UTC | 2020-12-18 15:51 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Gmail service interruption resulted in erroneous email bounces in some Mixpanel projects](https://rewindex.com/company/mixpanel/incidents/vjftprp9lcbv.md) | none | 2020-12-16 21:42 UTC | 2021-01-05 20:45 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/v5c70s70ljwr.md) | maintenance | 2020-12-18 04:00 UTC | 2020-12-18 13:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/502n51ht7cjd.md) | maintenance | 2020-12-18 04:01 UTC | 2020-12-18 11:00 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [\[Scheduled\] Scheduled Maintenance : Service degradation on Inbound/Outbound Toll-Free SMS/MMS towards US & Canada phone numbers](https://rewindex.com/company/plivo/incidents/58tg4ftxxmrp.md) | maintenance | 2020-12-18 05:00 UTC | 2020-12-18 08:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Toll Free Number Provider](https://rewindex.com/company/sinch/incidents/07v8twjdfgcg.md) | maintenance | 2020-12-18 05:00 UTC | 2020-12-18 07:59 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - Toll Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/8s044svrlmgx.md) | maintenance | 2020-12-18 05:01 UTC | 2020-12-18 08:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - Sprint - US](https://rewindex.com/company/sinch/incidents/zhyhjbzv70m4.md) | maintenance | 2020-12-18 05:01 UTC | 2020-12-18 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/kxy9140w4k15.md) | maintenance | 2020-12-18 05:01 UTC | 2020-12-18 11:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Partner Maintenance - USA](https://rewindex.com/company/twilio/incidents/vm7v5gf8g3bx.md) | maintenance | 2020-12-18 05:01 UTC | 2020-12-18 07:59 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US Toll-Free SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/xjcn583wybw1.md) | maintenance | 2020-12-18 05:01 UTC | 2020-12-18 07:59 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/lgh2p8hz7jtp.md) | maintenance | 2020-12-18 06:00 UTC | 2020-12-18 11:00 UTC | resolved |
| [JFrog](https://rewindex.com/company/jfrog.md) | [\[Scheduled\] Maintenance on cloud infrastructure in GCP EUW2 London](https://rewindex.com/company/jfrog/incidents/gl23q04gpn0j.md) | maintenance | 2020-12-18 17:25 UTC | 2020-12-19 00:18 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [\[Scheduled\] EU - Scheduled Maintenance December 18th 21:00 UTC to December 19th 01:00 UTC](https://rewindex.com/company/new-relic/incidents/btmmfy1m7ktm.md) | maintenance | 2020-12-18 21:02 UTC | 2020-12-19 03:00 UTC | resolved |

## Cite this

29 vendor-reported incidents started on 2020-12-18 (UTC) across 20 vendors, 9 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-12-18
- Citation: Rewindex daily outage roundup, “Outages on December 18, 2020” (2020-12-18 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-12-18 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on December 18, 2020 (2020-12-18)](https://rewindex.com/outages/2020-12-18)`


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Canonical: https://rewindex.com/outages/2020-12-18 · Markdown: https://rewindex.com/outages/2020-12-18.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:13.487Z