# Outages on December 17, 2020 (UTC)

> 28 incidents started on December 17, 2020 (UTC) on the status pages Rewindex archives, 7 labelled major or critical by the vendor (Mixpanel, Lever); 8 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2020-12-17
Last updated: 2020-12-20T03:49:57Z

- Incidents started: 28 (major/critical: 7, other: 21) across 21 vendors
- Still open from earlier days: 8 · Maintenance windows: 13 · Detected outage events: 0
- By vendor impact label: critical 3, major 4, minor 15, none 6
- Previous day with incidents: [2020-12-16](https://rewindex.com/outages/2020-12-16.md) · Next: [2020-12-18](https://rewindex.com/outages/2020-12-18.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Raw Export API Outage](https://rewindex.com/company/mixpanel/incidents/nqkzvtlltvwk.md) | critical | 2020-12-17 08:15 UTC | 2020-12-17 13:30 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | ["Authentication failed"/500 errors when accessing Lever](https://rewindex.com/company/lever/incidents/tnvzjxx7rdgh.md) | critical | 2020-12-17 17:51 UTC | 2020-12-17 18:10 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [500 errors when accessing Lever](https://rewindex.com/company/lever/incidents/98k6ckf9h1v4.md) | critical | 2020-12-17 19:06 UTC | 2020-12-17 19:16 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [Edge 02 Inbound Call Failures](https://rewindex.com/company/bandwidth/incidents/fxk8z3tm034n.md) | major | 2020-12-17 07:41 UTC | 2020-12-17 09:47 UTC | resolved |
| [Monday.com](https://rewindex.com/company/monday-com.md) | [Investigating issues with our automations & integrations](https://rewindex.com/company/monday-com/incidents/n1r1k0n392xp.md) | major | 2020-12-17 09:49 UTC | 2020-12-17 09:52 UTC | resolved |
| [Hotjar](https://rewindex.com/company/hotjar.md) | [Data collection not available](https://rewindex.com/company/hotjar/incidents/tk6k9fpncf06.md) | major | 2020-12-17 13:17 UTC | 2020-12-17 13:53 UTC | resolved |
| [Optimizely](https://rewindex.com/company/optimizely.md) | [Intermittent issue with SSL handshake in EMEA Region](https://rewindex.com/company/optimizely/incidents/prcsyhgx3pnm.md) | major | 2020-12-17 23:02 UTC | 2020-12-18 02:39 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [\[AWS\] Provisioning is slow for new clusters with PrivateLink, VPC peering or TransitGateway.](https://rewindex.com/company/confluent/incidents/cmsy61r94jl9.md) | minor | 2020-12-17 00:47 UTC | 2020-12-17 01:06 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [Failure to Process Minidumps](https://rewindex.com/company/sentry/incidents/6vw1p2dx3n1x.md) | minor | 2020-12-17 00:47 UTC | 2020-12-17 01:07 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Easy Book links not displaying availability for O365 users](https://rewindex.com/company/lever/incidents/yc77npntkdfc.md) | minor | 2020-12-17 00:53 UTC | 2020-12-17 21:48 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery Issue - Qatar](https://rewindex.com/company/sinch/incidents/pd8x6fvjd0rg.md) | minor | 2020-12-17 01:56 UTC | 2020-12-17 18:04 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [\[Minor\] Impact to Uploads and Downloads](https://rewindex.com/company/box/incidents/2gyc7fwsw3lz.md) | minor | 2020-12-17 06:41 UTC | 2020-12-17 07:42 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Inbound call failure towards US phone numbers.](https://rewindex.com/company/plivo/incidents/bhz397czzxww.md) | minor | 2020-12-17 07:48 UTC | 2020-12-17 09:51 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery and Delivery Status Delays to the Philippines](https://rewindex.com/company/twilio/incidents/sq44h81wssc1.md) | minor | 2020-12-17 08:30 UTC | 2020-12-17 14:25 UTC | resolved |
| [BigCommerce](https://rewindex.com/company/bigcommerce.md) | [Email Notification Issues](https://rewindex.com/company/bigcommerce/incidents/6rsr46wnycmh.md) | minor | 2020-12-17 14:57 UTC | 2020-12-17 15:46 UTC | resolved |
| [v0](https://rewindex.com/company/v0.md) | [Errors In Parts of Europe](https://rewindex.com/company/v0/incidents/yjfgyvv5gg4z.md) | minor | 2020-12-17 16:39 UTC | 2020-12-17 17:36 UTC | resolved |
| [Vercel](https://rewindex.com/company/vercel.md) | [Errors In Parts of Europe](https://rewindex.com/company/vercel/incidents/yjfgyvv5gg4z.md) | minor | 2020-12-17 16:39 UTC | 2020-12-17 17:36 UTC | resolved |
| [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md) | [Some customers are unable to login in to QuickBooks Online](https://rewindex.com/company/quickbooks-online/incidents/j0cll8js29gz.md) | minor | 2020-12-17 16:46 UTC | 2020-12-17 17:42 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Web Event Visualizer Loading Page Degraded](https://rewindex.com/company/heap/incidents/nd1bcx82wrnx.md) | minor | 2020-12-17 18:42 UTC | 2020-12-17 20:50 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Israel Xphone Network for a Subset of Twilio Customers](https://rewindex.com/company/twilio/incidents/2ywd55bwcv5b.md) | minor | 2020-12-17 21:34 UTC | 2020-12-18 04:08 UTC | resolved |
| [Mezmo](https://rewindex.com/company/mezmo.md) | [Service Unavailable](https://rewindex.com/company/mezmo/incidents/jf6tm6tqg6b0.md) | minor | 2020-12-17 23:29 UTC | 2020-12-20 03:49 UTC | postmortem |
| [Netlify](https://rewindex.com/company/netlify.md) | [DNS & Domain management service degradation](https://rewindex.com/company/netlify/incidents/j01x62x67vxy.md) | minor | 2020-12-17 23:42 UTC | 2020-12-18 01:54 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [NRQL Alerts delay in the EU region](https://rewindex.com/company/new-relic/incidents/55lfgdfc2vmh.md) | none | 2020-12-17 10:22 UTC | 2020-12-17 10:42 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [API RCS US](https://rewindex.com/company/sinch/incidents/b8b4m3rxhywf.md) | none | 2020-12-17 15:00 UTC | 2020-12-17 15:00 UTC | resolved |
| [LaunchDarkly](https://rewindex.com/company/launchdarkly.md) | [Invitation flow is blocked by an unexpected error](https://rewindex.com/company/launchdarkly/incidents/fj9mtzpcnvwn.md) | none | 2020-12-17 18:48 UTC | 2020-12-17 22:45 UTC | resolved |
| [Confluent](https://rewindex.com/company/confluent.md) | [Confluent cloud is experiencing slow response times](https://rewindex.com/company/confluent/incidents/rb1f4w2765fb.md) | none | 2020-12-17 18:51 UTC | 2020-12-17 18:55 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [NRQL query errors and Dashboards not loading](https://rewindex.com/company/new-relic/incidents/pzgcvzf52zdg.md) | none | 2020-12-17 19:00 UTC | 2020-12-17 19:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Automated Alert: Minimal Customer Impact](https://rewindex.com/company/twilio/incidents/ltw1lplbls54.md) | none | 2020-12-17 21:39 UTC | 2020-12-17 22:01 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Mux](https://rewindex.com/company/mux.md) | [Delivery Usage API over-reporting 2020-12-12 19:00-12:00 UTC](https://rewindex.com/company/mux/incidents/kbbqt650zpzb.md) | minor | 2020-12-13 07:18 UTC | 2020-12-18 20:10 UTC | resolved |
| [Klaviyo](https://rewindex.com/company/klaviyo.md) | [Issue Leading to Elevated Hard Bounce Rates](https://rewindex.com/company/klaviyo/incidents/chrr8p8wl11h.md) | minor | 2020-12-15 15:19 UTC | 2020-12-22 18:17 UTC | resolved |
| [Iterable](https://rewindex.com/company/iterable.md) | [Bounce reporting for Google recipients](https://rewindex.com/company/iterable/incidents/0w8185fhzxfm.md) | minor | 2020-12-16 18:22 UTC | 2020-12-22 00:03 UTC | resolved |
| [Plivo](https://rewindex.com/company/plivo.md) | [Call failures on inbound voice towards Israel phone numbers.](https://rewindex.com/company/plivo/incidents/wrgwj23msr8f.md) | minor | 2020-12-16 23:22 UTC | 2020-12-17 00:35 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident on 2020-12-16 23:34 UTC](https://rewindex.com/company/github-copilot/incidents/lxrh19v90f8x.md) | minor | 2020-12-16 23:34 UTC | 2020-12-17 00:54 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident on 2020-12-16 23:34 UTC](https://rewindex.com/company/github/incidents/lxrh19v90f8x.md) | minor | 2020-12-16 23:34 UTC | 2020-12-17 00:54 UTC | resolved |
| [Braze](https://rewindex.com/company/braze.md) | [Google Mail bounce reporting and handling](https://rewindex.com/company/braze/incidents/33zgnsm1q9x0.md) | none | 2020-12-15 23:52 UTC | 2020-12-18 15:51 UTC | resolved |
| [Mixpanel](https://rewindex.com/company/mixpanel.md) | [Gmail service interruption resulted in erroneous email bounces in some Mixpanel projects](https://rewindex.com/company/mixpanel/incidents/vjftprp9lcbv.md) | none | 2020-12-16 21:42 UTC | 2021-01-05 20:45 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/k984lnt2tf0r.md) | maintenance | 2020-12-17 04:01 UTC | 2020-12-17 13:00 UTC | resolved |
| [Coda](https://rewindex.com/company/coda.md) | [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/coda/incidents/dcdy8njyqrn8.md) | maintenance | 2020-12-17 04:17 UTC | 2020-12-17 04:21 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Edge Proxy Maintenance - JFK](https://rewindex.com/company/bandwidth/incidents/trjk5qtjtmnd.md) | maintenance | 2020-12-17 05:00 UTC | 2020-12-17 07:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/vn77plkr5x8v.md) | maintenance | 2020-12-17 06:00 UTC | 2020-12-17 14:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance](https://rewindex.com/company/twilio/incidents/66lmtxgqyr3n.md) | maintenance | 2020-12-17 06:00 UTC | 2020-12-17 13:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] SMS Carrier Maintenance - AT&T Mexico](https://rewindex.com/company/twilio/incidents/8g9czrqqchc5.md) | maintenance | 2020-12-17 06:00 UTC | 2020-12-17 06:15 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/fjpm1xr7h0n4.md) | maintenance | 2020-12-17 07:00 UTC | 2020-12-17 11:01 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] External Maintenance - US Cellular](https://rewindex.com/company/sinch/incidents/xf1x63v50y3z.md) | maintenance | 2020-12-17 07:00 UTC | 2020-12-17 09:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] US SMS Carrier Partner Maintenance - US Cellular](https://rewindex.com/company/twilio/incidents/wlzswr1rvb1x.md) | maintenance | 2020-12-17 07:00 UTC | 2020-12-17 09:00 UTC | resolved |
| [Opsgenie](https://rewindex.com/company/opsgenie.md) | [\[Scheduled\] Opsgenie Reporting & Analytics is under maintenance in US & EU](https://rewindex.com/company/opsgenie/incidents/n8wmwxm5z3fp.md) | maintenance | 2020-12-17 07:31 UTC | 2020-12-17 08:56 UTC | resolved |
| [Linode (Akamai)](https://rewindex.com/company/linode-akamai.md) | [\[Scheduled\] Emergency Network Maintenance - AP South (Singapore)](https://rewindex.com/company/linode-akamai/incidents/y4v4c3s1fzmw.md) | maintenance | 2020-12-17 18:00 UTC | 2020-12-17 19:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloWorks Product Update](https://rewindex.com/company/dropbox-sign/incidents/2517ksprbk5b.md) | maintenance | 2020-12-17 19:00 UTC | 2020-12-17 20:00 UTC | resolved |
| [Dropbox Sign](https://rewindex.com/company/dropbox-sign.md) | [\[Scheduled\] HelloSign for Salesforce v4.19 Push Upgrade (Sandbox Orgs)](https://rewindex.com/company/dropbox-sign/incidents/lg7jhw14r8xy.md) | maintenance | 2020-12-17 21:30 UTC | 2020-12-17 22:30 UTC | resolved |

## Cite this

28 vendor-reported incidents started on 2020-12-17 (UTC) across 21 vendors, 7 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2020-12-17
- Citation: Rewindex daily outage roundup, “Outages on December 17, 2020” (2020-12-17 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2020-12-17 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on December 17, 2020 (2020-12-17)](https://rewindex.com/outages/2020-12-17)`


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Canonical: https://rewindex.com/outages/2020-12-17 · Markdown: https://rewindex.com/outages/2020-12-17.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:32.587Z