Gusto change history

Gusto reported a major outage affecting the Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR. It started at 2026-06-25 22:06 UTC and was resolved at 2026-06-25 22:27 UTC, lasting 21 min; no cause or specific fix was stated.

Some Gusto customers were unable to run payroll during an incident rated critical, with Payroll, Benefits, HR listed as affected components. It started at 2026-06-23 18:20 UTC and was resolved at 2026-06-23 19:16 UTC, lasting 55 min; no cause or fix was stated.

Gusto reported a critical outage preventing all administrators from running payroll, though its initial update described only some administrators as affected. It started at 2026-03-25 23:45 UTC and was resolved at 2026-03-26 01:51 UTC, lasting 2 h 6 min; no cause or fix was stated.

Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues.

Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix.

Gusto reported a major Payroll, Benefits, HR incident starting 2025-10-24 19:39 UTC, resolved at 2025-10-24 19:54 UTC, with a computed duration of 14 min. Some users could not log in or run payroll; Gusto said it identified the root cause, implemented mitigation, and restored normal service, but did not specify the cause.

Gusto reported a critical incident affecting access to Gusto.com, with the API and Gusto.com website listed as affected components. It started at 2025-06-26 18:45 UTC and was resolved at 2025-06-26 20:32 UTC, lasting 1 h 47 min; Gusto reported implementing a fix at 19:28 UTC but did not state a cause.

Gusto reported a critical incident preventing customers from accessing their accounts and affecting API performance. It started at 2024-11-22 19:09 UTC and was resolved at 2024-11-22 20:57 UTC, lasting 1 h 48 min. Gusto identified the issue and implemented a fix; no cause was stated.

Gusto reported a major incident causing dashboard slowness and errors for some customers, affecting Gusto.com website, Payroll, Benefits, and HR. It started at 2024-10-31 17:09 UTC and was resolved at 2024-10-31 18:20 UTC, lasting 1 h 10 min; Gusto reported customers should no longer experience symptoms at 17:17 UTC.

Gusto’s Chat System outage prevented all customers from using support chat, with critical impact. It started at 2024-10-17 14:35 UTC and was resolved at 2024-10-17 16:08 UTC, lasting 1 h 32 min. Gusto implemented a fix and directed customers to request a call through their account’s Support tab during the outage.

Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution.

Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC.

Some Gusto customers experienced issues running payroll in an incident rated major, with Payroll, Benefits, and HR listed as affected components. It started at 2024-08-05 22:04 UTC and was resolved at 2024-08-05 22:14 UTC; the recorded duration was 9 min. Gusto did not state a cause or fix.

Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to the help center for support. The incident started at 2024-03-19 21:13 UTC and was resolved at 2024-03-19 21:55 UTC, lasting 42 min; no cause or fix was stated.

Gusto reported potential errors with benefits features in a critical-impact incident listing Payroll, Benefits, and HR as affected components. It started at 2024-03-09 00:48 UTC and was resolved at 2024-03-09 00:58 UTC; the computed duration was 9 min. No cause or specific fix was stated.

Gusto reported a critical incident involving potential error messages when running payroll, affecting the API and Gusto.com website. It started at 2024-01-17 21:23 UTC and was resolved at 2024-01-17 22:21 UTC, lasting 57 min; no cause or specific fix was stated.

Customers could encounter error messages when accessing Gusto.com; Gusto marked the incident critical and listed the API and Gusto.com website as affected. It started at 2024-01-17 17:37 UTC and was resolved at 2024-01-17 17:40 UTC, lasting 3 min; no cause or fix was stated.

Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated.

Gusto reported higher than normal call volume affecting its Phone System, with critical impact, and directed customers to the help center for support. The incident started at 2024-01-10 23:02 UTC and was resolved at 2024-01-11 01:01 UTC, lasting 1 h 58 min; no cause or fix was stated.

Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to its help center for support. The incident started at 2024-01-03 19:42 UTC and was resolved at 2024-01-03 22:00 UTC, lasting 2 h 17 min; no cause or fix was stated.

Some users could not access or log into the Gusto.com website during a critical-impact outage that started at 2023-11-27 18:45 UTC and was resolved at 2023-11-27 19:43 UTC, lasting 58 min. Gusto did not state a cause or fix.

Some users could not access Gusto’s website, mobile app, and API during a critical outage that started at 2023-11-27 14:42 UTC and was resolved at 2023-11-27 15:48 UTC, lasting 1 h 6 min. Gusto did not state a cause or specific fix.

Gusto reported longer-than-expected phone support wait times, rated critical, while chat support operated normally. The incident started at 2023-10-19 14:05 UTC and was resolved at 2023-10-19 17:16 UTC, lasting 3 h 10 min.

Most Gusto users experienced account errors affecting Payroll, Benefits, and HR in a major outage starting 2023-06-30 17:52 UTC. Gusto implemented a fix by 2023-06-30 18:00 UTC and resolved the incident at 2023-06-30 19:00 UTC; it lasted 1 h 8 min.

Some Gusto International Contractors experienced onboarding and bank update errors in a major-impact incident affecting Payroll, Benefits, HR. It started at 2023-06-14 22:14 UTC and was resolved at 2023-06-15 01:06 UTC, lasting 2 h 51 min; no cause or specific fix was stated.

Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix.

Gusto reported major site slowness affecting some users across API, Payroll, Benefits, and HR. The incident started at 2023-05-11 20:21 UTC and was resolved at 2023-05-11 20:55 UTC, lasting 34 min; no cause or fix was stated.

Gusto reported major site slowness affecting API, Payroll, Benefits, and HR starting at 2023-05-04 22:33 UTC. The incident lasted 12 min and was resolved at 2023-05-04 22:45 UTC; no cause or fix was stated.

Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC.

Some Gusto administrators were unable to process payroll in a major incident affecting Payroll, Benefits, HR, starting 2023-02-24 00:07 UTC and resolved at 2023-02-24 13:59 UTC (13 h 52 min). Gusto reported a fix at 00:31 UTC and advised customers to process payroll and use their account’s Help tab if they needed an expedite.

Gusto reported a major outage in which most administrators encountered errors processing contractor payments, from 2023-02-23 18:55 UTC to 2023-02-23 23:25 UTC, lasting 4 h 30 min. Gusto initially advised against processing contractor payments, then identified a fix and asked customers to review processed payments for correctness; the incident was resolved.