Changes / Gusto / Most users are experiencing errors within their Gusto account
Gusto: Major incident: Most users are experiencing errors within their Gusto account
Summary
Most Gusto users experienced account errors affecting Payroll, Benefits, and HR in a major outage starting 2023-06-30 17:52 UTC. Gusto implemented a fix by 2023-06-30 18:00 UTC and resolved the incident at 2023-06-30 19:00 UTC; it lasted 1 h 8 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Most users are experiencing errors within their Gusto account
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-06-30 17:52 UTC
Before: not present
After: 2023-06-30 19:00 UTC
Before: not present
After: Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Most users are experiencing errors within their Gusto account (this change) Most Gusto users experienced account errors affecting Payroll, Benefits, and HR in a major outage starting 2023-06-30 17:52 UTC. Gusto implemented a fix by 2023-06-30 18:00 UTC and resolved the incident at 2023-06-30 19:00 UTC; it lasted 1 h 8 min. | Major incident |